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All reviews an older hotel entire facility hotel restaurant pool hot tub clean bed queen bed comfortable stay upon check non smoking road noise we've stayed the main highway main floor room was large brunch elgin lounge
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Reviewed September 15, 2016

From the moment we arrived we were treated with a friendly staff in all aspects. Our room was a bit small but very clean. The location was great, easy to find your way around town. The breakfast was hot and delicious. Thumbs up for the staff and thumbs down for not having a elevator. Decor was on the dark side. Would definitely stay again.

  • Stayed: September 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank JudyB1917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded September 28, 2016

Dear Guest,
It was great to read your review and to know that you had a great stay with us.
Our property does not have an elevator but our staff is always willing to accommodate a main floor request when we can and if you do go to an upper floor, please remember to ask for help. Our staff is ready and willing to assist.
We look forward to welcoming you back on your next visit to Cranbrook.
Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 9, 2016

This was an average hotel. Rooms were outdated but okay for a couple of nights. One of our rooms smelt like stale cigarette smoke even though it is a non smoking hotel. One of the front desk staff was not exactly friendly. Free breakfast was decent, although one morning we wanted orange juice and had to pay for it and the next morning the waitress didn't charge us and when we told her we had to pay the previous day she was a little surprised. Bar was decent but closed fairly early. Overall if you are looking for a budget hotel for a few nights, this hotel will do.

  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank heek2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded October 3, 2016

Dear Guest,
I appreciate your business and thank you for your feedback.
Our breakfast includes many hot and cold options to get your day started and we offer coffee and tea service as well. We do offer other options which may be purchased, one of these is juice. Your server likely forgot to charge you on your first day or they may have included it as a complimentary option for some reason. Sorry about the confusion. I have shared your review with the Restaurant Manager.
Once again, thank you and we hope to welcome you back on your next trip to Cranbrook.
Sincerely,
Hotel Staff and Management

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Reviewed August 24, 2016

We were travelling through the Kootenays and booked into the Heritage Inn (former Inn of the South). We had booked through Booking.com and made the mistake of 'assuming that their price included breakfast as most other sites did. Upon arrival we were informed that our booking did not include breakfast despite the large sing in front advertising "Free Breakfast"- photo included. Suffice to say we felt that we had been fooled.
The room we had was adequate although it was located right along the entrance driveway so suffice to say we heard both street noise and parking lot traffic all night. We had stayed here before and know that the condition was much better and much cleaner on previous visits, granted this hotel is far from being new.

  • Stayed: August 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Sunrunner007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded October 3, 2016

Dear Guest,
I appreciate your feedback and apologize for any confusion and disappointment you experienced. We have recently added a very discounted rate to our price options. This rate clearly states when booking "does not include breakfast" and our sign states "some restrictions apply" for this reason.
Yes, it does pay to check the details as there are several different rates and options available and you must be sure you are getting the option that best suits your needs. Our reservations desk is open 24 hours to answer any questions you may have.
Thank you and we hope you allow us another opportunity to serve you.
Sincerely,
Hotel Management

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Reviewed August 18, 2016

This hotel was near the highway and easy access to food and gas. Quiet hotel, clean room and air conditioner worked great.
Breakfast was hot and delicious. Full range buffet. Nice fridge, decent flat screen TV with HDMI access so we could use our tablet.
Pillows were small but we had a room with two beds so we used all four pillows. Some light bulbs were out and the bathroom was not as clean as it could have been. Shower was good.

Room Tip: Make sure you are away from one of the big ball rooms on Wedding nights....
  • Stayed: August 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Ogmundur O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded September 6, 2016

Dear Guest,
Thank you for choosing the Heritage Inn. I was pleased to read that you enjoyed your stay and the complimentary meal that we offered. I have also shared your comments with our Housekeeping Manager. I am sorry that your bathroom did not seem to be cleaned properly and assure you that we have strict cleaning guidelines that are to be followed by all Staff. A review of these standards has been done to ensure quality.
We hope that on your next visit to the area that you will allow us the chance to once again offer you a “home away from home”

Sincerely,
Hotel Management

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Reviewed August 8, 2016 via mobile

At check in the staff was almost downright rude. They were not very helpful, and there isn't a lot of information in the room either. We had to call the desk to find out if there were towels at the pool, and that was how we found out they were at the desk AND that you needed a key to get into the pool. Good thing we called.
At breakfast the next morning (which we also had to ask where it was) we found it difficult to get a hold of a waitress to get coffee.
The rooms are ok. Old but clean.

Stayed: August 2016, travelled with family
Thank LisaR2345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention Centre, responded to this reviewResponded August 17, 2016

Dear Guest,
We apologize that the service provided by our front desk was not up to standard.
We do have a guest services protocol in place and have taken this opportunity to remind all staff of it's importance.
We hope you will provide us with another chance to serve you and offer you a comfortable and pleasant stay.
Sincerely,
Hotel Staff & Management

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