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Traveller rating
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6 - 11 of 607 reviews
Reviewed November 3, 2020

The hotel is like a beautiful woman with a bad attitude. She is fun to look at, but is likely to ruin your day. We arrived at 323pm. The snarky reception attendant told us her system could not process our arrival until 4pm. She also made it known that she was just starting her shift and was accessing her own account. She suggested we wait in the parking lot. When we came back, we were told we couldn't use the dining room . We were red zoned ! Perhaps I am imagining this, but I sensed that she got some pleasure out of denying us access. I fully understand the health protocols behind this policy, but I would expect a better attitude about the situation. The room was beautiful. Unfortunately, the fireplace didn't work. We called to reception for assistance. We were told not to expect prompt service as we were on a list. The front desk explained the hotel was almost at capacity. As I saw it, the parking lot was half empty and guest were sparse. The attendant never showed up. The room service meal was the worst I have ever experienced. In my opinion, a burger is hard to mess up. Both burgers were mushy, undercooked, and salted as if they were planning to prepare the meal for a trans-Atlantic voyage without refrigeration. Very sad that they would serve such food. I didn't dare send it back given the low attention our meals were given .

Date of stay: October 2020
1  Thank Simplethings4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 1, 2020

This was the first time my Partner and I stayed at this lodge. It was during the pandemic and all necessary safety protocols were followed. It was very quiet, during the time of year.

Look forward to returning in the future.

Date of stay: October 2020
    • Value
    • Location
    • Service
Thank Dizzle1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 27, 2020

I can not recommend this hotel more. The staff were very welcoming, even bringing us extra kitchen utensils and ice to our door. The COVID-19 precautions were taken very seriously, but we didn't miss out on any amenities. There was a bonfire by the beach at sundown, with social distancing measures. A dozen people came out and we all chatted by the fire. The views were breathtaking, I recommend getting a full lake-view suite, as the sunrise and sunset is incredible. AMAZING STAY!

Room tip: Choose Lakeview if possible. Gorgeous sunrises.
Date of stay: October 2020
    • Rooms
    • Cleanliness
    • Service
Thank ardeni3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 15, 2020

This was our second visit to Le Grand Lodge. We thoroughly enjoyed our experience again! It was quiet, scenic and the staff were very accommodating. It was a great midweek getaway and will visit again!

Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
Thank 41charlened
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 14, 2020 via mobile

We stayed in a Suite Soleil for a couple of nights for Canadian Thanksgiving. We wanted to Enjoy the colours of Fall. We were not disappointed. The Grand Lodge delivers with a gorgeous on lake setting. Our suite was not lake view, but mountain side was just as gorgeous. Rooms are extremely comfortable. Beds are amazing.
Covid-19 meant no housekeeping daily, but after 3 nights, but we did ask for a change of towels. Sanitary restrictions meant no luggage cart, so make sure your luggage has wheels as it’s quite a walk to elevator. Masks are mandatory in all public spaces and hallways. The only reason I’m not giving top rating is because we ordered room service, and the selection for lunch and dinner is very limited. I asked for a bun less burger with salad but they got me fries. Not too serious, and I didn’t call them back about it as we were really hungry. The main elevator has restrictions on users from same family or suite at a time, but other elevator doesn’t have any indications. They should either restrict the other one to employees or impose same restrictions. Personnel is extremely friendly and professional. Highly recommended!

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank RaniaG_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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