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“Horrible Service”
Review of Boston Pizza

Boston Pizza
Ranked #33 of 46 Restaurants in Merritt
Dining options: After-hours, Delivery, Reservations
Restaurant details
Dining options: After-hours, Delivery, Reservations
Reviewed November 30, 2017

Wow. Nice atmosphere but the service was terrible. Came in with my boyfriend on Monday early afternoon. There was literally only one other table of patrons so we figured it would be fast and attentive service.. My BF orders an Irish coffee, the server/bartender says she doesn't know what that is and she can't make it so he pointed to it on the menu. I ordered a water. 10 mins later we get our drinks and put in our food order. He orders the lasagna, I order the pecan chicken salad. 25 mins go by and the server returns to tell us that we can't have the lasagna because the chef forgot to "prep" it that morning. Ok so that took 25 mins to figure out? Really? And when I ask what prep is necessary she says she didn't pull them from the freezer. That's not prep. He orders a burger but when he tries to customize it he is told that's not possible. We don't even bother trying to order something else, I just ask for the manager and the check. The server returns sans manager with the check and the message that she was told to only charge me for the coffee. Well what else would I be charged for? The air? The almost 40 mins I wasted in your establishment? If traveling through Merritt, do yourself a favor and skip the Boston Pizza.

    • Service
1  Thank Ojuliea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded December 4, 2017

Hi Ojuliea. Sorry to hear about your experience. We take this feedback very seriously and would like to follow up with the team involved. Please share the details info at https://bostonpizza.com/contact-us.html so that we can make it better! Thanks.

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Write a ReviewReviews (126)
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30 - 34 of 126 reviews

Reviewed November 9, 2017

Great atmosphere. Whether you are there to have a drink and watch a sporting event or just take your family to have dinner, never the will you have to decide if you should be there or not.

    • Value
    • Service
    • Food
Thank Pauline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded November 21, 2017

Thank you for saying so, Pauline! Come back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 23, 2017

The shrimp tacos were exceptionally good and served with fries. They were served with a cole slaw which complimented the shrimp.Very tasty.

Thank dpowers2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded October 25, 2017

We are glad you enjoyed your meal, Dpowers2017! Thanks a lot!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 11, 2017 via mobile

The higher altitude must affect the servers memory.
Food ok, washrooms sort of clean.
Server didn't remember our table when we were the only ones left in restaurant.
Good air in the mountains

1  Thank Stuart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 10, 2017

Last minute reservation for 40+ people. Friendly service, not unreasonably slow. Food is about the same as any other location in this chain

Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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