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All reviews hot tub bonaventure island lobster great view the hotel's restaurant parking spot bed was comfortable vacation destination ocean waves classic room beautiful scenery rain shower the air conditioning unit beautiful hotel second floor nice room a great place to stay
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Reviewed February 17, 2018

My girlfriend and I spent 2 nights at the Riotel Perce. This is a beautiful hotel with a great location on the highway to Gaspe.

The best part of the hotel is the amazing view that some of the rooms have of the famous Perce rock. We stayed in the room on the second floor with an incredible view of the rock and the Gulf of St. Lawrence. Unfortunately it was too cold to enjoy but it would have been great to sit on the balcony and take in the beautiful scenery! Thankfully the room was comfortable enough for that.

As for the room, it was huge and a great size for two people. Our room had two comfortable double beds, a small sitting area, and a desk. The bathroom was clean, spacious, and well equipped.

We didn't spend much time in the room but overall I found it to be comfortable and cozy. The View was amazing and I loved leaving the curtains open just to admire the view!

The wifi worked great and parking was easily accessible.

At the hotel there are a ton of amenities like a restaurant, hot tub, fire pit, and access to a large Beach. The location of the hotel is great with tons of small restaurants, shops, and a grocery store nearby.

I definitely recommend staying at the Riotel Perce if you're planning a trip to Gaspe and looking for somewhere to stay nearby. It's especially a great place to stay for whale watching and if the Perce Rock is the highlight of your trip.

Room Tip: Ask for a room with a clear view of the rock
  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Stefan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneviève M, Responsable des relations publiques at Riotel Perce, responded to this reviewResponded February 19, 2018

Thank you so much for taking a moment to review our hotel on Trip Advisor. As we already told you on Google, we are truly happy to read that you fully enjoyed your stay at our establishment. It really please us to read all these good words! We are glad to know that your room has fully met your expectations and that you enjoyed the magnificent view over the St. Lawrence River! It also please us to see that you appreciated all the amenities available on site! Once again, thank you for your good words. We truly hope to welcome you again soon! Sincere greetings, Mélissa B.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 16, 2017

All was perfect, even the price. Percè is a little town but the rock, the sea and the excursion to Bonaventura island are perfect for a short stay.

Riotel Percè is perfect for comfortable rooms, restaurant with excellent view and very varied breakfast.
Good trip.

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ester T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneviève M, Public Relations Manager at Riotel Perce, responded to this reviewResponded October 18, 2017

Thank you so much for this great review of our hotel. We are glad that you enjoyed your stay and we hope to see you back again soon! Best regards, Marion T.

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Reviewed October 8, 2017

Amazing. Checkin was fabulous and quick with friendly advice.we arrived at our room and were blown away by its location and the view from the big windows inside. It was perfect. Room was big and huge and the beds were the softest and most comfortable ever. The bathroom and room was clean, towels fluffy, shower amazing, and very quiet. However, again the view was incredible. Close to everything you need, there is a supermarket and restaurants nearby and you don't need to use your car at all. Highly recommend this hotel. There is a restaurant and breakfast at a cost but we didn't use it. Great wifi.

Room Tip: Ask for a room overlooking the water
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank frizzy63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneviève M, Public Relations Manager at Riotel Perce, responded to this reviewResponded October 10, 2017

First, we would like to thank you very much for taking the time to leave us this wonderful review. It is really nice to know that you fully enjoyed your stay. We hope to welcome you again soon! Best regards, Marie-Pier R.D.

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Reviewed October 2, 2017

The Riotel Perce is an absolutely beautiful location with spectacular views of Perce Rock. Access to the main building and to the dining room is fine. However, we reserved a "wheelchair accessible" room and confirmed this reservation a few days before we arrived. We were sent to a room that required us to go up a ramp that had a significant ledge at the bottom that made it impossible to get an occupied wheelchair onto the ramp. After wrestling with this obstacle, we. made our way to the room, only to discover a 6 inch step leading into the room. Back to reception and sent to another room which had the same 6 inch step. Finally a third room was equipped with a makeshift wooden ramp that enabled us to get into the room, a struggle every time.. The room itself was not adapted in any way for a wheelchair and the wheelchair wouldn't fit into the bathroom. No grab bars, no wheel-in shower, nothing. I expressed my concerns in an evaluation and received a message that the manager would like to discuss my concerns. I provided my cell phone number but was never contacted. Terrible customer service!

Room Tip: Don't go there if you use a wheelchair
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Hilary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneviève M, Public Relations Manager at Riotel Perce, responded to this reviewResponded October 3, 2017

First, we would like to apologize for all the inconvenience you have met during your stay. Let us assure you that the kind of service you describe is not the one we used to offer. It is disappointing for us to know that our employees did not make an appropriate follow-up concerning the rooms we assigned you. We are sorry to read that they did not answer your needs and questions. Again, we are more than sorry for the inconveniences. We would like for you to express your concerns about your experience to avoid similar situations. Our General Manager tried to reach you with the informations she got without an answer, maybe we do not have the good ones. We invite you to contact Andréanne Heppell, General Manager, at aheppell@riotel.com or by phone at 1 800-463-4212. On a more positive note, we are happy to read that you could enjoy the beautiful view on the rock and location. In the hope to receive some news from you, Marie-Pier R.D.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 1, 2017

This hotel has a great view of Perce rock and its pretty much all it has to offer. The rooms are old, small and poorly maintained. Service is bad and probably the worst i've had in the 75+ hotels stays I did so far in 2017 from extremely slow housekeeping to useless staff at reception to slow service in the dining room.

Ultimately, it comes down to whether the view make up for all that and in my case it doesn't and next time i am in Percé, I will choose another place to stay.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Service
Thank n8fire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneviève M, Public Relations Manager at Riotel Perce, responded to this reviewResponded October 3, 2017

We are truly sorry to read that you did fully appreciate your visit at our hotel. We would like to assure you that this is not the kind of experience we would like to provide to our customers and that we are really disappointed to see that the service you received was not up to our standards. As we truly have our customer satisfaction to heart, we would really like to discuss with you the circumstances surrounding your visit. With that being said, it would be really appreciated if you could take a few minutes to contact Andréanne Heppell, General manager, at aheppell@riotel.com. We hope to read from you soon, best regards. Mélissa B.

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