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Reviews (553)
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Traveller rating
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All reviews water slides pancake machine yogurt front desk staff hot tub complimentary breakfast tea and coffee definitely stay here again walking path beds were comfortable night's sleep suite estuary mt
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4 - 9 of 553 reviews
Reviewed September 22, 2020 via mobile

This hotel is a very pleasant find.
The staff are friendly and attentive, the rooms meticulously clean, and the location perfect for exploring all the nooks & crannies of the Alberni valley.
We originally booked for 5 days but extended to a full week.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank BC-Suncoaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 14, 2020

The hotel lobby is welcoming and bright. Staff is cheery and helpful.
The rooms are clean and comfortable.
There are good quality personal care products available in the shower in a reusable dispenser.
Do not stay for the complimentary breakfast. It is decent but not a reason in itself to stay.
The only vegan options are quick oatmeal with water and fruit - bananas and oranges.
Vegetarians can add muffins, yogurt (with gelatin), and pancakes.
No tea but there is juice and coffee with breakfast. Rooms have tea and coffee pods available.

Close to good walking trails and views from some rooms.

Date of stay: September 2020
    • Value
    • Cleanliness
    • Service
1  Thank JezandStacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 13, 2020

I booked a family room with spa tub only to be told by hotel no spa tub is in any family room. Towels provided were tattered and stained, found previous guests items including ice bag and toe nails left in my room

Date of stay: September 2020
Trip type: Travelled with family
Thank D9917QNdebbiec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 10, 2020 via mobile

Stayed one night here and it was just fantastic. Even amidst COVID they managed to serve a hot breakfast and keep everyone safe. Staff was great and the room was lovely! I have stayed at many hotels and I will definitely recommend this one to friends and family coming to visit now that we’ve made Courtenay our home.

Date of stay: July 2020
Trip type: Travelled on business
Thank Superhowareyou1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 7, 2020 via mobile

We have enjoyed this hotel in the past. Extra thanks this trip as we got rained out an day early camping and the front desk staff checked around and found us a room early and accommodated our dog.
Very much appreciated!

Date of stay: August 2020
Trip type: Travelled with family
Thank janetpP1615UF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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