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Beverly H
Red Deer, Canada

Nice small resort. Great for kids.

Review of Hilltop Inn
4.0 of 5 bubblesReviewed Jul 22, 2023via mobile
Stayed here with family on our trip through BC. We had a pleasant 2 day stay. Our room faced the lake with an OK view. Our son and his wife and 2 children had a room with a balcony looking over the pool. Lovely pool area with a hot tub, an area by the pool with tables and umbrellas and lots of loungers around the pool. Rooms were clean though a little dated. Beds comfortable. Good air conditioning. Very good continental breakfast with lots of seating.
Date of stay: July 2023
Trip type: Travelled with family
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View more hotels in Salmon Arm
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Reviewed July 10, 2023

So disappointed. Pool was so dirty and gross. Bandaids floating around and long hairs in the water constantly tangling up on our hands and feet. Bare minimum rooms. Got charged extra for asking for a blanket. Do not recommend.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Carly Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 5, 2023

This is our place to go when we are travelling through Salmon Arm. The staff are very friendly and helpful. The breakfast is great. Always a good variety. Our favorite is the pool. we usually get a poolside room and just walk right out and into the water. Beautiful!

Room tip: The poolside rooms are the best. They do cost a little more though
Date of stay: May 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Linda H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 26, 2023

Older lady at the front desk was rude. Got there at 2 and asked to check in early was told absolutely not and they don’t do early check ins. That’s fine but the attitude was unnecessary? Very condescending and I would have cancelled my reservation right then if it hadn’t meant losing my money I already paid. As if it’s not a normal thing to try to check in early and most places will let you if a room is ready? She made it seem like it’s ridiculous that I even asked. It was 2pm and their check in is 4? Then continued to explain to me that check out is 1130 so there’s no way a housekeeper would be able to clean the room quickly enough? Came back after an hour to ask if my partner would be able to check in later since room was under my name (seemed like with the lady’s attitude that it might be a problem) and a different girl was there, she was much nicer and helpful and EVEN went to go run to see if our room might be ready early (funny since the other lady said they don’t do early check ins?). Used the pool til room was ready - my partner went to check in at 4pm and of course was given attitude by the older lady and still told our room WASN'T READY??? On his way back out of the building a different staff ran after him to tell him they could check us into a different room. I don’t understand what this lady’s issue is because your job is literally customer service? And yours is terrible? The other staff was great but honestly wouldn’t come back because of the bad taste this left in my mouth. This inn is overpriced in general for what you get, 500$ for two nights in a run down room is excessive when there’s nicer hotels in town for same price. Obviously they are charging this price because of the pool, which is nice but there was lots of ants around the pool area and other hotels also have pools that can be used during every season. Management should realize that their staff are what are making the experience for the guests and it is a disservice to you to employ staff members that aren’t interested in providing a nice experience for the guests coming to stay. Great customer service can make people overlook other issues. The other two staff were great and sad that it had to be overshadowed by someone else. Like couldn’t even pretend to check your system to see if a room was ready? When your customer service makes a guest want to go somewhere else before even checking in that is a real problem. I am not a Karen and I don’t usually complain and I NEVER leave reviews but honestly this was terrible. They also only gave us breakfast vouchers for one morning when we stayed two nights.

Room tip: Just stay somewhere else. Avoid altogether
Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank pgreviewer3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 31, 2023

It was wonderful to enjoy the huge, well maintained swimming pool after a long days drive. I wish our room had been as well maintained as the pool. On arrival there was a dirty towel hanging on the back of the bathroom door, the bedside light didn't work, the air conditioner made so much noise that the TV was impossible to hear. There was nowhere to put anything in the bathroom except on the closed toilet lid. I like having a ground floor room so the car was parked right outside door. Breakfast was adequate however the room was poorly laid out and everyone was wedged into one corner trying to get a coffee.

Date of stay: May 2023
Trip type: Travelled as a couple
Thank Anzacbiscuit08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 10, 2023 via mobile

This place is amazing!! Staff are all incredible. Very accommodating, sincere and helpful. We stayed poolside and the room was beautiful! Very clean and very comfortable. I need to find me one of those beds they had in our room. It was like sleeping on a cloud... We used the outdoor pool and hot tub and loved how clean they both were. The included breakfast was so good with some hot selections available. Stayed an extra night because we loved it so much!

Date of stay: May 2023
Trip type: Travelled as a couple
Thank mzlorraine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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