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Lena K
Vancouver, Canada

Great staff, disappointing place

3.0 of 5 bubblesReviewed Sep 4, 2021
We stayed here for a night while on a road trip this summer. I was a bit hesitant about our stay, given some of the negative reviews I had seen.
The staff was extremely welcoming and helpful. They showed us the lounge with complimentary coffee and granola bars, and the outdoor area where guests can sit at the tables.
Parking was complimentary which was a bonus - and there seemed to be lots of space in the lot even though the hotel was full.
We stayed in a queen suite on the top floor. The room was spacious and appeared clean, but disappointing. The sheets on the bed were clean but were extremely wrinkled - it looked like they had been sitting in the bottom of a laundry basket for weeks - not what I would have expected from a Coast chain hotel. My guess is that it was due to being short staffed and fully booked, but nonetheless not acceptable. The keys to the rooms were old fashioned keys - not key cards, and there was no deadbolt lock or chain on the door from the inside. This was disconcerting to say the least in terms of the personal safety we have grown used to in hotel rooms.
The location was convenient. It was a short walk to the beach where there was a lovely boardwalk - a nice walk after a long day's drive.
We ate at Kalvas restaurant next door (seafood and steakhouse), and really enjoyed the food.
We enjoyed Parksville, but likely won't stay here again unless the hotel undergoes the much needed improvements and refurbishments.
The staff were the highlight of the hotel and customer service was clearly a priority. Hopefully the rest of the place will become a priority soon too.
Date of stay: August 2021
Room Tip: request a top floor room so you don't hear your upstairs neighbours
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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Reviews (308)
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All reviews mini golf room was clean would highly recommend this hotel the hotel manager basic hotel coffee machine bumper boats comfortable stay air conditioner front desk staff great place to stay definitely stay here again community park get away kitchenette pillows pet
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Reviewed September 1, 2021

Staff were very friendly and professional. They were very prompt and efficient. I am highly recommending this hotel to all my friends who are staying at Parksville. We really enjoyed staying in this hotel.

Date of stay: August 2021
  • Trip type: Travelled on business
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Review collected in partnership with Coast Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 31, 2021

Location was nice and central to everything . Older property that has been renovated , rooms are clean and tidy. The staff are amazing ....Karim, Eileen and Juper are not only excellent at their jobs but are outstanding human beings . Wold definitely stay there again

Date of stay: August 2021
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Review collected in partnership with Coast Hotels
Thank BradmacVancouver
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 31, 2021

Amazing, friendly staff but hotel bed lacks in comfort, room furniture and decor so outdated. Vinyl flooring lifting in washroom, room needs a better paint job and other major upgrades to charge $399 and $499 a night.

Date of stay: August 2021
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Review collected in partnership with Coast Hotels
1  Thank Sightsee05801743361
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 24, 2021

After 6 nights camping in tents we looked forward to a one nights stay at the Coast.
I immediately was impressed upon entering the lobby area to check in with the feeling of cleanliness. Very polite and efficient front desk staff.
Easy parking. The complimentary coffee/hot chocolate machine and granola bars were enjoyed.
Our room was as described and everything had been thoroughly cleaned. All areas of hotel were clearly marked with Covid protocol and lots of hand sanitizers provided.
Close to beach and restaurants.

Date of stay: August 2021
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Review collected in partnership with Coast Hotels
Thank donnarolls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 23, 2021

Place is old. Loud air con that did a poor job. Drains were very slow. Room door did not close propery or seal very well, lots of light leaking in and the self closers did not work. Room was more than $440/night and our two night cost more than 100% more than three nights in two other hotels combined

Date of stay: August 2021
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Review collected in partnership with Coast Hotels
1  Thank bsteinsland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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