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All reviews buffet des continents pancake maker hockey tournament would definitely stay here again cinnamon buns newer hotel hard boiled eggs large walk in shower first morning great hotel breakfast was included nice size three nights yogurt rooms are spacious one night across the street
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Reviewed August 23, 2018

We were two adults and two children sharing the same double room. Beds were comfy and offered a choice of pillows. Since the hotel is less than two years old, not surprising that everything is clean and modern. Brooke at the front desk provided some pointers about parking in Ottawa and was generally helpful. Our grandkids used the pool - small but adequate. The pool liner was already torn and bubbled; staff said it will be replaced after the summer busy season.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Mumzed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J-F T, General Manager at Holiday Inn Express & Suites - Gatineau - Ottawa, responded to this reviewResponded August 24, 2018

Thank you kindly for choosing our property during your recent visit to the Gatineau-Ottawa Area and we kindly appreciate your feedback. Our pool liner is indeed being replaced during the week of September 3rd.

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Reviewed August 16, 2018 via mobile

The hotel is new with big room and bath.
Parking and WiFi free and only 10 minutes with car from the center of Ottawa.
Very good alternative to the hotels from Ottawa with high price and high parking costs.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Eugen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J-F T, General Manager at Holiday Inn Express & Suites - Gatineau - Ottawa, responded to this reviewResponded August 20, 2018

We thank you very much for staying with us during your recent trip to the area and for your feedback as well.

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Reviewed August 12, 2018 via mobile

First impression of the hotel staff was not great by any means, we were checked in by a man (whose name I believe was Renee). The card we had reserved our room on was a debit card, which can also be used as a credit card. (Renee) gave us a hard time about being able to use the card although we had used it at other holiday inn locations, which was not only disappointing but annoying, Renee also informed us that ALL holiday inn locations have different policies, which we found strange. Aside from that the hotel was clean and still had a new smell to it which was nice. Parking lot is oddly set up which confused us as well as other patrons.

Date of stay: August 2018
Trip type: Travelled with friends
Thank brunostephanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J-F T, General Manager at Holiday Inn Express & Suites - Gatineau - Ottawa, responded to this reviewResponded August 14, 2018

First of all, we thank you for staying with us and for bringing this incident to our attention as we will address this accordingly with the colleague in question but the rest of our team as well to avoid this unpleasant situation from happening again in the future.

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Reviewed August 7, 2018 via mobile

New & clean hotel. Free & easy parking. Standard poll. Good gym. Spacious room. Decent bathroom, but could be way better. Location is ok but not ideal. The negative part of this establishment is that staff are not engaged at all. Not smiling and seem they want to be somewhere else far from their job... It doesn't inspire you to come back at all...

Date of stay: August 2018
Trip type: Travelled with family
Thank Curious_Canucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J-F T, General Manager at Holiday Inn Express & Suites - Gatineau - Ottawa, responded to this reviewResponded August 9, 2018

Thank you very much for your constructive feedback as they will enable to address the issue at hand and for staying with us as well.

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Reviewed August 6, 2018 via mobile

Spacious comfortable and clean rooms. Very quiet despite all the groups in residence. Restaurant was packed and out of food well before the end of the meal time. Front desk staff were pleasant and helpful.

Date of stay: August 2018
Trip type: Travelled with family
Thank iSeeiPlay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J-F T, General Manager at Holiday Inn Express & Suites - Gatineau - Ottawa, responded to this reviewResponded August 9, 2018

Thank you so much for staying with us and for taking the time to comment on your experience.

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