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“good place to stay”

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Auberge du Mont Orford
Ranked #19 of 38 Magog B&B and Inns
Certificate of Excellence
Ontario, Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“good place to stay”
Reviewed 16 February 2012

We were looking for accomodations near Mont Orford and found deal on this hotel. For $99 we got a condo style apartment with living room, kitchen, bedroom, bathroom, fireplace and balcony. Free internet was a nice addition. I'd say it's amazing deal, I don't think it's possible to find better accomodation for that money.
We met Heidi at the reception and she was very friendly and helpful.
Unit itself is good size and clean. Kitchen appliances are a bit old, but they were working fine.
Dishwasher is not as quiet as new models, so it's better to turn it on just before you are leaving. It washes well though. Overal we have very good experience with the hotel and we would definetely stay there again.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank eseliv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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71 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Montreal, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 August 2011

As a proud Canadian, my husband and I were delighted to bring 5 Australian family members to the Eastern Townships last July. Not having booked any accommodation in advance, we thought wise to stop by the Tourism Bureau near Granby to get some advice and possibly make a booking. The girl there was most helpful but unfortunately put us on to the worst accommodation we have ever experienced! We choose this hotel based on the agent's recommendation and especially for the fact that it had an outdoor spa (jacuzzi). The hotel is located very close to autoroute 10 so is a little noisy at times. The rates are pricy for what you get- a unit with the oldest appliances I have seen since my grandmother's house back in the 80's!
When we went down to reception to ask for the key to the jacuzzi, there was no one there! We saw a phone and a number to call for assistance. The lady that answered (Heidi is her name) mentionned she was busy doing some washing (!!!) and rudely said that she would be down in a minute with the key. When we asked for extra towels (we only had one each in our room), Heidi responded that the hotel did not give out extra towels for the spa and that we would need to use the ones from our room! When we got to the jacuzzi, the water was cold! We abandoned the the idea of using the jacuzzi and returned to reception to complain. Heidi's response was to blame the cold water on previous patrons and did nothing to rectify the situation (didn't even come down to see!). The cherry on the top was when one person in our party opened up the sofa bed (this was her bed for the night), and saw a huge brown stain on BOTH the mattress and the mattress protector! Again, we called Heidi who said she was in the bathtub (what???) and would HAVE to get out, get dressed and come and see. What the heck is wrong with this person?
The next day we complained to the owner who apologized for her staff (and said she had warned her that if she had one more complaint she would lose her job) and mentionned that out of 5 comments on Trip Advisor 4 were good. And that's good enough in your books because....? This being said, she did nothing to refund us even a portion of our stay! Three words for travelers: AVOID THIS PLACE!

Room Tip: Terrible in every possible way!
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank hardtoplease101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
166 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 25 July 2011

Auberge du Mont Orford is located at the base of ...well, Mont Orford - a popular ski destination in the Eastern Townships of Quebec. That's why I refer to it as an "off season deal" for summertime travellers. The hotel seems ideal for skiiers, and its comfortable condominium-style units are set up accordingly. Lots of ski storage, a cozy fireplace, and a functional kitchen are all included in the cost. It's pretty clear that this place was originally intended to cater to wintertime guests. It is located near to the skiing, but not right in the town of Magog, where summertime visitors congregate to visit the tourist-y shops or the waterfront along Lake Magog. Maybe that explains the fact that we could book a suite at Auberge du Mont Orford for less than $100.00 per night, only a couple of days before the Canada Day (July 1) weekend. We visited with our boisterous three-year-old son, and were very pleased. The staff was friendly and helpful both when I booked the accomodations and when we checked in. The rooms were well appointed and comfortable, and the kitchen was well stocked with cooking equipment - you really could make a meal there. We didn't avail of the hot tub, which is located in a separate building on the hotel grounds, but our little boy made good use of the children's play structure. There is a restaurant within the hotel but it is apparently under separate management. It was, however, a nice place to eat, with good food, sizeable portions and friendly service at a fair price. You can bring your own wine, and as far as we could tell no "corkage fee" is charged. All in all, an unpresumptuous, friendly and comfortable place to stay at a very reasonable price - especially in the summer!

Room Tip: All suites are the same, but ask for a room on the back, facing the mountain.
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WJP89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 March 2011

We recently travelled to Eastern Townships for our 4th ski trip . The price and location combined with the most amazing staff made this condo number one in the area. Heidi and Sylvie go out of their way to make your stay perfect. they were so helpful .the unit is a home away from home. Free internet and the separate bedroom was perfect. The kitchen had everything needed. the unit was spacious and the view from our window was beautiful. It was quiet and super clean. the furnishings were lovely from bedding to furniture and artwork. So happy we decided to choose this Auberge. Keep up the awesome work Heidi and Sylvie!!

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Minnie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2010

Our family 1/2 from Toronto area and 1/2 from Montreal visited the Eastern Townships in July to visit another relative and to have a little vacation together. We were very impressed with the rooms at Auberge Mont Orford! We had 4 rooms and everyone was surprised at how functional they were. A private bedroom with A/C unit, a small full kitchen, including stove, microwave, diswasher, fridge and coffee maker! There were dishes and pans, very nice to have your breakfast in the morning. The balcony was great, my husband and I were in the back of the building and sat outside with our coffees, it was nice and quiet. There is a hot tub in a cedar house, a games room/tv room and small gym. The only complaint we had was there was no swimming pool and not much to do for those that decided to stay at the hotel and not join the golfers or the spa goers! The restaurant that is a separate business attached to the hotel is convenient but only opens at 5 PM so there is no food available at the hotel until them. Oh... one more thing, the mattresses were so comfortable and I usually am the one complaining about the mattresses! The price is also fantastic at $89.00 per night!!

  • Stayed July 2010, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank CasinoQueen6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
1 review
Reviewed 18 March 2010

Terrible customer service, by far the worst I have ever seen in all my travels

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank tomatefrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
128 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 22 February 2010

We went for skiing at Mt. Orford-the Mt. was less than 5 min drive- Rooms were suites, with living room/couch/chair, fireplace and flat screen TV-full kitchen including coffee/creamers they supplied each day, dishwasher, range, full size refrig, dishes, etc. There is a separate bedroom with a queen bed and large closets, and a full bathroom. There is a small patio-which we didn't use in winter. Heidi at the desk was very friendly and helpful.
We had very good dinners at L'Ancrage located at 1150 Rue Principale Ouest located in the Etoile Hotel on the Lac(see view under restaurant); Restaurant La Merise on 2301 112 RTE CANTON; and Cavallini Il Ristorante , 101 Rue Du Moulin (see review under restaurant)

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelgogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Auberge du Mont Orford

Property: Auberge du Mont Orford
Address: 3159 Route 112 Ouest, Magog, Quebec J1X 0J6, Canada
Region: Canada > Quebec > Magog
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #19 of 38 B&Bs / Inns in Magog
Price Range (Based on Average Rates): $
Hotel Class:3 star — Auberge du Mont Orford 3*
Number of rooms: 22
Official Description (provided by the hotel):
Located in the heart of Mont Orford Provincial Park, in close proximity to the bustling life of the enchanting Magog-Orford region, the Auberge du Mont Orford offers a welcoming stay where the comfort of its suites and the warmth of its staff will make you feel right at home. You will also find at the Auberge du Mont Orford an adjoining restaurant, a massage and body relaxation salon, a workout room, outdoor Jacuzzi. ... more   less 
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Also Known As:
Auberge Du Mont Orford Hotel Magog
Auberge Du Mont Orford Magog, Quebec

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