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Reviews (3,946)
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1,863
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Reviewed January 20, 2015

We really enjoyed to take the BC ferry from and to Vancouver from Victoria. Easy booking, short waiting time and nice on-board amenities. The journey lead us nearby islands and Canadian scenery. Included the mandatory horn-blow, which blew my ears.....by the way. Very professional!

Thank ThomasRi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCFCustomerCare, Customer Service Representative at BC Ferries, responded to this reviewResponded January 30, 2015

Dear Thomas,

Thank you for taking the time to review our service.

I am glad that you have been impressed with our efficiency when it comes to loading and unloading of the vessel. It is great to hear that you were able to see the beautiful west coast scenery!

We look forward to welcoming you and your dog aboard again in the future!

Kind regards,
Amanda - Customer Care
BC Ferries

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 18, 2015 via mobile

An essential service that's trying to be a cruise ship and gift shop. Over bloated management has cause prices to jump 300% over the last 6 years.

2  Thank truckogre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCFCustomerCare, Customer Service Representative at BC Ferries, responded to this reviewResponded January 20, 2015

Dear Truckogre,

I am sorry to hear that you have this perception of our company.

In regards to fares, as BC Ferries is contracted by the Province of British Columbia, our fares are regulated by the BC Ferry Commission. For more information and details about our fares and the structure of BC Ferries, I would recommend looking at the BC Ferry Commission website.

Kind regards,
Amanda - Customer Care
BC Ferries

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 18, 2015

If you are travelling with a pet, be prepared to have the most uncomfortable experience.
You are not allowed to be on the passenger deck so they put you in this little tiny room downstairs on the vehicle deck. The room smelled so disgusting I couldn't even breath!
You don't have a view of anything except the vehicles downstairs and
The wifi didn't connect.
We are paying the same amount of money as everybody else but have to travel in way more discomfort and can't use any of the activities upstairs!
BC Ferries should really think of making it more comfortable and nicer for those travelling with pets especially for the price that we are paying.

2  Thank Valentinata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCFCustomerCare, Customer Service Representative at BC Ferries, responded to this reviewResponded January 20, 2015

Dear Valentinata,

I am sorry to hear that you have this perception of our company.

Please know that we value customer feedback and take your comments seriously. If there is a specific experience that you would like us to further review, please email customercare@bcferries.com so that we can follow-up.

We hope that your next experience with us is a more positive one.

Kind regards,
Amanda – Customer Care
BC Ferries

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Reviewed January 17, 2015

I took the ferry to Pender Island and found it very efficient. The ferry left on time at both ends of the two islands.
It was a very comfortable ride. One could look out and see the gulf islands in the distance.
The staff were friendly.

Thank Penny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCFCustomerCare, Customer Service Representative at BC Ferries, responded to this reviewResponded January 20, 2015

Dear Penny,

Thank you for taking the time to review our service.

It is great to hear that you were pleased with the comfort and efficiency of our vessel. I am glad that you were able to enjoy the beautiful west coast views, including the Southern Gulf Islands. We certainly appreciate your kind words in regards to our staff.

We look forward to welcoming you onboard again in the future.

Kind regards,
Amanda – Customer Care
BC Ferries

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 16, 2015

Stranded in Vancouver international airport, due to fog. Instead of waiting for the plane, I rented a car and drove to the ferry. The ferry was clean and the staff were friendly. Seats were very comfortable.

Thank Philip G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BCFCustomerCare, Customer Service Representative at BC Ferries, responded to this reviewResponded January 20, 2015

Dear Philip,

Thank you for writing a review of our service.

I am glad that you were able to travel with us under the unforeseen circumstances. It is great to hear that you were impressed with the cleanliness and comfort of our vessel.

We look forward to welcoming you onboard again in the future.

Kind regards,
Amanda – Customer Care
BC Ferries

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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