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“Excellent Entertainment and Education But Watch Out For Overcharging At Cine+”

Canadian Museum of History
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Montreal to Ottawa Day Trip
Ranked #3 of 49 things to do in Gatineau
Certificate of Excellence
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: Formerly the Canadian Museum of Civilization At Canada's most visited museum, discover the events, experiences, people and objects that have shaped the nation's history. Take in the beauty of this architectural gem and its spectacular setting on the banks of the Ottawa River. Marvel at the world's largest indoor collection of totem poles, explore the traditions and achievements of Canada's First Peoples and this summer, step aboard the Empress of Ireland and relive the experience of the worst maritime disaster in Canada's history - with its stories of tragic loss, courage and human kindness - through artifacts and eyewitness accounts. Be a kid again at the Children's Museum and live the ultimate cinema experience at the IMAX(R) Theatre.
Useful Information: Activities for young children, Activities for older children
Reviewed 23 November 2016

This place is great fun for adults and children. I have a different perspective as I have moved to the area and purchased an annual membership. When just going to the museum, it is great. I paid $135 for a family plus pass and it is worth it as I go often now. There is a big problem with communication between the Cine+ offers though as I was over charged by over $10 for the two adult tickets combo package. This resulted in me not enjoying the shows that much because I paid for the tickets knowing something wasn't quite right. I had read all the information online so I was taken aback by the $10 overcharge. We went to the shows which I have to say, the 3D quality is not that good and the poor visual quality through the glasses that have a disturbing glare that take away from of the beauty of the film. The documentary content was great, the facility was okay, not so great visually but excellent sound system.
After the movies, I went back to the box office to inquire about the overcharge. $10 is too much and it needed to be addressed. I was given a line about how the website had the wrong information on the pricing for members and there was no discount on the combo package for members. When I pointed out that that meant they charged members more money for the combo package than non members they said they would get back to me.
A week later, I received a phone message saying they changed the website and would give me complimentary tickets for the confusion.
There is actually more to the story but what I really want to say is watch out when going to the Cine+ movies especially if you are a member. If you show your a member, you actually get charged more on the combo than non members and the discount doesn't apply. Also, they say museum members enjoy VIP seating in the Cine+ theatre but the box office didn't know anything about that when I inquired.

I just wanted to take my husband out on a nice date and it turned into a long drawn out ordeal. If it was just a buck or two I might have let it go but it was a ten dollar overcharge on the price of tickets and I think that needs to be addressed for members.

So, in summary, I think the museum is an awesome place to hang out, look around and be entertained alone or with family. It is a beautiful setting and the displays are pleasing. I haven't done any research on information provided so I can't attest to the true educational quality but it's a nice place to go.

The Cine+ is not something I will ever pay for again. I am supposed to be receiving two complimentary tickets for the overcharge when what I really wanted was the over charge refunded to me. I would rather watch those documentaries on my own big screen tv at home or go to a regular 3D movie theatre.

Thank MacNomadicMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie F, Manager at Canadian Museum of History, responded to this reviewResponded 21 December 2016

Dear Museum Member,

Thank you for taking the time to share your thoughts about your experience at the Canadian Museum of History and CINÉ+. Please know that observations and comments such as yours are always appreciated, and they have been shared with the relevant departments, promptly after your visit in late November.

Certain admission combos and discounts cannot be combined with other promotions. Our website did not mention this clearly, which has now been corrected. We understand that this situation was resolved to your satisfaction by our Membership team and we apologize for any inconvenience this may have caused you.

Further, we are sorry to hear that the state of our 3D glasses was not optimal on your recent visit to CINÉ+. 3D glasses can get “foggy” during the wash and usually, a quick wipe with a special cloth is fine for reuse. If not, then it can simply mean that the lens is worn out. As we are environmentally conscious and reuse our 3D glasses, normal wear and tear is common in the washing process. We do our best to remove worn out and broken glasses from distribution but it can happen that some will still make their way into visitors hands. An usher on stand-by can quickly replace a visitors faulty 3D pair of glasses.

We thank you again for your comments and hope that you continue to take full advantage of your Membership privileges year-round to discover our new exhibitions, programs and join in the many celebrations surrounding the Canada’s 150th anniversary.

Stephanie Fortin
Tourism and Marketing Officer
Canadian Museum of History

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Reviews (1,744)
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243 - 247 of 1,744 reviews

Reviewed 21 November 2016

My tour guide was experienced and knowledgeable on most fields of the museum. There was "so-so" history on the aboriginal people. I have a witness, who said that most of what our tour guide was saying on the totem poles was false. but i didn't call him out on it.

1  Thank Raymond K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2016 via mobile

I love history and am endlessly curious about and interested in the first people of Canada and the USA - so this was an ideal location for me. It's just a shame that we only had an hour, I could have been there all day! Thank you - this is an amazing venue.

Thank VirgoLady19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2016

Really excellent exploration of the history of aboriginal people in Canada. This is the most memorable part of this museum

Thank Celizabeth125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2016

A fascinating place to visit both for the visual impact of exhibits like the Totem poles and for the insight into the lives and beliefs of the First Peoples of Canada.Well laid out,interesting and varied exhibits designed to appeal to a broad spectrum of ages and tastes.It also had a very pleasant cafe to help combat the chill in the air.

Thank catalpa24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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