The staff definitely went above and beyond for our stay, we lost everything in a house fire and the booking was made for us by the red Cross for 5 nights. Staff did everything in their power to make sure our stay was an excellent one and did everything they could to make sure we were alright.
At check in they made sure to get us extra soap and shampoo as we were covered in soot from the fire and all we had to wear smelled of fire and ash. They said nothing about the fact that walking in I wore nothing but a hospital gown and blanket.
Upon check out even though it was not their job they helped me bring out what few possessions I was able to collect during my stay to the lobby to wait for my taxi.
The front desk clerks and management checked in on us when ever we came out to make sure we were okay and had everything we needed.
Overall it was a great experience despite the circumstances surrounding my very sudden and impromptu stay.