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kat h

A show of excellence and going above and beyond for their guests.

5.0 of 5 bubblesReviewed Feb 5, 2023
The staff definitely went above and beyond for our stay, we lost everything in a house fire and the booking was made for us by the red Cross for 5 nights. Staff did everything in their power to make sure our stay was an excellent one and did everything they could to make sure we were alright.

At check in they made sure to get us extra soap and shampoo as we were covered in soot from the fire and all we had to wear smelled of fire and ash. They said nothing about the fact that walking in I wore nothing but a hospital gown and blanket.

Upon check out even though it was not their job they helped me bring out what few possessions I was able to collect during my stay to the lobby to wait for my taxi.

The front desk clerks and management checked in on us when ever we came out to make sure we were okay and had everything we needed.

Overall it was a great experience despite the circumstances surrounding my very sudden and impromptu stay.
Date of stay: February 2023
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kamini Ghirra, Guest Services / Front Office at Comfort Inn Bathurst, responded to this review
Responded Feb 17, 2023
Thank you so much for taking the time to review your stay and to detail what you enjoyed about your visit, especially as you were going through such a stressful situation. We appreciated the opportunity to serve you and to make your stay as comfortable as possible. We hope to have you visit us again in future but under more pleasant circumstances!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 22, 2020

Dirty towel hanging on bathroom door and dirty facecloth hanging on shower head.Black hair in bathtub.Front desk told but nothing done for the two days we were there.We were there for a funeral so our minds were on other matters and we did not have time to go elsewhere.

Room tip: Find another hotel.
Date of stay: August 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank John D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 26, 2019

Office clerk was nice, room were clean, bathroom was cleaned, they do have great prices and their breakfast is great. They are located near almost anything you may need and they have nice staff members and hard to beat prices along with a free hot breakfast, what more could you ask for?

Date of stay: November 2019
Thank Dan t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort-Bathurst, General Manager at Comfort Inn Bathurst, responded to this reviewResponded February 16, 2020

Dear Dan,

Greetings from Comfort Inn Bathurst and thank you for taking the time to share your stay's feedback.

We are delighted that you enjoyed your stay in our hotel.

I will be pleased to share your comments with all my team members.

Thank you for your recommendation and we hope to welcome you back again soon.

Sincerely,

Kamini Girra
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 7, 2019 via mobile

The Hotel is dated and needs some upgrades. Location is quite good you are within walking distance of most things shopping and food.

The Continental Breakfast need improvement, especially when staying for an extended stay. Same every morning sausage and powdered scrambled eggs.

There is also poor communications between front desk and house keeping, asked for late check out, was constantly bothered by housekeeping service because they were not informed.

For short time stays would be ok but I will be looking elsewhere if back for extended stay

Date of stay: September 2019
Trip type: Travelled on business
1  Thank Keith R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 25, 2019

typical comfort inn with good breakfast. Very clean and lots of parking. Saved for a sports touranment. Friendly staff. Clean and modern rooms. Liked the fridge. Check in process was easy and welcoming.

Date of stay: April 2019
    • Sleep Quality
    • Rooms
    • Service
Thank NovaScotiagirl-21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 27, 2019 via mobile

Ck in supposed to be 3 pm. Arrived 5 pm....room not ready. Told room ready in 30 mins. Came back 2 hrs later. ...room still not ready. Lied to. Why didn't she just say not sure when room will be ready, instead of lying? Seems a bus tour was coming and all staff working on those rooms. If I could rate this lower = negative 1. Will not stay at Comfort Inn ever again.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank Jiive
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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