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Reviewed November 3, 2020 via mobile

When we first got there, they wouldn't except my visa so I had to give a refundable deposit of $250.00. That's crazy. We are local. It was disappointing the moment we got into the first hotel room it's a suite. The bed wasn't made and the dirty sheets were placed on the chair. Then we wanted to use the jacuzzi the Jets didn't work. So they gave us a new room great right? No. The second room the fireplace didn't work and it was dirty. I'm very annoyed. Finally a third room. It had mold in the shower. It was dirty. We just put up with it. Until morning then at 930 we were out of there to go home and shower. We're not picky people but seriously. I will not recommended this hotel to anyone!. They could have done more.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank V2479MGjens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 1, 2020

We recently enjoyed a 3-night stay at the Stone Gate Inn in Orillia. Our room had an incredibly comfortable king-size bed and was very quiet; we did not hear noise from any of the other suites. The WiFi signal was extremely stable and strong. Our room was fairly clean, except for a couple of spots of undetermined substance sticking to the inside of the suite door. It came in handy having the little kitchenette in our room, complete with fridge, microwave, toaster, coffee maker and sink. There was ample vehicle parking at the hotel. Staff are very good here and quite responsive to their guests.

One of the best things we encountered during our stay was the Stone Gate’s approach to serving breakfast even though their dining room was closed due to COVID restrictions. Upon check-in we were provided a detailed sheet listing much of the hotel’s breakfast menu. The evening prior to next day’s breakfast we would check off the desired items on the sheet, indicating a preferred callback time for the next morning, then call our menu choices down to Reception. The next morning, Reception would call at the appointed time to let us know our breakfast was ready, and we would then go to the Reception area and pick it up, returning to the room to eat. It was a great system!

The pool and gym were closed due to the current COVID measures, so I can’t comment on those amenities. We were generally pleased with our room except for the fact the smoke detector/alarm sensor was located directly outside the bathroom door – when one of us took a shower, the deafening alarm would come screaming on and it took quite an effort to get it to stop. Even if we showered with the bathroom door closed and the exhaust fan on, the alarm was still triggered when the bathroom door was opened. Could this sensor not be located elsewhere?!

Overall I found the hotel a little dated and tired in places; the pictures on the web site were deceiving. Also, if you don’t drive, the hotel is not exactly located ideally in Orillia, in terms of being close to any restaurants. There was, however, a Foodland next door and a variety store across the street.

Date of stay: September 2020
    • Value
    • Location
    • Service
Thank CanuckTraveller07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 8, 2020

The room decorating is a little tired and old fashioned, however the room was clean and beds comfortable. Pillows could be of better quality as they were quite lumpy.
Unfortunately, the large window didn't open, but AC was good.
The room had a small fridge, sink, microwave, and kitchen area. Ice machine was on the first floor.

Room tip: Our room was facing the school bus lot and was very quiet when we were staying there for the weekend.
Date of stay: June 2020
    • Value
    • Sleep Quality
    • Service
2  Thank Lauriee274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 12, 2020

Simply an amazing place to stay in Orillia. Convenient location just off the highway and easy access to the Casino Rama for the show.

The staff were very friendly, and the check in/out were quick and professional. The hotel is elegant and when you get to your room you will be blown away. The room was spacious and the king size bed was perfect. I have not slept that well in a long time.

I know where we will be staying whenever we are in Orillia.

And the Golden Wok and Pizzaville were close by for dinner and the late night snack. Try them both.

Date of stay: January 2020
Trip type: Travelled as a couple
1  Thank Culture255773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaurieR1173, Manager at Stone Gate Inn, responded to this reviewResponded January 22, 2020

Hello Culture255773,

Thank you so much for taking the time to write your review. We are so pleased to hear that you had such a great sleep with us. We look forward to your next stay with us!

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Reviewed December 17, 2019 via mobile

We stayed at the Stone Gate Inn this past weekend and couldn't be happier with our choice.

Our room was spotless, the breakfast was great and the staff were wonderful to us.

Thanks to the staff for accommodating our early check in request enroute...after a very long, snowy drive if was very much appreciated.

Highly recommend staying at the Stone Gate when visiting Orillia!

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank ag656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaurieR1173, Manager at Stone Gate Inn, responded to this reviewResponded January 9, 2020

Hello,

Thank you for your review! I will pass along all your kind words to the staff. We are so pleased to hear that we could help you out after a long drive as well. We look forward to your next stay.
Best Regards,
Laurie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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