Do not book with destina. Absolute bad service. Little background story, we were suppose to be there the weekend of 27th of July but we had something come up and we couldn’t go anymore so we wanted to move it but that’s where it went downhill. Hotel told us to deal with destina as they couldn’t do anything. So we called them up and the person told us we had to cancel and couldn’t move it so he would send us a email to cancel and get the refund policy we paid into action. That’s where the show started. We sent the request and we get a automatic email, in Spanish saying i don’t know what. 2 days later we get another email saying to resend the same refund email we sent to the same address. We sent it back and no answer for another 2 days. We get a answer that says that they are sorry but we need to re-re send the refund email but to another this other email. We did again. Got an answer that said we would get refunded in 3 business days. All that brings us to like August 4-5th 2020. As I’m writing this, were August 15th... and still no refund or answer. Therefore think twice before booking with destina as if you need to cancel you’ll be going through hell to be getting your money back.
Very poor service, very bad experience and they just do not care about their clients.

We just spent 3 days in a one-bedroom suite . The experience was mixed . The location was ideal, right in the heart of the resort village . Staff were uniformly nice and the suite was well equipped with a full kitchen . We got a balcony looking onto the pool and mountains . Our requests for missing items were quickly filled. No breakfast buffet due to Covid . Instead a so-so bagged breakfast was provided .
The two biggest misses were the A/C in the den/kitchen didn't cool the bedroom . The other was that the pool was only opened from 10 to 6 and only allowing 9 in the pool at a time (crazy), very few guests got to swim . A line-up started each morning 45 minutes before opening for the privilege of signing up for a 1 hour slot. The sight of this large sunbaked crowd under our room was crazy . Shameful that they didn't extend the pool hours . Access is currently included at the small lake beach a short walk away . That was a better option . Inquire at the hotel.
We booked though TravelZoo and got a good rate with parking included .

Well-located within the village and easy to get to via free transport bus to and from the airport.
Welcoming and lovely staff who are well equipt with knowledge and understanding of the hotel, village and community. Excellent rooms, it is generally difficult to find a hotel that serves 3 adults but this room was perfect for us, a apart-hotel so we were able to use the local shops and store them throughout our stay. We were very happy with the breakfast served everyday with a range of food was always fresh and delicious!
Family fun evening activities (which we still enjoyed!)