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All reviews no elevator downtown orillia choice hotels cookie cutter vintage hotel overflow parking three floors rooms are modern loved this hotel keurig coffee maker water front hot items small hotel main floor within walking distance stay there again short drive
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Reviewed January 23, 2018

Excellent service from reservation to check out. Staff was friendly and went out of their way to be of service. Room was very modern and comfortable. There are no elevators, but this was not an issue for us. They do have rooms on the main floor. The location is idea for visitors going to the Casino or just wanting to enjoy what Orillia has to offer and it is located by the waterfront and the downtown shopping area, making it very walkable. Definitely would stay there again.

Room tip: Main floor rooms for persons with disabilties as the hotel does not have an elevator.
Date of stay: December 2017
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank 870ilona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Front Office Manager at The Champlain Waterfront Hotel, an Ascend Hotel Collection, responded to this reviewResponded January 24, 2018

Thank you for taking the time to give us feedback on your recent stay at the Champlain Waterfront Hotel.

I am glad you enjoyed your stay. Being conveniently located in the downtown core is great for guest doing some local shopping. We also provide a Shuttle to the Casino on concert nights. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.




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Reviewed January 6, 2018 via mobile

We stayed here for 9 nights with our family. The hotel staff were wonderful. We loved loved the breakfast spread set out each morning complete with egf & cheese wraps, bacon & egf sandwiches, fruit cocktail, oatmeal and pastries. The coffee was excellent (big plus) as we are addicted to good coffee :)
The wifi connection was excellent and the workstations in each room were well used as we are self-employed and needed to keep a pulse on work emails. We booked three different rooms two standard rooms on the main level and one suite on the second. All 3 rooms were well laid out and the room decor is fresh and modern. Love the custom wall accents! This beautiful hotel has been restored to it's former glory. Stay here if you are tired of generic cookie cutter hotels. The staff here are warm and personal, the architecture is stunning and unique and you will find yourself in the heart of Orillia's historic downtown district.

Date of stay: January 2018
Trip type: Travelled with family
Thank Chai262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Front Office Manager at The Champlain Waterfront Hotel, an Ascend Hotel Collection, responded to this reviewResponded January 7, 2018

Thank you for your five star rating regarding your recent stay at our hotel.

We are pleased you enjoyed your stay from the breakfast to the comfort of your hotel rooms.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

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Reviewed January 4, 2018

Our son was hospitalized in the Pediatric Hospital in Orillia. We arrived with nothing but the clothes on our backs. The staff and owner of The Champlian hotel were generous and kind and made sure we were taken care of. Every effort was made to insure were were comfortable and that we had what we needed. Special extras were offered and it held us together during one of the most difficult times in our lives. I am in the hospitality business and I have been inspired to do better. Please stay here if you have anyone in hospital and you are from out of town. It is a short drive down the street and you will have a family here to receive you when you are about to fall apart at the end of the day. This is real hospitality offered by warm and caring people. I should also mention the hotel has beautiful character and is in the heart of everything you could possibly need. Shoppers Drugmart, Metro, countless restaurants and LCBO are steps away. Also located at the foot of the historic downtown with too many cute local shops and cafes to count.

Room tip: We had side by side rooms just off the breezeway of the front lobby. Very private as they are the only 2 rooms on that level!
Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Front Office Manager at The Champlain Waterfront Hotel, an Ascend Hotel Collection, responded to this reviewResponded January 5, 2018

Many Thanks to your Five Star review. We are thrilled that you enjoyed a pleasant experience throughout your stay during your difficult time. We are also so please to hear that Oscar is responding to treatment and doing better.

We are conveniently located for many shopping experiences.

We'll be here when you're ready to come back. Visit anytime.



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Reviewed December 8, 2017

We stayed at the Champlain Waterfront Hotel in December. When searching for a hotel, we were looking for something very close to Casino Rama for the night we were attending a concert. This hotel is about 10 - 15 minutes away on the west side of Orillia not far from Highway 11 but in the downtown core. It is very reasonably priced and very recently updated. Although the rooms were a little small, it was perfect for a one to two night stay.

The rooms have been very well updated. We really were impressed with the updated bathrooms. The rooms have free internet and a Keurig coffee maker. Beds were very comfortable and there is a complimentary breakfast.

There is a liquor store right across the street, a restaurant - Fionn's right there as well and is within walking distance to the lake or old downtown Orillia. Lovely hotel, professional staff and would definitely recommend.

The only downside is that there is no elevator but the walk up the stairs wasn't arduous. I don't believe that it is wheelchair accessible.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Terri A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Front Office Manager at The Champlain Waterfront Hotel, an Ascend Hotel Collection, responded to this reviewResponded December 10, 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are please you enjoyed your stay. We do have accessible entry as well as an accessible room on the ground floor.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

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Reviewed December 6, 2017

Great place... Front desk was super friendly, other staff as well. Rooms were well appointed and recently renovated. Price was great value for the quality we received. Highly recommend you stay here, we will be back!

Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank matthewadison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra M, Front Office Manager at The Champlain Waterfront Hotel, an Ascend Hotel Collection, responded to this reviewResponded December 7, 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are please you enjoyed your stay

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely
Sandra

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