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Sandra B

Austin was awesome!

5.0 of 5 bubblesReviewed Jun 28, 2024
My daughter and I had to travel from Port Hardy to Victoria or medical and Austin at the front desk worked his magic and helped us when we were held up in Campbell River. Highly recommend this Hotel as their customer service speaks volumns

Thanks Austin!!
Date of stay: June 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed June 13, 2024

Unfortunately the cleaning staff are not honest in their work duties. I had forgotten an expensive item in plain site in my room upon checkout and the cleaning staff neglected to turn it in. The front desk did not offer any resolution and just brushed the situation off.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank normandmartin01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 10, 2024

The room was acceptable, but cost almost twice as much as it did in the off season. Beautiful view as it is across the street from the ocean. The rooms do not have microwaves, the continental breakfast was not available, and the motel is some distance from the nearest available breakfast location.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lgordonbc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 13, 2024

In general, I am satisfied with this hotel. Good service with a welcome, very good, so -called. The weak points of this establishment. It's been a long time since the whirlwind and the sauna are broken. It is very disappointing because it is always mentioned that it is a service included on the Bookings website and in front of the hotel! The bedroom floor is a room. No nettanating maintenance is done during the stay except to empty the trash cans, redo the bed and the change of towels. And I noticed a lack of hygiene on the side of the staff in lunch. The staff were preparing frozen products without washing their hands, touching everything and returning to the preparation of food products again without washing hands or did not use disposable gans. To offer muffins to children, by directly touching the muffin with these hands after having touched everything that the public touched to use lunch.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank etremb156414
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 8, 2024

I love the old school decor, stuck in time but in a good way. Nostalgic feeling. Also well kept unit. Very nice view to wake up to.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank akhan854232
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 22, 2024

Room walls, TV, banister filthy. Kettle still had water in it from last tenants (took it out of cupboard), lots of updates need to be made, carpets, bathroom still out the 80’s, couch felt like I was sitting on springs and smelled musty.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank arieshenry1968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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