Happy staff, always in a great mood and so friendly. Covid-19 protocols are followed no need to worry about that. Each time I come and stay always get a warm welcoming. Always nice to see Catherine, she's and the staff are amazing.
106
24
12
12
10
esplourde02
Probable won’t return
Reviewed Mar 15, 2021
The food and staff were great but we probably won’t be returning to the hotel. There was a dirty sock on the floor, the light next to the bed was broken, only one side table, 2 small pillows, the how water took a couple minutes to start, there is a huge window overlooking the hall and the blinds don’t offer the feeling of privacy and the noise was horrible!! There was a group of about 30 people having their get together in the hallway and we could understand everything they were saying. They were loud and not really respectful for doing this but the room didn’t block the sound either.
We did ask for more pillows but didn’t bother with the rest since we were only staying one night.
If we were to go again, we would ask to be in the other building that’s not attached to the restaurant.
It was a group that were there to go in the trails with their snowmobile so maybe they should put bigger groups together and the other people further away.
Date of stay: March 2021We did ask for more pillows but didn’t bother with the rest since we were only staying one night.
If we were to go again, we would ask to be in the other building that’s not attached to the restaurant.
It was a group that were there to go in the trails with their snowmobile so maybe they should put bigger groups together and the other people further away.
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Best Western
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dannys Hotel Suite Events Center, Owner at Dannys Suites, SureStay Collection By Best Western, responded to this review
Responded Mar 19, 2021
Dear Stephanie Plourde,
Thank you for your comments on your recent stay at Danny's. It is from such comments that we can identify the shortcomings in our services. We apologize that we were not able to meet your expectations during your stay with us. We had our maintenance employee check the lamp in your room (138) as you stated that it was broken, after he completed his inspection and test he found it was in proper working order. Perhaps if you had elaborated as to what you meant by broken it would allow us to identify the problem that you encountered. We apologize that you found a dirty sock in the room and it appears that there was a lack of attention from our housekeeping staff. All vacant rooms are to be inspected each day to ensure the cleanliness of the rooms in all aspects before our guests occupies it. We have spoken to our housekeeping employees to ensure that they inspect each vacant room every morning while on shift.
The hot water tank is located in our laundry room and it can take a few minutes for the hot water to arrive at the tap in your room. Due to COVID-19 our brand has specifically asked us to only have 2 pillows in each guest room and if the guest requires additional we are more than happy to provide them as indicated by you in your situation. We have installed black out blinds in all of our guest rooms when we renovated, and when properly closed they offer full privacy. The renovations were done 3 years ago and we never had any complaints with regards to the blinds not offering privacy, however each person has their own preference and we do respect your comment.
We sincerely apologize for the noise in the hallway outside your room. We do have night security that does inform the guests to keep the noise down. I was advised by the night security that the group was offered a meeting room closer towards the restaurant so as to contain the noise.
Overall, we thank you for your comments and apologize that we did not meet your expectations. We certainly would like you to give us one more opportunity to serve you in the future and we will offer a $50 voucher that can be redeemed in our restaurant for your meals. If you would like to accept this offer, please contact Ashley at 1-800-200-1350 so arrangements can be made accordingly.
Thank you for your comments on your recent stay at Danny's. It is from such comments that we can identify the shortcomings in our services. We apologize that we were not able to meet your expectations during your stay with us. We had our maintenance employee check the lamp in your room (138) as you stated that it was broken, after he completed his inspection and test he found it was in proper working order. Perhaps if you had elaborated as to what you meant by broken it would allow us to identify the problem that you encountered. We apologize that you found a dirty sock in the room and it appears that there was a lack of attention from our housekeeping staff. All vacant rooms are to be inspected each day to ensure the cleanliness of the rooms in all aspects before our guests occupies it. We have spoken to our housekeeping employees to ensure that they inspect each vacant room every morning while on shift.
The hot water tank is located in our laundry room and it can take a few minutes for the hot water to arrive at the tap in your room. Due to COVID-19 our brand has specifically asked us to only have 2 pillows in each guest room and if the guest requires additional we are more than happy to provide them as indicated by you in your situation. We have installed black out blinds in all of our guest rooms when we renovated, and when properly closed they offer full privacy. The renovations were done 3 years ago and we never had any complaints with regards to the blinds not offering privacy, however each person has their own preference and we do respect your comment.
