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Reviewed August 22, 2017 via mobile

First the good things: The bed was comfortable and the linens were clean. The sauna worked and was clean. The amenities listed were lackluster. Our refrigerator's compressor rattled loudly and the toilet ran and needed attention. The tennis court old and isolated as was the pool. The place was clean but just had a neglected feel. When I brought these concerns and a few others to the management, They weren't well received. Just a few differences could take this place dr just ok to very good.

Stayed: August 2017, travelled with family
Thank 268Mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletsChanteclair, Manager at Chalets Chanteclair, responded to this reviewResponded August 24, 2017

Dear Mrs. Mary
We thank you for taking the time to share your experience on our account Tripadvisor.
we are so sorry about the inconvenience you had during your stay with us, and we assure you that we take every comment to heart. Our chalets are checked and verified thoroughly before every check in, we do apologize about the sound of the fridge and the toilet, even though we work very hard in maintaining our chalets unfortunately sometimes accidents do happen. We just wished you contacted us during your stay to fix it immediately. We assure you the fridge was replaced and the bathroom fixed.
It's unfortunate you did not enjoy our pool, as it was recently renovated and we are receiving many positive comments on our recently renovated chalets, pool and beach.
We remain at your service
Chalets Chanteclair Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 23, 2017

The cottage we rented had two bedrooms, kitchen/living rm, a bathroom with shower, huge jaccuzi bath and a sauna room. There was a large fireplace in the living room. It was impeccably maintained and very nicely decorated. It had a view of the lake from the balcony. One very nice feature was that it was wheel chair accessible. We totally enjoyed our stay. The kitchen is well equipped and the bedding and linens were very nice.

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank JBLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rima-Ghorayeb, Manager at Chalets Chanteclair, responded to this reviewResponded August 6, 2017

Thank you for your beautiful comment, we are so happy you enjoyed your stay with us.
See you soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 22, 2017

After reading prior reviews, my husband and I booked a room with a hot tub (as suggested) and we drove out here. First, there is no lodge, these cabins are interspersed in a regular community of houses, so that was odd. There is an emergency number to call, but for better or for worse, you are REALLY ALONE. Second, these are cabins without even some of the basics. So there was salt and pepper, but NOTHING else. Like go no coffee... olive oil... shampoo and conditioner. For the price, I would have expected something. We just stayed and left our coffee, olive oil and shampoo/conditioner, wonder why they can't continue paying it forward. Again, if this place was super cheap, I would get it. But it is not.

The check in staff was very nice, and they did call us the day before to make sure that we were coming.

Finally, the bed was very firm, which again, was fine for us, but maybe not for all. The hot tub was great, but it is inside the bathroom, with no windows, so a bit 80's style. But it worked, and it was very nice after skiing. We did get logs and have a fire but the flu was obviously not clear as we had quite a bit of smoke come right back at us. Also there is no room service... so for however long you stay, you clean up after yourself. Again, fine if this place was pretty cheap, but it isn't. And I don't think that any of these NONamenities were made clear on the website (i.e. we won't even give you basic toiletries... towels only).

So I gave three stars. I really wanted to love this place, but we will be looking for another comparable space unless this company ups their game.

  • Stayed: February 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Hilary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChaletsChanteclair, Manager at Chalets Chanteclair, responded to this reviewResponded February 23, 2017

Dear Hilary, thank you for your review, we appreciate you taking the time and talking about your experience in our Villégiature , unfortunately you didn't enjoy it as much as we wanted you to.
We just want to clarify few points you mentioned in your review: we are a villégiature, we rent chalet, the beauty of them is that they are individual to give you the feeling that you are alone in the woods, it's a gateway from the city and our hectic life.
Your chalet is fully equipped, bedding, linens, equipped kitchen, all the personal amenities are left to the client as we are not a hotel, on our website and upon reservation we make these points clear as are the norms in any chalet rental, as for the cleaning, it will be done after departure unless the client decides to stay longer, or if the initial stay is more than 3 nights, this is when we send our cleaning team, to clean replace the bedding, linings ... and finally in a chalet usually there is no room service, as again we are not a hotel and we think this is the reason you didn't enjoy your stay with us as much, we are so sorry for that, we do our best to please all our clients and keep on improving.
Truly yours
Chalets chanteclair villégiature

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 26, 2016

Enjoyed a long weekend stay with my wife and 4 kids. Everything was perfect except for the fact that in 38 degree weather there was absolutely no A/C in the rooms. Also disappointed that such a place is not pet friendly considering how private the land is, I left both my dogs at home.

  • Stayed: June 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank Shay514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 24, 2016

What a fantastic stay we had at the Chalet, the Jacuzzi and the fire place really were such a great amenity to have after a long cold day on the slopes. There is a grocery store just at the bottom of the hill which was perfect since there was a coffee machine and filters already in the Chalet. The staff was also wonderful; they even went out of their way to mail- to the US- something that was left behind. I would recommend this to anyone looking for a romantic, cozy getaway in Canada. It was well worth the drive and I hope to stay there again someday soon.

  • Stayed: February 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Maegan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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