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“Great Family Getaway!” 5 of 5 bubbles
Review of Blueberry Lake Resort

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Blueberry Lake Resort
Certificate of Excellence
Ottawa
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great Family Getaway!”
5 of 5 bubbles Reviewed 22 March 2012

We spent 3 nights in one of the Iroquois Chalets on the March break. The chalets are beautiful and had everything that we could possibly needed (blender, muffin tins, fondue pot, bbq, spices, toiletries etc., etc.). The only think extra I would have packed were a couple of pillar candles for the candle holders on the dining room table. We were 2 families of 5 and everyone had their own bed. There are 4 full-sized bathrooms and a powder room!! The warm weather didn't deter us from trying out the beautiful snowshoe trails (the outdoor rink had melted though) and the kids (aged 8-17) enjoyed the pool at the club house as well as the pool table and hot tub at our chalet. The also borrowed some toboggans for sledding. The area is gorgeous and all of the staff we met were amazing. You do need to take inventory of the dishes etc. when you get there. This took about 15 minutes and leaves no room for disagreements when you leave. We would highly recommend and would definitely love to go back.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank dpal70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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189 reviews from our community

Traveller rating
    97
    53
    20
    16
    3
See reviews for
96
15
Solo
0
3
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Montreal, Canada
1 review
5 of 5 bubbles Reviewed 10 March 2012

The chalet was just beautiful, the staff are very nice and friendly. The activities, cross country skiing, snow shoes & sleds, is all included with the price of your chalet. There is also a little skating rink. My family of 5 and our friends family of 3 loved it so much, we are already talking about going back next year.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank msscantlebury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 27 February 2012

The resort was very nice and the cabins where just as shown on their website (jacuzzi, billiards, full kitchen, large flat screen tv etc.) We stayed for three nights in January and enjoyed the amenities offered by the resort, we used the pool and sauna, as well as borrowed the cross country ski's which the resort lent out.
Two things which I would like to mention is firstly the customer service is pretty poor. The person (I won't mention names) which check's you in wasn't very friendly throughout the stay and seemed to have a bit of an attitude towards us as well as other guests which where in the reception.
Secondly, 5 out of 6 of us that stayed in the chalet developed some sort of rash after leaving, we still aren't sure what it was from but we where thinking either the pool or the jacuzzi. At first I thought I was an isolated incident but later on found out that the majority of us ended up with the same symptoms. Wasn't a bad rash however something you wouldn't expect from a place like this.
Besides these two details the stay was very good and we definitely enjoyed ourselves. Not sure if i'd go back though...

  • Stayed January 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank martin_206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed 27 February 2012

When we got there after skiing we found the hot tub cold we were told it would be fixed the next day however it never got fixed for the duration of our stay. The phone system was broken so we could not reach the office from the cottage or reach the cottage from outside. We noticed after an hour there the roof started to leak over the dining room table we had to put buckets to catch the water. They told us that it was due to warming temperatures and there was not much they could do. On our second night around 6 pm we wanted to get some wood so we drove to the office only to find it closed. We met another group outside the office that could not get into their cottage because the code was not working. But there was no nor to talk to or help in case of any problems it seems that after 5 they close the office and you are on your own. We found the experience very stressful and we will definitely not go back. Especially when they take a $1000
Upfrount in case something breaks . Who needs this stress

  • Stayed February 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank hmarshal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Picton, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 24 February 2012

Between 21 people we had two chalets; they're gorgeous. We stayed for the weekend, some went skiing at a nearby run while others stayed on the resort. The winter activities were great but with there being so many of us, it was difficult to all take part in the same sports.

There were never enough cross county skies, snowshoes or skates. The receptionist was getting easily annoyed with our group and lost her patience as we traded in snowshoes for cross country skies. I understand, we are a large group, other groups are there as well signing things out, maybe it could be overwhelming??? But all she has to do is write down what cabin took what. I can organize groups of 200 without losing patience - this is my biggest complaint, the receptionist.

I was cooking with one of the baking dishes, in smashed in the oven and I was charged for it. It's a baking dish, should not have broke and I feel I should not have been charged for it.

I emailed the resort asking about the gym and never received an email back. Heads up: their gym is three cardio machines put into a closet size room and there is one lat pulldown machine...no other weights.

Besides this, everything was great. I like that they had laundry soup with the washer and dryer so we were able to wash our towels. I found the beds to be very comfortable. Again, the chalets are gorgeous. If you bring pets, it's an extra $100

  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank jenna s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

This resort was beautiful. It was located about a half hour drive from Tremblant ski resort and was hidden away in a secluded and beautiful countryside. The cottages here are amazing. Theyre pretty much brand new, the beds are so comfy, they come with pool tables, beautiful kitchen, hot tub and a washroom per floor! Well worth the price, will return.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tonedeff500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 8 February 2012

After staying at blueberry lake below is a copy of the email I sent to the management in July 2011 - to which I was never given a response...

