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Reviewed January 15, 2021 via mobile

They charged us for an extra night. We booked through on Expedia (regular fare(not non refundable) identical price on both Expedia and hotel web site)).
We had a great time but had to leave one day early; talked to the front desk who said that'd be no problem and that we would not be charged. She said that since Expedia already prepaid them she couldn't process the refund but to please have Expedia call the hotel and they'll approve it. Well, Expedia was on the phone with the hotel reservation people for over half an hour. Unfortunately once Expedia hands over money, this hotel does not release it, no matter what! It's unfortunate they didn't back their own front desk staff. We'll be back in Tremblant next month and had every intention of staying at Sommet des Neige. It has very good ski in, ski out. Yes, the rooms are dated but are large. Instead of repeat business, this hotel will get no business. If you decide to go, only book this hotel from their own website.

Date of stay: January 2021
Trip type: Travelled with family
1  Thank DoubleDouble1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie Juster, Services aux clients/réception at Sommet des Neiges, responded to this reviewResponded February 11, 2021

Dear Double Double

Thank you for sharing your experience at our hotel .Sorry for the inconvenience.We hope to see you next month.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 19, 2020 via mobile

My family and I stayed in a wonderful three bedroom 3 bedroom suite. It has fireplaces in the living room and the king size suite down stairs!!! It had all the comforts of home that you would need. It was close to the village as well!!!!
We highly recommend this beautiful hotel to stay at with your family!!!!

Date of stay: September 2020
Trip type: Travelled with family
Thank todd2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathalie Juster, Services aux clients/réception at Sommet des Neiges, responded to this reviewResponded November 10, 2020

Dear Tod2017

Thank you so much for your good words. We hope to see you on your next trip to Tremblant.

Sincerely

NathalieJ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 26, 2020 via mobile

This place offers many wonderful amenities for skiing and accessibility. The two bedroom suites could use better layout in the family area. Tv is located in a weird place and the furniture needs to be laid out so that more can see the tv. So wanted to redecorate with the furniture to make it work better. Could be a simple fix with some thought into the layout. Love the locker set up and easy access to the slopes. Will look forward to another stay here

Date of stay: February 2020
Trip type: Travelled with family
Thank Lucie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SommetDesNeiges, Responsable des relations clients at Sommet des Neiges, responded to this reviewResponded April 30, 2020

Dear Lucie

Thank you so much for your advise. We hope to have the chance to welcome you for a futur stay.

Sincerely

Nathalie Juster

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 22, 2020 via mobile

So as a family if 3 we decided to take the plunge into snow sports. This resort was perfect! The hotel was on the slope so you could literally ski out from hotel. It’s perfectly located. The hotel staff were extremely helpful and attentive. The rooms were an exceptional size and had everything you needed. It was warm and cosy with a fire in Lounge area.

The ski teacher was amazing (Jessica) she was kind and patient. My son and husband took to it very naturally. I however found it very difficult to master but Jessica didn’t give up on me! Even after a couple of meltdowns I carried on. All the staff on the mountain will help and will encourage you. I also found other fellow learners very encouraging and always looking out for each other, offering helping hands after falls.

What we loved about Tremblant was that there was no pretence or snobbery. Everyone was there purely to relax and enjoy. The views from the top of the mountain were beautiful.

The food on the resort was excellent quality and served with a smile. The onion soup to die for after a hard day on the slopes.

This is a perfect resort to start you ski or snowboarding journey. I would highly recommend to fellow Brits who want to start but don’t want to feel intimidated by it all.

Canada is a beautiful country full of beautiful friendly people!!

Date of stay: February 2020
Trip type: Travelled with family
1  Thank TABITHABROON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 30, 2020 via mobile

Our visit to Sommet des Neiges got off to a rocky start because somehow our pre-paid reservation was lost between the trip advisor booking partner and the hotel. Staff Patricia and Natalie were very accommodating and found us a place in a neighbouring Lodge for one night until a room was available at Sommet. Once there we found Sommet to be perfectly positioned for ski in ski out at the base of the south side gondola. We were in room 301 and the view out the window was the gondola and slope (see picture).
Our unit had a full kitchen but we did not use it much. There is only a small general store in Tremblant village with little in the way of selection. We had come from the airport by shuttle so were unable to purchase supplies from the closest grocery store to the hill which is about 10K away. We were able to purchase a breakfast sandwich and coffee when a nearby coffee shop opened at 8. I think we would rent a car at the airport next time so we could get more supplies.
The bed was very comfortable but the pillows were not but that’s ok because we bring our own. The couch is quite old and worn and not very comfortable. The closets have those old fashioned hangers that are in a track so they can’t be removed. I was told by the staff that the interiors were to get a re-do which is needed.
The hot tub is one of the best I have seen at a ski resort. It is outside and bi-level. Very nice after a hard day of skiing.
We would definitely return but we would either book directly with Tremblant Suites or call hotel a day or 2 ahead to ensure that our reservation is secure.
Again thanks to Patricia and Natalie for the great service and easing our stress considerably.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank 855cathyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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