We sincerely apologize for the noise in the hallway outside your room. We do have night security that does inform the guests to keep the noise down. I was advised by the night security that the group was offered a meeting room closer towards the restaurant so as to contain the noise.
Overall, we thank you for your comments and apologize that we did not meet your expectations. We certainly would like you to give us one more opportunity to serve you in the future and we will offer a $50 voucher that can be redeemed in our restaurant for your meals. If you would like to accept this offer, please contact Ashley at 1-800-200-1350 so arrangements can be made accordingly.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Get rewarded with One Key
- BestWestern.com
- ZenHotels.comC$152
- Hotels.com
- Hotels.com
- Expedia.comC$134
- Priceline
- Vio.com
- Hotels.com
- ZenHotels.comC$85
- Expedia.comC$100
Get rewarded with One Key
- Hotels.com
- Wyndham
- Booking.com
- eDreams
Get rewarded with One Key
- Booking.com
- Expedia.comC$175
- Priceline
Get rewarded with One Key
- Booking.com
- Expedia.comC$110
- Algotels
Get rewarded with One Key
- Booking.com
- Expedia.comC$119
- Priceline
- Hotels.com
- Expedia.comC$126
- Priceline
Reviews (164)
Filter reviews
164 results
Traveller rating
Traveller type
Time of year
LanguageAll languages
Traveller rating
106
24
12
12
10
Show reviews that mention
All reviews garden area special shout packed lunch a great stay clean rooms mussels snowmobile trip gowan brae staff was friendly and helpful breakfast was delicious catherine beresford server victoria atv tournament conference
Updating list...
56 - 61 of 164 reviews
Getaway63986323520
Edmundston, Canada
3
Date of stay: March 2021
Review collected in partnership with Best Western
Ask Getaway63986323520 about Dannys Suites, SureStay Collection By Best Western
Thank Getaway63986323520
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dannys Hotel Suite Events Center, Owner at Dannys Suites, SureStay Collection By Best Western, responded to this reviewResponded March 19, 2021
Hello, thank you for your kind review!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
I will be sure to let Catherine know you mentioned her.
Warm regards,
Victoria
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
APALLP
1
Danny's took care of us professionally and the amenities were perfectly suited for our business conference. Recently renovated hotel which was really appealing to our collegues that stayed the night and the boardroom was just top notch.
Date of stay: September 2020
Ask APALLP about Dannys Suites, SureStay Collection By Best Western
Thank APALLP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jon L
1
Very clean hotel, with great sit-down breakfast included in price. The outdoor heated pool is a great way to finish the day when the weather is right in the summer. There are also other ammenities on-site to help relax include shuffle board, basketball ball net, ping pong table, etc. Overall very much exceeded our expectations.
Date of stay: August 2020
Review collected in partnership with Best Western
Ask Jon L about Dannys Suites, SureStay Collection By Best Western
Thank Jon L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
trinity1969
Saint John, Canada
13361
Beautiful room, amazing price. Spotlessly clean, and the restaurant is first class, you will not be disappointed. Bed was decent, not everyone enjoys firm mattresses but i do. Great little amenity setup with microwave, large mini fridge and keurig... comfy sofa. huge tub. Looked like lots to do and see outside, i was not able to take advantage of much due to working, but they have a games room, and the in room air exchanger with remote control was great. Three options for breakfast, wait for hot made to order at 10 am, get a to go box or $6.50 off your dinner... I stay in a LOT of hotels and it has been years since I had this much to like about a place, i plan to go back when I am NOT working. I didn't like the desk chair but meh, can't have everything, it was stylish but not comfortable for working at the desk.
Date of stay: July 2020
Review collected in partnership with Best Western
Ask trinity1969 about Dannys Suites, SureStay Collection By Best Western
Thank trinity1969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
521vickiw
53
via mobile
My husband, toddler and I decided to book last minute for a family trip. We expected just an normal generic stay and we ended up with 2 amazing individuals that made us extremely welcome and very kind to our 2-1/2 yr old. The breakfasts we amazing for being included as one generally expects a continental amd they offer fresh for everyone. Nelcy and Catherine are definitely 2 that will make coming back such a pleasure and easy choice for us :)
Date of stay: July 2020
Ask 521vickiw about Dannys Suites, SureStay Collection By Best Western
Thank 521vickiw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.