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piggieswife
Vancouver, Canada

Suitable stay

4.0 of 5 bubblesReviewed Apr 3, 2024
We stayed in the back of the hotel which was very quiet. The room was quite large, large enough to have had a king sized bed. We found the room a bit dark. Another brighter lamp on the writing desk would have been better. There is a cold breakfast of cereals, bread products, yoghurt, fruit, juice and coffee and a waffle maker. However , the waffle maker needed some Pam spray as everything stuck. A favourable addition to the breakfast bar would be some scrambled eggs, bacon or sausage in a warming tray.
Date of stay: February 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviews (181)
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Reviewed March 5, 2024

Hotel was close to all anemetites, easy access to the highway. It.had a continental breakfast. Free wifi for customers. Hotel was close to the course I was taking. From desk staff we're helpful and friendly.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank shooter12bs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 22, 2024

We stayed hear for a hockey tournament last weekend. There were others families from our team that also stayed here as well. Another team had very late parties in the hallway. The staff did nothing to stop it.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank nathanhennigar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar, responded to this reviewResponded January 25, 2024

Hello Nathan

Although our staff are trained in conflict resolution, dealing with large
groups of individuals can be intimidating. Our shift supervisors were aware
of the elementary school team, but they were not informed of the extent of
the gathering on our property. We assure you that situations like this will
not be allowed to recur, and we apologize for any inconvenience caused by this situation.

I hope that if you are in the area again, you will consider our property.
We appreciate feedback and strive to improve our guest experiences.


Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 9, 2024 via mobile

I stayed 3 nights over Christmas; room 125 main floor at the back of the building.
My room was clean, there was a decent assortment of foods available for breakfast, the staff was friendly and helpful. I don't recall the person's name at the front desk but whenever I needed anything, he was quick to get it for me.
My only real complaint was that the floors in my room were freezing. I saw someone in another review mention the size of the shower...it is pretty tiny.
If I return to Castlegar I would stay here again but I would bring slippers.

Date of stay: December 2023
Trip type: Travelled solo
Thank bonir571
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 9, 2023

The rooms and hotel need a serious thorough cleaning and renovations done as it is far overdue. Especially for the price they ask to stay here. There is no elevator and the stairs creak very bad either going up or down and I don't know why they don't do something about it.

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank budmac1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tauna Butler, Owner at SureStay Hotel by Best Western Castlegar, responded to this reviewResponded December 12, 2023

Dear Budmac1,

Thank you for providing your valuable feedback. We greatly appreciate it as it helps us in improving our property and delivering better services to our future guests.

We apologize for any inconvenience you faced due to the cleaning standards of the rooms and public spaces. We consider cleanliness as a top priority and we do not accept anything less than our highest standarders. We assure you that we will take the necessary corrective measures to ensure this does not happen again.

We are happy to inform you that we are the most recently renovated property in the area, and our renovation project was completed in the first quarter of 2019.

We understand your concerns regarding the creaking stairs and the absence of an elevator. Our property is quite old, and unfortunately, the structure cannot support the installation of an elevator. Also, it limits our options in terms of fixing the creaking stairs caused by walking. We apologize for any inconvenience caused due to these issues.

We hope that you understand our limitations and will consider our property the next time you visit our area.

Thank you for your understanding.

Best Regards,

Hayden Butler

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Reviewed December 5, 2023

Very bouncy mattress yiu roll over and your partner is disrupted. Room was not done 2 days of our 4. Breakfast does the job. Shower in our room was very narrow, if you are a larger person don't get a room with just a shower.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Lynn W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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