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“Friendly and Helpful Staff”

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Holiday Inn Express Hotel & Suites Huntsville
Ranked #2 of 18 Hotels in Huntsville
Certificate of Excellence
Toronto, Canada
Level 4 Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Friendly and Helpful Staff”
Reviewed 12 December 2011

Just returned from an awesome stay at the Holiday Inn Express Huntsville. We were greeted upon check-in by Blaire, who treated us like old friends. Excellent customer service, she answered our questions and made some great suggestions on activities in town. We enjoyed the pool and fitness centre. The rooms were nice and our request for extra pillows was answered in a very timely manner (again by Blaire, maybe they cloned her, it was that fast.) I would not hesitate to stay here again.

Room Tip: Ask for room facing the rear of the hotel for a better view.
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  • Stayed December 2011, travelled with family
    • Value
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Helpful?
3 Thank MMA_Dad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew P, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review, 30 April 2012
Dear MMA_Dad:

I want to first thank you very much for taking the time to post your feedback! It means a great deal to me and to the staff! Speaking of staff we are very lucky to have Blaire on our team! She is one of our shining stars indeed! I have printed this review off and will add it to her annual review! I'm thrilled that you were made to feel like old friends when staying here as that is our ultimate goal - to make you feel at home when away from home! Without sounding repetitive in my responses I like to offer all guests that have posted their feedback the opportunity to contact me directly so I can personally make your next reservation for you and if available upgrade your room! Simply contact me at 1-705-788-9500. Thanks again for your feedback and Happy Travels!

Sincerely,


Matthew Phillips
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Oakville, Canada
Level 5 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 10 December 2011

Great experience and it was perfect for us. Check in was all organized when we arrived and the guest services agent was attentive and friendly. The rooms are new and spacious and clean with all amenities. Hot breakfast was great and well presented. Hot Coffee was always on and every time we entered the hotel we were greeted and welcomed by any staff. Ample free parking. The Muskokas is a very nice area with first snow fall, which we enjoyed. All in all the facility was great and we will return.

Room Tip: King corner facing east
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  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
Thank FrankVismeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew P, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review, 30 April 2012
Dear Colleagus:

Thank you very much for taking the time to give us your wonderful feedback on your stay! Our team strives very hard to make each guest feel like they're at home when staying with us, and we try to provide the best product to our guests. By the sounds of your review we exceeded your expectations! Should you wish to return, please contact me directly at 1-705-788-9500 and provide me with the details of your last stay, and I'd be happy to book your reservation for you personally and upgrade your room if available!

Sincerely,


Matthew Phillips
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, Canada
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 October 2011

Just a stopover in Huntsville for one night! We were a little worried when we entered our room and there was a used towel on the vanity , as well as garbage in the wastebasket :( My friend went down to the desk and we were moved to a fresh room immediately! The room was lovely, and very clean - we had a very good nights sleep before getting back on the road! As well a very enjoyable and "spotless" breakfast!
The only alarming thing was when we went to check out, we mentioned to the manager on duty about the "dirty" room, and her response was "Uh huh." Really - you don't feel the need to explain or apologize??
Anyway - overall a really nice experience - just odd customer service skills!!!

  • Stayed October 2011, travelled with friends
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Helpful?
Thank Marebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew P, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review, 22 November 2011
Dear Marebo:

Thank you very much for your feedback and positive review! I am the new General Manager for the property and am very pleased you were happy with your stay. I sincerely apologize for the confusion on the first room you were issued, as there was obviously an error made on the status of that room. I am very happy to hear our Guest Services Team took good care of you right away and make your stay a positive one. I will follow up with the Manager on Duty that was on shift when you departed as the least we could have done was apologize! Please feel free to contact me directly at 1-888-297-5979 and provide me with your reservation details and I'd be more than happy to offer you a complimentary upgrade on your next stay with us!

