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“Made wrong, lies, stealing, just overall terrible.”
Review of Subway

Subway
Ranked #17 of 21 Restaurants in Valemount
Price range: C$11 - C$24
Description: Your local Valemount Subway® Restaurant, located at 805 Cranberry Lake Rd brings new bold flavors along with old favorites to satisfied guests every day. We deliver these mouth-watering flavors with our famous Footlongs, 6" sandwiches, wraps and salads. And we offer a variety of ways to order-quick and easy in the app or online, convenient delivery, come into your neighborhood shop for an in-restaurant meal, or pick up curbside. We're proud to offer a change from same old fast food with fresh cut veggies and toppings with protein choices, fresh-baked bread and let's not forget cookies! And we're happy to help you with any catering needs as well. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Restaurant details
Description: Your local Valemount Subway® Restaurant, located at 805 Cranberry Lake Rd brings new bold flavors along with old favorites to satisfied guests every day. We deliver these mouth-watering flavors with our famous Footlongs, 6" sandwiches, wraps and salads. And we offer a variety of ways to order-quick and easy in the app or online, convenient delivery, come into your neighborhood shop for an in-restaurant meal, or pick up curbside. We're proud to offer a change from same old fast food with fresh cut veggies and toppings with protein choices, fresh-baked bread and let's not forget cookies! And we're happy to help you with any catering needs as well. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Reviewed June 6, 2019

Most staff, owner, and even the regional manager allow so many lies in this location. Food is made wrong, from the very start most staff do not know how much of the items to put on the sandwich. Do not know how to make a wrap correctly, forgetting ingredients and can't even fold it correctly. Toasting is useless, because most staff make the sandwich or wrap sit on the counter for to long, turning it cold and hard. Most staff do not know the correct price, and overcharge you and will try to actually fight you to not give your money back. The drink machine runs out of the syrup many times, and it does not tell you that it is sold out. So when you get a drink, you are just getting carbonated water. Most staff will not know how to make your food, the correct price, and be very confused and lost on at the checkout, that your food will get cold and hard, or gross and soggy.
The owner does nothing about this, but lie to Subway head office telling them that he has solved the problem and has contacted the customer, when he has not. The owner ignores the problems and ignores the customers completely. The regional manager that should be looking over this place does nothing about it, but get told lies by the owner and most staff.
Been to this location a handful of times, and bad almost every time. Most staff refuse to refund my money, the owner refuses to refund my money, the regional/district manager refuses or ignores or gets told lies, and Subway itself will do nothing to solve anything and refund my money. Gift cards means nothing, when the location you go to is terrible.

Also, at one time, some of the reviews and photos for this location is actually wrong. The photos have been removed, but the reviews are still here. Giving this location false reviews.

Ignore this horrible place completely, never step foot in the is place. And get a proper meal some place else.

I will edit my review, when I get my money back, I see improvements to this location, and an apology from the owner.

Date of visit: March 2019
    • Value
    • Service
    • Food
Thank cajohnk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (9)
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4 - 8 of 9 reviews

Reviewed June 3, 2019 via mobile

The menu was as expected, the young man working was pleasant and did a good job. Would recommend and will come again.

Date of visit: June 2019
Thank cooksd2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 6, 2018 via mobile

Newer restaurant, clean, friendly staff, fresh food, good portions. This specific Subway is amazing for having tons of variety in their menu. Ask about the gluten free options as well, the brownies are delicious.

Date of visit: September 2018
Thank Curious11919885804
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZacheryP-Subway, Manager at Subway, responded to this reviewResponded November 8, 2018

Dear Curious11919885804,

I want to take a moment to thank you for contacting me and for sharing your feedback regarding your recent Subway® experience.

We believe in having many options for our guest to choose from so they can always have a new and exciting experience were glad you feel this way to.

Thank you for being a loyal Subway® customer and we look forward to seeing you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 3, 2018

I was greeted by a freindly guy who made me one of the better subway sandwiches ive had to date. restaurant was pretty empty when i went in so it was in and out really quick and freindly .

Date of visit: November 2018
    • Value
    • Service
    • Food
Thank Megan H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zachery P, Manager at Subway, responded to this reviewResponded November 5, 2018

Dear Megan H,

I want to take a moment to thank you for contacting me and for sharing your feedback regarding your recent Subway® experience.

We are dedicated to handcrafting our meals in a welcoming environment.

Thank you for being a loyal Subway® customer and we look forward to seeing you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 14, 2018

Long drive and needing to take a break, try another place. We were tired and hungry and needing a break. The staff were less than stellar. the meats all looked dried out and unappetizing. I ordered a meat choice that had an empty try to ensure they had to bring out fresh food. within 10 minutes of eating we had to stop at a serviced pull out if you get what I'm saying. Management needs to monitor this location better.

Date of visit: September 2018
    • Value
    • Service
    • Food
Thank D. Jay F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zachery P, Manager at Subway, responded to this reviewResponded November 5, 2018

Dear D.Jay F,


I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.

I understand that the wait was longer than expected during your recent visit, and did not meet your expectations.

I am always looking for ways to improve the experience for my customers and I shared your feedback with my team to prevent this from happening again.

Thank you for choosing Subway® restaurants and we look forward to seeing you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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