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Trek03440990679

Very Disappointed this time round.

2.0 of 5 bubblesReviewed Sep 24, 2023
We've stayed here over 10 times, like this time, it was for our 10th anniversary..and I must say, this is the worst time we had. No remote for TV, and when I asked about it, desk said they would send one up, but didn't. No room cleaning either, so 2 days we had dirty towels..and garbage and recycling full! Unacceptable! We were going to stay another night, but with this service decided not to... Desk person was not friendly in anyway when we checked out as well, no, thank you, or hope you enjoyed the stay. Poor customer service on check out. The only positive was the restaurant..good service and great food.
Date of stay: September 2023
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Reviewed July 22, 2023

We had a wonderful stay here. The room was clean and modern. The bed was super comfy, the sheets were clean and crisp, I love that. The breakfast we had in the hotel was delicious and plentiful priced right.

Room tip: Reserving was easy and affordable, service was helpful and pleasant. Thanks for accomations
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Trevor N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 28, 2022

No room service or cleaning because of the holidays (Dec 23-25). Extra towels and supplies were available upon request. Staff were friendly and courteous. The premises could use updating. The facility is looking run down. They had tables (pool and ping-pong) but they were out of service, no equipment. Gym, pool and hot tub were ok. The location is practical because of family nearby and activities in the area.

Room tip: Pool and hot tub were not crowded. Disappointed that tables (pool & ping-pong) were out of service, not equipped. Gym was quiet- holidays.
Date of stay: December 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank helenef805
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 22, 2022 via mobile

The only thing that was good was the shower. It had lots of pressure and lots of hot water. The bed was rock hard, the room smelled ( an old funky smell), the walls were a drab nicotine color and all marked up. The furniture was old and chipped, there was no usb plugs, outlets were hard to access ( needs major electrical upgrade!) , not sound proof at all. The entire place just had a dirty vibe to it. I would never stay here again! The front outside entrance was so pretty and inviting…… what a let down!!!

Room tip: Move on to tyne next hotel!
Date of stay: October 2022
Trip type: Travelled on business
Thank liveliferight1255
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 13, 2022

First impressions mean a great deal. For instance, once you have gone through the check in process, you find the rooms are clean, the bed is really comfortable, and for the most part you have a nice room. BUT. Approaching the front door, all you hear is very loud local radio broadcasts streaming through the speaker. Why would you want that going in the front door for the very first time? Then you check in and find your room is up a flight of stairs. NO ELEVATOR! Seriously? Dragging luggage up a flight of stairs at age 75 is not what we had in mind. So, you drop off the luggage, and guess what? You step out the door, and lo and behold, two women are trying to drag their bags upstairs, and one of them is handicapped. So, I helped them, but where was the thought process in designing this hotel? As I mentioned, the rooms were clean, the bed was comfy, and for the most part, very nice. It's the other stuff that detract from good ratings. And, by the way, the noise levels between rooms, and between the room and the hallway is not great. We have stayed in much better, and some not so nice. An average rating.

Room tip: First floor if you don't want to drag bags up a flight of stairs
Date of stay: August 2022
    • Location
    • Cleanliness
    • Service
1  Thank FJDriver
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 5, 2022

From reception on arrival and until leaving we enjoyed our stay.

The restaurant staff are AMAZING. It was a pleasure to have breakfast there in the mornings. Their sunny disposition started our day off on the right footing.

We had seven for supper in the restaurant and our hostess was entertaining, fun and so efficient.

However, the only "issue" was with the manager Christine. Unbelievable that she refused to permit a complimentary piece of cake for our Mom. We travelled from Ontario to NB for Mothers Day (a few days early) and had asked if Moms dessert could be complimentary. Christine advised there is a Mothers day buffet and when we explained that we have 7 people booked for supper at their restaurant to celebrate Mothers day as we had to leave NB in the morning. Christine refused the complimentary piece of cake. Atlantic Host only give complimentary cake if its a birthday.

Given the circumstances I believe hotel management should be a bit more enlightened to the adverse affect this could have in the future. A very short sighted attitude. I can assure Christine, we will spend our over $300 supper bill somewhere else that appreciates the business for a $2 "free" piece of cake! \

Other than the "cake" incident the staff surely made our trip enjoyable.

Room tip: Loved the fact that you could park outside the patio door on the main floor. Easy to load and unload luggage
Date of stay: May 2022
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Linda C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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