Thanks again,

Matthew Phillips
General Manager
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Toronto
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 October 2011

So everyone loves this hotel and to be honest it's nice. It's a clean, quiet newer looking hotel the rooms are similar to a Sheraton .Now don't get me wrong it's a nice hotel but it's not a resort like Deerhurst but compared to other chain motels it's very nice and comfortable the room comparable to a 4 star hotel . The employees are helpful and pleasant and it includes Breakfast. The breakfast is good we stayed two days and first morning they had mini pre-made omelettes ,sausage patties , toast, cinnamon buns , muffins, cereal , yogurts hard boiled eggs, coffee juices etc. Second day included bacon yea!! The hotel has a small indoor pool good for a quick swim or soak but not good if your training for the Olympics, hey who needs to do laps and vacation!!! No change room or hot tub. They had a nice workout room, business center and wifi included!! Yes got to keep up with my facebook! Be aware you will be in a business area with Wal-Mart, restaurants and grocery stores across the street. If you want a more nature feel ask for a room facing the back there is a forested area and a small pond. Take advantage of the stores to purchase pre-made sandwiches if you plane to roam around or head to Arrowhead Provincial Park or Algonquin Park (You must take time to go to Algonquin if you have not been). If you go to Algonquin fill up in Huntsville because it’s about 45 min drive to the park and the road in Algonquin runs 50km and there are not many gas stations on the way and only 1 pump in the park and it’s pricy and not always open . The park will cost you 16 dollars to go in. Over all this hotel is a nice place to stay but a little pricey if you ask me . Huntsville town center is about a 10 min drive away .

Room Tip: take a room facing the back if you want a view of the woods and pond.
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  • Stayed October 2011, travelled as a couple
    • Value
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Helpful?
Thank alexcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew P, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review, 22 November 2011
Dear Alexcc:

What a compliment to be compared to a 4 star hotel! This is just validation for my team that we are exceeding the expectations of you our valued guests! Thank you very much for taking the time to post your review and to be so thorough with your feedback. I’m happy you enjoyed the full complimentary hot breakfast – we try to offer a variety of hot items for guests like yourselves staying multiple days. If you stayed with us close to the time of your review being posted here, it was during our peak season as we are in a resort town and close to Algonquin. This would explain the rates being slightly more than what you had anticipated. October is very busy with tourists vying to catch a glimpse of the brilliant change in colours with the fall leaves. Given we are not a full resort we price ourselves much much less and are very competitive in the marketplace. Again I want to thank you for your review and look forward to having you return in the future. If you do return please contact myself directly at 1-888-297-5979 and provide me the details of your last stay and I’d be happy to personally assist you with your booking.

Sincerely,

Matthew Phillips
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, Ontario, Canada
Level 5 Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 September 2011

Beds are comfortable, choice of firm & soft pillows, room was very clean. Bed cover is white so you can see it is clean (no floral pattern to confuse you). Staff was very friendly and check in and out was fast, easy. Cute pool, decent little breakfast. Prices for snacks at vending shop were high but there is a walmart across the street, and restaurants in walking distance. Only a few minutes from downtown Huntsville. Will stay there again. Pet-friendly (not that you can tell---because it is super clean, no evidence of animal grossness aywhere).

Room Tip: Could see great colours from room in the back of the hotel.
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  • Stayed September 2011, travelled with family
    • Value
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Helpful?
1 Thank CambridgeArtLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew P, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review, 22 November 2011
Dear CambridgeArtLover:

Thank you very much for your positive review and feedback! I am the new General Manager here at the property and I must admit that I was very fortunate to have inherited such a strong team, especially in Housekeeping! I consider myself to be obsessive compulsive when it comes to cleanliness and even I have a hard time finding things for my Room Attendants to improve upon!!! I’m very happy you will be staying with us again! Please contact me personally when you do plan to return at 1-888-297-5979 and provide me the details of your last stay and I’d be happy to personally assist you with your booking.

