Dear Stephanie Plourde,

Thank you for your comments on your recent stay at Danny's. It is from such comments that we can identify the shortcomings in our services. We apologize that we were not able to meet your expectations during your stay with us. We had our maintenance employee check the lamp in your room (138) as you stated that it was broken, after he completed his inspection and test he found it was in proper working order. Perhaps if you had elaborated as to what you meant by broken it would allow us to identify the problem that you encountered. We apologize that you found a dirty sock in the room and it appears that there was a lack of attention from our housekeeping staff. All vacant rooms are to be inspected each day to ensure the cleanliness of the rooms in all aspects before our guests occupies it. We have spoken to our housekeeping employees to ensure that they inspect each vacant room every morning while on shift.

The hot water tank is located in our laundry room and it can take a few minutes for the hot water to arrive at the tap in your room. Due to COVID-19 our brand has specifically asked us to only have 2 pillows in each guest room and if the guest requires additional we are more than happy to provide them as indicated by you in your situation. We have installed black out blinds in all of our guest rooms when we renovated, and when properly closed they offer full privacy. The renovations were done 3 years ago and we never had any complaints with regards to the blinds not offering privacy, however each person has their own preference and we do respect your comment.

We sincerely apologize for the noise in the hallway outside your room. We do have night security that does inform the guests to keep the noise down. I was advised by the night security that the group was offered a meeting room closer towards the restaurant so as to contain the noise.

Overall, we thank you for your comments and apologize that we did not meet your expectations. We certainly would like you to give us one more opportunity to serve you in the future and we will offer a $50 voucher that can be redeemed in our restaurant for your meals. If you would like to accept this offer, please contact Ashley at 1-800-200-1350 so arrangements can be made accordingly.

Hello, thank you for your kind review!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

I will be sure to let Catherine know you mentioned her.

Warm regards,
Victoria