Road Trip favorite. You can always count on A&W to have a clean and welcoming rest stop. If you like A&W anywhere, you would like this one as well

One lady running the front and she was overwhelmed with the volume of people and orders. We went through drivethru and it was very slow. Food was decent, staff were nice, but they need some people.

I was here two nights in a row. I was first served by a younger man who was very condescending while serving us. However, it takes a lot to get under my skin so I dismissed it. Our order was correct and very good. We went the next day again and the place was packed. I finally got to the counter and I ordered a regular beyond burger combo with root beer and a beyond burger combo with no uncle sauce and a lettuce wrap. The lady informed me she was out of lettuce. I have a gluten allergy so I told her just the patty and toppings were fine. She then proceeded to punch in 2 extra burgers and then took one away and asked if I wanted 3 burgers. I told her no and repeated my order again. I told her to still put everything on the plain burger (pickles, tomatoes, ketchup, mustard) but just no uncle sauce or bun. I got my order and the regular one was correct, but when I opened my box, all they had given me was a plain burger with no toppings or sauces. The burger was so dry that it was even cracking apart. I went back in and told the lady that I had still asked for all the toppings except for the uncle sauce and bun. She proceeded to get flustered and told her manager she didn’t know what I wanted and that she didn’t know where her head was. She made it seem like I was the issue and that what I had asked for wasn’t presented clearly enough. They then made me another burger and when I opened it up all it had on it was mustard, ketchup and uncle sauce. Still no vegetables. I went back in and asked again where the pickles and tomatoes were and told her I wouldn’t be eating this burger because it contained uncle sauce (because I am also allergic to dairy). I dropped the burger on the counter and walked out. I think this lady was especially frazzled today because it’s busy which I understand, but I’ve also worked in the service industry for 5 years and I don’t appreciate when someone doesn’t take my allergies seriously or doesn’t take the time to actually listen to my order. Ended up walking out of there with a plain burger, no bun, no veg and no condiments and went to the grocery store and picked up my own ingredients. This may be a one off experience but I won’t be going there again as I don’t appreciate paying a company for food that I then have to go make myself.

Good A&W standard of food, took the two little stoners a couple tries to get our order right but good food.

Was extremely busy but service was fast. Lots of places to sit too. The food was good as expected at this chain.