Sincerely,

Matthew Phillips
General Manager
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Toronto, Canada
1 review
Reviewed 21 September 2011

This hotel was AMAZING! The staff was very accommodating and very welcoming. Blaire at the front desk is definately an asset to the Holiday Inn Team.
The hotel was clean and the housekeeping staff was also very helpful and nice.
I would recommend this hotel to anyone and everyone. Front desk was also very helpful in showing us the sites and what to visit while we were in Huntsville.
GREAT JOB HOLIDAY INN EXPRESS HUNTSVILLE!

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank C W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew P, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review, 22 November 2011
Dear C W:

Thank you very much for your positive review and feedback! I’d have to agree that Blaire is a true asset to our organization! She takes “Bubbly Personality” to a whole new level. Its not often enough that guests remember the name of a staff member that made their stay more enjoyable - so I assure you this will go in her annual review! I’m very pleased you were so happy with your stay and if I can be of any further assistance with a future booking please feel free to contact me directly at 1-888-297-5979.

Sincerely,

Matthew Phillips
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guelph, Canada
Level 2 Contributor
5 reviews
Reviewed 21 September 2011

Excellent customer service, Front desk staff Ashley, Blaire, Sharon are of great help. Rooms, common areas are clean and well maintained. Complimentry full breakfast was a plus. They try to accommodate each individual guest in best possible way. Never thought of writing reviews but after visiting this particular place thought of one, its really one of the nice place to stay. Not that many hotels have 2 Queens in a Standard room which was even spacious too.

  • Stayed September 2011, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank jdalways4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew P, General Manager at Holiday Inn Express Hotel & Suites Huntsville, responded to this review, 22 November 2011
Dear jdalways4u:

The fact that our hotel had such a positive impact on you, that it prompted you to write your first ever review is one of the best compliments a General Manager can receive, so for that I thank you! I am posting replies to our 5 most recent reviews as I am a new GM to the property. I again have to say how fortunate I am to have inherited such a strong team. In an earlier reply to a review, I had the privilege of mentioning the strength of our Housekeeping team, and now I have the pleasure of reading about the Front Office Team! I firmly believe that if you take great care in selecting the right people for the right job and truly taking care of your employees, then they in turn will take care of your guests! Although I can’t take credit for building the team, it will be my pleasure to pass this on to each of them and I will work hard to keep them motivated to keep up their great work. Thank you again for your review!

Sincerely,

Matthew Phillips
General Manager
Report response as inappropriate
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Additional Information about Holiday Inn Express Hotel & Suites Huntsville

Property: Holiday Inn Express Hotel & Suites Huntsville
Address: 100 Howland Dr, Huntsville, Ontario P1H 2P9, Canada
Phone Number:
Region: Canada > Ontario > Muskoka District > Huntsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Huntsville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Huntsville 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Hotel located in Muskoka, ON Offers Guests a Pleasant and Peaceful Escape Conveniently located where Highways 11 and 60 meet, the Holiday Inn Express Hotel and Suites Huntsville is situated in the heart of Ontario's most breathtaking landscape. Within walking distance of stores & restaurants, our hotel provides guests with plenty to experience throughout their stay. Less than two kilometers from our Huntsville accommodations, guests can re-visit history at the Muskoka Heritage Place, enjoy an arts performance at the Algonquin Theatre or go boating at Hutcheson or Avery Beach. Perfect for a day trip, Algonquin Provincial Park and the Trans-Canada Trail are also within a short distance of the hotel. Business travelers can appreciate that Kimberly Clark, Hydro One, KWH Pipe and Tembec are less than three kilometers from our convenient Huntsville hotel. Canada Post and Wal-mart are also located nearby. During your stay, feel free to take advantage of the free high-speed, wireless Internet access and complimentary breakfast. We invite you to relax by a warm fire in the hotel's great room and bird-watch on our outdoor patio. A heated, indoor pool, a fitness centre, a 24-hour business centre, a convenience store and pet-friendly rooms are also available for your convenience. Be sure to explore our Huntsville hotel's excellent rates and plan your trip today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Huntsville
Holiday Inn Huntsville
Holiday Inn Express Huntsville
Huntsville Holiday Inn
Holiday Inn Express Hotel & Suites Huntsville Ontario

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