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lorrainemcleod1949

Excellent Service

4.0 of 5 bubblesReviewed Jul 22, 2021
The service was exceptional from the front desk lady and the lady doing cleaning the rooms was very pleasant. The room was very clean and the air conditioner was modern and quiet. I feel the breakfast was not set up as well as it could of been.
Date of stay: July 2021
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Salmon Arm, Guest Services / Front Office at SureStay Plus By Best Western Salmon Arm, responded to this review
Responded Jul 22, 2021
Thank you for great review. Also, thank you for recognizing staff that made your stay more enjoyable. Unfortunately, we are lacking a breakfast attendant and are using untrained staff at the moment. Things will get better. Thank you for your input.
Stay safe.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (662)
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Reviewed July 18, 2021

Hi I stayed one night with my family, we booked 3 Rooms and price were ok, parking was free and Breakfast was free, indoor pool and hot tub. Rooms were clean Location is just to the Water park slides and Hy 1 BC. It was good experience with Best Western
Thanks

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sandeep t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Salmon Arm, Guest Services / Front Office at SureStay Plus By Best Western Salmon Arm, responded to this reviewResponded July 19, 2021

What a great review! We love receiving these types! So happy that you were made comfortable and had such an enjoyable experience.
We look forward to having you stay with us again.
Until then, safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 17, 2021 via mobile

Quick one night stay. Room was good sized and well appointed with everything you needed. Good water pressure and hot water. Great, comfortable bed (including the pillows and I'm very picky! :) ) Room was very clean. Good room darkening curtains and quiet. Easy walking distance to all amenities. Did not get to try pool, so cannot comment. Breakfast was simple but adequate. Great value, we would definitely stay here again!

Special mention to the front desk...I wish I could remember her name. It seemed they were short staffed...and everyone decided to check in at once...several checkins were "high maintenance" and demanded extra attention all while the phone rang non stop. She maintained her composure and was extremely friendly. Give this woman a raise! (Night of July 15th)

Date of stay: July 2021
Trip type: Travelled as a couple
Thank CarolAnn L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Salmon Arm, Guest Services / Front Office at SureStay Plus By Best Western Salmon Arm, responded to this reviewResponded July 18, 2021

What a great review. Also, thank you for recognizing staff that made your stay more enjoyable. She was thrilled when told about this review.
We look forward to having you stay with us again.
Until then, safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 7, 2021

Overall, the best thing about our stay was the comfortable mattress. Other than that, the front desk staff wasn’t welcoming. The worst part of our stay was the low quality breakfast that lacked any covid measures most reputable restaurants/ food establishments still have in place even though restrictions are lifting. Physical distancing in the eating area didn’t exist. No staff was presiding to ensure cleanliness. Everyone touched the serving utensils. Eggs looked like odd pancakes. Sausages were cold.

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Kirsten972021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Salmon Arm, Guest Services / Front Office at SureStay Plus By Best Western Salmon Arm, responded to this reviewResponded July 9, 2021

I am deeply dismayed by this review. This is not like our facility at all. I have taken your items to the attention of the General Manager. We will definitely look into this.
Thank you for your input. With input like this we cannot rectify items.
Safe travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 5, 2021

This was a very clean Hotel, Staff were great and central location. We stayed at this hotel while on a golf trip and it was central location to 4 courses we played. There was lots of choices for restaurants close by.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Resort36215614968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Salmon Arm, Guest Services / Front Office at SureStay Plus By Best Western Salmon Arm, responded to this reviewResponded July 6, 2021

We love to receive reviews like this. It makes it all worthwhile. We look forward to having you stay with us again. Until then, safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2021

There was blood on the comforter, stains on the carpet, the mini fridge is missing a leg so it wobbles, the air-conditioning smelt like mold, which made the room smell terrible, we had to shut it off, good thing it wasn't too hot out for our stay.
Also the hot tub wasn't working.

Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank jdhutch17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Salmon Arm, Guest Services / Front Office at SureStay Plus By Best Western Salmon Arm, responded to this reviewResponded June 8, 2021

Thank you for completing our guest survey. Our guests and their feedback is very important to us. We apologize for what you endured while staying with us. Steps are being taken to assure that this will never happen again. Our next project in improving our rooms is to replace all the carpets. Our hot tub has been closed due to Covid. Thank you for your input and your stay with us, we do hope to see you again. Our guests and their suggestions are very important to us, in the mean time safe travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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