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Executive Suites Hotel & Conference Centre, Metro Vancouver
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All reviews front desk jacuzzi tub cactus club sitting area nice stay excellent customer service tim hortons convenient location skytrain station ramy vancouver microwave brentwood downtown mall
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Reviewed October 5, 2021
Nice Hotel

We needed to stay in Brentwood, so this was perfectly situated. Nice hotel, very clean rooms, and parking on-site. The reception staff were really friendly and helpful. I would definitely stay here again.

Date of stay: September 2021
    • Sleep Quality
    • Cleanliness
    • Service
Ask Kelly S about Executive Suites Hotel & Conference Centre, Metro Vancouver
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Parijat Gupta, Marketing at Executive Suites Hotel & Conference Centre, Metro Vancouver, responded to this reviewResponded October 20, 2021


Dear Guest,

Thank you for sharing feedback of your stay on TripAdvisor.

We are delighted to know that you had a pleasant stay and an enriching experience with us. I am pleased to know that you liked the room and that our service exceeded your expectations. Your generous compliments have been shared with entire team and we thank you immensely for recommending our hotel.

It is positive feedback from valued guests such as yourself which encourages us towards enhancing our efforts to provide the best in hospitality and service.

It was a pleasure having you with us and we hope to welcome you back soon.

Warm Regards,
Parijat Gupta
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 24, 2021
Decent.

Not too bad of a hotel, it was nice and quiet, and very close to the sky train station, but it was very pricy for a dated room with a bed that gave me a backache. The jacuzzi tub had a broken hand grab, making it more difficult to get in and out of. The staff were all very good and friendly. I would stay again, though.

Date of stay: September 2021
    • Sleep Quality
    • Cleanliness
    • Service
Ask Ineedacoffeenow about Executive Suites Hotel & Conference Centre, Metro Vancouver
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Parijat Gupta, Marketing at Executive Suites Hotel & Conference Centre, Metro Vancouver, responded to this reviewResponded September 29, 2021

Dear Guest,

Many thanks for choosing to stay at Executive Suites Burnaby and for taking the time to review your experience at the hotel and thank you for choosing to stay with us. I sincerely apologize for your unpleasant experience with regards to the Jacuzzi Tub; we have taken note of your feedback; however, it would be great if you call us instantly so we can help resolve the issue as soon as possible. We hope your travel plans bring you back so we can serve you again at your next stay. We look forward to welcoming you back soon.

Kind Regards,
Parijat Gupta
Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 19, 2021
Great stay

Great deal...breakfast is included and is great value....the jacuzzi int the room was nice....restaurant is very goodand reasonably price...staff are attentive and polite....will be back ...didn't use the pool next time for sure

Date of stay: September 2021
Trip type: Travelled as a couple
Ask lindsaymL7343OM about Executive Suites Hotel & Conference Centre, Metro Vancouver
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Parijat Gupta, Marketing at Executive Suites Hotel & Conference Centre, Metro Vancouver, responded to this reviewResponded September 29, 2021

Dear Guest,


It was an absolute pleasure having you stay at Executive Suites Burnaby during your recent visit, we cannot thank you enough for taking time to share your feedback. Your time and praise are overwhelming and precious to us.

We are delighted to read your fantastic review and sincerely thank you for your kind words of praise on our product and facilities. It is our constant Endeavour to ensure we exceed the expectations that our guests have from us.

We look forward to welcoming you back in the future.

Kind Regards,
Parijat Gupta
Marketing Manager

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Reviewed August 26, 2021 via mobile
Staff do not wear masks

Location is convenient. There are restaurants, groceries, pharmacies, mall, bus stops, and metro stations within walking distance. The hotel has a restaurant with a good deal on happy hour. The rooms appear clean enough.

We stayed in a two queen bed room which had a balcony with two chairs. That is handy. The bed was a little too soft. Rooms do not have central air but an air conditioner unit. Our bed was right next to the air conditioner. It was uncomfortable to sleep with the air blowing right at you and the noise from the air conditioner.

The elevator only fits four people with their luggage. There is only one elevator for guests. It is small. I felt uncomfortable when other guests not wearing masks would get on the elevator with us. The front desk and a lot of the staff were not wearing masks either. At least the restaurant servers were wearing mouth shields. ‍♂️

Date of stay: August 2021
Trip type: Travelled with family
Ask Boogalie about Executive Suites Hotel & Conference Centre, Metro Vancouver
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Parijat Gupta, Marketing at Executive Suites Hotel & Conference Centre, Metro Vancouver, responded to this reviewResponded September 1, 2021

Dear Guest,

Thank you for choosing to stay with us and taking time to review Executive Hotel Burnaby on trip advisor. We are pleased to receive your comments and a detailed feedback about your overall experience. Yes, the hotel is situated at very prominent location making is very convenient for guests to access retail stores as well as connectivity across the city through Translink.

I sincerely apologize for your unpleasant experience concerning the communication during check-in procedures. I have taken note of your feedback; however, there is not much we can do about the layout of the rooms and amenities fixture. The elevators are small there fore during covid we recommend only 2 guests at a time. In past month with covid regulations easing out, masks were recommended to staff and guests but not compulsory considering all of the staff is vaccinated; but now province has again made masks mandatory and all our staff is strictly monitored to wear mask and cover face at all times irrespective of weather in public area or not.

We request you to treat this as an aberration to our service standards and hope to welcome you back to Executive Suites in the future.

Kind Regards,
Parijat Gupta
Marketing Manager

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Reviewed August 25, 2021
GREAT LOCATION AND EXCELLENT CUSTOMER SERVICE !!!!

We stayed there for 2 days on our getaway trip and I must say that everything was excellent. The location of the hotel was so convenient for us to explore the destinations we had in our itinerary. Room was so comfortable and clean. The best part was the Aqua restaurant and their patio with amazing food so we didn't have to go anywhere else after a long day exploring outside. Food was great and the ambiance was welcoming with great customer service. I would highly recommend this hotel to others. Thank you for great stay guys!!

Room tip: Book in advance to get better room view.
Date of stay: August 2021
    • Sleep Quality
    • Rooms
    • Service
Ask jenny4real about Executive Suites Hotel & Conference Centre, Metro Vancouver
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Parijat Gupta, Marketing at Executive Suites Hotel & Conference Centre, Metro Vancouver, responded to this reviewResponded September 1, 2021

Dear Guest,

Many thanks for taking the time to review your experience at Executive Hotel Burnaby. We are glad to learn that you enjoyed your stay at the hotel and our associate were able to help you throughout your stay. Acqua is our newly revamped restaurant and we are very delighted to hear that you enjoyed our new menu items and of course the best happy hours in Burnaby.

We look forward to welcoming you back soon.

Kind Regards,
Parijat Gupta
Marketing Manager

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