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“Just missing the mark......”

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Sandman Inn Terrace
Ranked #9 of 9 Hotels in Terrace
Smithers, Canada
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Just missing the mark......”
Reviewed 12 April 2012

Location is great, staff was excellent. (What is up with the wall paper and clock in the lobby?) Was quite loud in our room. Could hear next room very clearly. The room was ok (a double). Bathroom was amazingly small. Just seems to need a refresh big time. When will motels realize if you have clean fresh rooms with great beds you will get repeat business. Denny's was a bonus but service there was a bit lax. Hopefully they can get the ok to freshen up and hit the bull eyes.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank panbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_TERRACE, General Manager at Sandman Inn Terrace, responded to this review, 4 June 2012
Thank you for taking the time to comment on your stay with us. I am happy to to hear your prositive comments about our staff, as this is an importaint part of our everyday service we provide. We are continueing our efforts to keep up to date and have made some bold improvements to some of the decor in the property, especially the lobby. I appreciate your comments on the other observations within the rooms and in the restaurant; as we take all feedback and use it to do our best for future guests like yourself.

Thank you again for your review and hope to see you soon!
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63 reviews from our community

Traveller rating
    4
    22
    25
    8
    4
See reviews for
9
9
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31
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Prince Rupert, Canada
Level 5 Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 March 2012

Stayed here with a spouse and a baby. Not a bad hotel, recently renovated. Older building, so its not very well insulated. Bit loud in the evening. Pool was great, ended up being completly empty. Water was nice and warm, but when you get out of the pool, it was way too cold. Denny's restaurant connected to hotel is a bonus. Decent place to stay.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mkessler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_TERRACE, General Manager at Sandman Inn Terrace, responded to this review, 4 June 2012
Thank you for your kind comments about our property. It is important to provide great customer, but to also have a place that feels welcoming. I am glad you were able to take advantage of some of our amenities, like the pool, that the hotel has to offer.

I hope to to see the family back soon and thank you again for your review on your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thailand
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 January 2012

I try and use Sandman hotel for my work trips thoughout BC, (I like the free 13th night for private use), but I've given up on the one in Terrace.
Dirty, small rooms with an indifferent staff who appear to be under the impression theirs is the only hotel in Terrace.
Now I choose something closer to the town centre.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank mikecwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Terrace hotels

Vancouver
Level 5 Contributor
91 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 9 December 2011

Older hotel but appears well maintained.Room clean and adequate.Hallway carpet victim of northern boots.Pool clean,warm and welcome.Free coffee in lobby and friendly staff.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Farrercove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_TERRACE, General Manager at Sandman Inn Terrace, responded to this review, 11 December 2011
Thank you for taking the time to comment on your stay with us. Guest satisfaction is our primary goal and we are in the midst of several upgrades to ensure that we continue to meet our guests' needs. Installation of new hallway carpeting is currently in progress. I hope that you will stay with us again on any future trips to Terrace.
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Kenora, Canada
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 November 2011

Staff is helpful and beds are very comfortable and clean. Nice desk and chair. Room has fridge and microwave. The Internet works well. The bathroom is extremely small. You have to step outside to change your mind. Water pressure is very good and the in-room coffee is to die for. Excellent, fresh, columbian, real coffee. No stale tasteless chickory. Parking is fairly tight. Overall, it was a comfortable stay.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ASTAR350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_TERRACE, General Manager at Sandman Inn Terrace, responded to this review, 22 November 2011
Thank you for taking the time to comment on your stay with us. We understand that a comfortable bed is an important part of our guest experience and I am very pleased that you enjoyed your stay. We strive to provide the best guest service possible and I am happy to hear that our staff were helpful. I hope that you will stay with us again on your next trip to Terrace.
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Ellensburg, Washington
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 August 2011

I stayed here with my boyfriend for one night last week to an early flight out of Terrace. The staff we encountered were very congenial and the room was tidy and comfortable. There was some noise from the industrial park next door in the morning hours, but it was not unreasonable and would only stir the lightest of sleepers. In a small, remote town with few options I am thankful to have found the Sandman Inn.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ErinChristine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Canada
1 review
Reviewed 11 August 2011

My wife and I are a B&B owner. We found this inn to be worth the price. You get what you pay for in terms of facility; however, the lady manager was very kind and accommodating. She was more that willing to help meet our needs.

Thank you Sandman for making our stay a pleasant one.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Victor T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandman Inn Terrace

Property: Sandman Inn Terrace
Address: 4828 Highway 16 West, Terrace, Kitimat-Stikine District, British Columbia V8G 1L6, Canada
Region: Canada > British Columbia > Kitimat-Stikine District > Terrace
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 9 Hotels in Terrace
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sandman Inn Terrace 2*
Number of rooms: 70
Official Description (provided by the hotel):
Sandman Inn Terrace is centrally located and features 70 guest rooms including kitchen & executive suites. Comfortable guest rooms, a relaxing indoor pool, in addition to modern conveniences like high-speed Internet access and a business centre, make this Sandman property the perfect destination for business or pleasure. ... more   less 
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Also Known As:
Sandman Inn Terrace Hotel Terrace
Sandman Hotel Terrace

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