Attn General Manager,

This year for our annual trip we came across the Blueberry Lake Resort and decided that it would be a fabulous vacation destination for our families. The eight of us stayed in chalet #** and it was absolutely beautiful. The chalet was well equipped, had lots of space and was immaculately kept. Check-in was smooth and quick. We were very pleased with our vacation choice for the price we paid; however, as time passed a few different challenges arose.. We were surprised and disappointed by the lack of green space and the lack of access/view of the lake. Based on the website and information online we falsely believed that we would be able to enjoy the scenery of the lake from the chalet or been able to sit while the children played outside on our private lot.

The indoor pool was good and was the perfect size for two families, however, we were sad that the hours were so limited. Also there was broken tile and unfinished tile in the pool area.

On the second morning of our trip we were disappointed to find out that we did not have the complimentary golf cart that we had requested and that was listed on our reservation. It would have made the visit much easier as we had mobility issues with 2 two-year olds, a four-year and a five-year old. The limited green space and lack of direct lake access required us to move out of the chalet for each activity and they were distant.

The lake was beautiful, although smaller than expected and we were disappointed that with so many rental units that there was only one canoe and that the row boat was in a less-than desirable condition. We were fortunate to be able to have used the canoe after a wait and some confusion.

On our last evening we opted to enjoy the whirlpool tubs, only to discover that the tub jets were not working in either tub. The cabin owner might also like to know that there is a stain on the couch in the basement, a broken chair on the balcony and one on their dock, and a burn hole in their outdoor table. We did mention this to your staff but just wanted to ensure that you received the message.

It seems that although the resort was lovely and enjoyable whenever we opted to utilize the extra amenities or listed perks we came across challenges. Each challenge in itself was small and we were able to work around them but by the end of our stay it had all added up to a larger frustration by us all.

Thank-you for listening to our concerns.
A response would be much appreciated.

Sincerely

*********


Overview - Cabin is good, but there is issues with quality and care - for example broken chairs, non-working soaker tubs. No green space outside of the cabin. Although it was a lakeview cabin, no actual view of the lake. The extra services they list are not actually offered or are VERY limited (ie one canoe for all the people on the resort to use, pool hours very restricted, etc). Lake is very small. Overall though I was disappointed with the managements lack of response to our concerns.

I would have returned again at the price we paid (199/night ish) as it was a decent vacation but after the lack of response from management I would not return now.

Room Tip: Every cabin is privately owned, not owned by blueberry lake - and not all cabins offer a golf cart...
See more room tips
  • Stayed July 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Christina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerBLR, General Manager at Blueberry Lake Resort, responded to this review, 23 February 2012
Dear Christina

Thank you for your comments and please accept our apologies that nobody contacted you. Your comments and feedback are very important to us and we will be contacting you personally to discuss these issues in more depth.

I am pleased you liked the indoor pool, we do find that it is ideal for children since your visit, the reparation of the tiles in the pool have been completed and the opening hours of the indoor pool are 9-9 or 9-5 depending on the period of the year. Blueberry Lake is a small non-motorised lake due to its size we have a limited number of boating equipment with approximately 15 vessels including canoe, kayaks, pedalos and a row boat which are available free of charge.

Our lakeside chalets our situated around the lake and have no other properties in between, however there may be some foliage of which we trim slightly but try and cut as little as possible to keep the natural feel of the resort.

I am pleased that overall you thought the resort was lovely and I will be in contact ,once again my apologies for the lack of response, I have sent you a private message regarding contact details

Kind regards

Warren Spurr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Blueberry Lake Resort

Property: Blueberry Lake Resort
Address: 4801 Chemin St-Cyr | Labelle, Mont Tremblant, Quebec J0T 1H0, Canada
Region: Canada > Quebec > Mont Tremblant
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 21 Speciality Lodging in Mont Tremblant
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Blueberry Lake Resort 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
More than just an escape to nature, Blueberry Lake provides guests with accommodation in luxury log chalets, first-class service and all modern amenities, high-speed Internet and 42" plasma screen TVs. In addition to the onsite fine-dining restaurant, gourmet chefs can be scheduled to prepare fine cuisine for guests in the comfort of their own chalet. 25 minutes north of Mont Tremblant, tucked away in one of nature's most beautiful landscapes, Blueberry Lake awaits you. ... more   less 
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Also Known As:
Blueberry Lake Hotel Mont Tremblant
Blueberry Lake Resort Mont Tremblant, Quebec

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