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RTejani
Etobicoke, Canada

Disappointed

3.0 of 5 bubblesReviewed 4 weeks ago
Dirty, not maintained well and very poorly managed. Rooms are dirty and no service or cleaning available for the whole 4 days we were there. Facilities are not maintained well, called for shuttle service multiple times with no shuttle service available to the point that we were 15 minutes late to our dinner reservation at Antler. Prices for food are steep at Eclipse and food was average.
Date of stay: August 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
D Charters, Marketing at Deerhurst Resort, responded to this review
Responded 4 weeks ago

We're truly sorry to hear about your experience. This is not the standard we strive for. Your feedback on cleanliness, maintenance, and service is important, and we will address these issues immediately. Thank you for bringing this to our attention.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,221)
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53 - 58 of 5,223 reviews
Reviewed 4 weeks ago

This place is great for a family trip. The resort is nice, close to the beach, pool accessible as well. There is kayaking, canoeing and paddle boating that is included with your stay. Overall great experience and would love to come back.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank estherM5290XA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
D Charters, Marketing at Deerhurst Resort, responded to this reviewResponded 4 weeks ago

Thank you Esther, we hope to welcome you back for a stay with us soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Resort is outdated and they have let all the landscaping and grounds get overgrown. Only students work here, didn’t see any senior staff.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marietwdol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

The repost has many activities and the lake waters are so clear and nice. We did canoeing, swimming, used the indoor pool, ate mostly inside the resort and everyone in the family was so happy with everything. The staff everywhere is very helpful and friendly.
The kids soccer golf was a new concept for us and my 4 year old loved it.
The lake is beautiful and the lake water is clear. The boat trip was fun as well though you need to pay extra for it.
We could not do all available activities but that surely that gives us another reason to go back.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Vivekgarg01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
D Charters, Marketing at Deerhurst Resort, responded to this reviewResponded 4 weeks ago

Thank you for your wonderful review! It's great that your 4-year-old loved soccer golf! We look forward to welcoming you back to try even more activities.

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Reviewed 5 weeks ago

Great location. Great food options. Friendly staff. Tons of activities. Will go back again next summer.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jjansson35
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
D Charters, Marketing at Deerhurst Resort, responded to this reviewResponded 4 weeks ago

Thank you for your feedback! We're delighted you enjoyed our location, food, and activities. Our team looks forward to welcoming you back next summer!

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Reviewed 5 weeks ago

We visited deerhurst with family and friends and enjoyed every second of our stay, we didn't leave resort for anything and had food and drink there which were amazing.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kav49
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
D Charters, Marketing at Deerhurst Resort, responded to this reviewResponded 4 weeks ago

Thank you for your kind words! We're thrilled to hear you and your family enjoyed your stay and loved the food and drinks. We look forward to hosting you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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