The area around Wawa is amazing. Lots of picturesque locations and beautiful landscapes. Great swimming in Lake Superior.
On to the hotel.
The rooms are about average for a motel. Relatively clean and in good condition.
Where this hotel loses marks is my coworker and I had probably the worst customer service either of us have either received.
We showed up at about 4pm after driving from Timmins. We go to the hotel and are greeted with some kind of mumble from the guy at the front desk that looks annoyed to see us. He tells us we need to come back at 6 as that is check in time. Fair enough although I've never stayed anywhere that had such a late check in time.
We show up at 6:30pm. There is a line to the door from the desk. About 15 people. We wait in line for about 30 minutes. The guy at the desk is not friendly to anyone. My coworker gets up ahead of me. Guy acts like he hasn't seen either of us before even though we were just there. It takes about 5-10 minutes of this guy sorting through 3 different stacks of paper, a filing cabinet or something, and then on the computer. Finally coworker is checked in. I go up. He tells me my room isn't ready yet. We need to come back later. No apology. He almost seems annoyed that I want a room.
We give up and go for dinner. Return at 7:30pm. I go in. Still a line. About 6 people. Guy at the desk turns them all away because they are full. Seems annoyed they are there. At least they get a, "Sorry about that." He did refer them to some hotels down the road, so at least there's that.
I get up and again, he acts like he has no idea who I am or what I want. I say I want to check in and he goes through his papers again, gets on the radio to check if the room is ready. Luckily it is this time. I get a room.
When we checked out the lady was much more friendly. She had people skills and customer service skills the other guy lacked.
One thing worth mentioning is that the Internet at the hotel was very fast and easy to get onto. That's a bonus at some remote hotels.
- Also Known As:
- The Wawa Motor Hotel Wawa
- Wawa Motor Inn Ontario