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Rod B
Norfolk, United Kingdom

Clean & tidy

3.0 of 5 bubblesReviewed Oct 2, 2023
Average hotel but clean and tidy, bit of a sea view ! free wifi, and staff pleasant. close to shops etc so not far to walk, plenty of places to eat so we didnt use hotel.Not our best hotel but no bad points
Date of stay: September 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (1,685)
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9 - 14 of 1,685 reviews
Reviewed September 5, 2023

Just stayed one night on the way to Tofino but had a very pleasant stay. Lovely room in the tower with a partial view of the beach from the balcony. Very peaceful and good food in the restaurant. We loved walking on the boardwalk

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Sunshine576554
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 22, 2023 via mobile

Our stay was fantastic! Beautiful place, very clean, excellent food! Outstanding customer service from Drew, Sharon and Hailey, their customer service and professionalism are immpecable.
Just a few suggestions: screendoors on the sliding door in the balcony and windows. Toilet paper holder was loose, shower seal. Note pad and pen

Room tip: Shouldn't allow small children in hot tub. Should have swimming hours for adults and children. It gets very loud!!
Date of stay: August 2023
Trip type: Travelled with family
Thank Patricia W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 13, 2023 via mobile

We are repeat customers who have visited multiple times, and have seen a downward spiral in quality. We won’t be staying here again.
We booked two rooms for our family trip. Due to rain, we asked to check in early. we were told we would be given a call, but the phone call never came.
We stayed for more than one night. When we ran out of items in the room like shampoo and called the front desk, we had to wait for hours.
We decided to go to the beach. My wife called housekeeping, so that our room could be cleaned while we stepped out. when we came back, nothing had been done. When my wife called reception, she was told our room had not been a “priority”. I kid you not. We were actually told we were not a priority.
On the day of the check out, I discussed my concerns. There was a blank stare and fake apology. There was no adjustment to the bill for the bad customer service and experience.
For us, the decline in the hotel happened during Covid. It used to be a great hotel, but our personal experience has been a complete decline of quality of customer service and standards. We won’t be staying here again and I don’t recommend this place. We have decided we will look at other hotels in area instead.

Room tip: I don’t recommend this hotel due to my personal experience
Date of stay: August 2023
Trip type: Travelled with family
1  Thank Rajinder S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 3, 2023

Do NOT go here. I talked to one of the cleaning staff and there is one guy on staff who leaves the dirty sheets on the beds! He does not put fresh laundry on the beds!!!! I am so disgusted. You've been warned!

Date of stay: August 2023
Trip type: Travelled with family
Thank JoyH1138
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 26, 2023

After hours of road closure with 2 young kids, and $ 500.00 later, Conceirge sent us to the wrong room ( occupied )! And when I went back to complain, got the "look" with zero apologies 🤦🏻‍♂️ enough to ruin the experience

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank 864manih
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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