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“Great Stay” 5 of 5 bubbles
Review of Ermitage Du Lac Tremblant

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Ermitage Du Lac Tremblant
Ranked #11 of 31 Hotels in Mont Tremblant
Certificate of Excellence
Barrie, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Stay”
5 of 5 bubbles Reviewed 25 February 2012

We had a great stay in Tremblant at this hotel. Friendly and helpful front desk staff. The ski valet is included at this hotel and wow, is it a great feature. This hotel is a slight bit farther walk with your skis and equipment, but the ski valet works perfect. Breakfast was very good. No worries.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jack494916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david1197, Manager at Ermitage Du Lac Tremblant, responded to this review, 27 February 2012
Dear Jack494916,
Thank you for this review.
We are proud to offer the ski valet service to all of our guests.
I will let our front desk associates know that you think they are friendly and helpful.
See you soon for another great stay!
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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373 reviews from our community

Traveller rating
    173
    122
    54
    18
    6
See reviews for
127
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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Spanish first
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English first
Groningen
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 February 2012

I booked this back in 2005, last minute over the phone. I couldn't believe the rates were so low. My parents thought they were being tricked until the moment the bill came to proof they were wrong. Probably were used to the Swiss prices which are way higher. The apartment was spacious and clean, very modern. We loved the pool and jacuzzi!! Chilling with a heiny after a day's boarding in the hot tub is a magnificent experience.

  • Stayed March 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WHBlok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 19 February 2012

We are a family of 4 & had a 2 room suite. The combination of included breakfast and the ability to self cater in the evening suited us perfectly. The staff were very helpful, the amenities good & the location was ideal.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank time0ff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 15 February 2012

My family of 3 stayed in Ermitage for four days and three nights. We have our own skis. The spacious bathroom became a nice room to put all our boots and equipments with no worry about wetting the floor. The king size bed gave us great sleep. The living area is small but functional for us. Since the price of the hotel on the hill is higher normally, I think this one is affordable for its location. We took Cabriolet to the top. If we book any hotel in the middle of hill, then we have to walk up to the left.Thank you for the agent suggestion. Besides, the skate rank is next door. The maple taffle on snow is nearby. We don't like shopping. So the stores are not something we are looking for.

I don't favour its breakfast. Food is so normal. But it includes in the price and it is buffet. We had enough energy for four days skiing. We even took a lunch break and little nap for my son at hotel to relax our muscles. The big benefit is the location that allow us to take Cabriolet up and down.I think it's great without carry things around, especially with my little one (5 year old).

Room Tip: kind size bed, kitchen are must.
See more room tips
  • Stayed March 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sswu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
5 of 5 bubbles Reviewed 7 February 2012

My original choice was to stay at the Westin, and thank god they were sold out otherwise I would have never discovered this quaint cozy Hotel. Ermitage has all the upscale amenities that I normally look for when traveling. The staff are friendly and most important, eager to please. I highly recommend staying at the Ermitage Du Lac, It is my new home whenever i travel back to Tremblant. Special thanks to Nathalie Brosseau, she is definitely an asset to this establishment. With service like what was provided, I will return.
T Salomon

Room Tip: Lift is at walking distance therefore it is the equivalent of a ski in ski out
See more room tips
  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 31 January 2012

We took a trip to Mont Tremblant with another couple, and I must say our stay at Ermitage was Awesome! It may seem that Ermitage is located furthest from the hill in the pedestrian village, but the mini gondola lift takes you pretty much right from the hotel to the bottom of the hill. We were away from all the party noise at night, but close enough to take part before turning in for the evening!
Our room was beautifully furnished with a fireplace and mini kitchenette. Bathroom was very large, clean and spacious! The complimentary breakfast every morning was fabulous! Paired with first tracks, ski valet, skating rentals, etc, etc, this hotel is a must stay!
We will definitely be staying at Ermitage again on our next trip to Tremblant!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AnnGr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david1197, Manager at Ermitage Du Lac Tremblant, responded to this review, 4 February 2012
Dear AnnGr,
Thank you very much for this awesome review.
We are delighted to see that you enjoyed what seems to be the perfect experience at l’ermitage Du Lac.
We can’t wait to welcome you again.
Best regards,
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 9 January 2012

We were a group of four friends travelling to Mont-Tremblant for two days of skiing, staying i the Ermitage du Lac for three nights. This hotel was not booked by myself.

This is a four-star hotel at the base of the village, requiring a 5-10 minute walk to the mountain (or a 2 minute walk to gondalas that open at 10am to whisk skiers to the top of the village).

The room did not adequately accomodate four adults. A queen bed and a poor quality, sagging sofa bed meant for a poor night's sleep for everyone on the first night. Noisy upstairs neighbours did little to help the cause, but Reception was able to keep them in check. We were unable to Upon complaining to reception the following mornget ing, we were abruptly told that the room does not usually accomodate four adults but two and maybe children. This is unacceptable as the room was billed as being able to sleep four adults but it couldn't.

The hotel was unale to provide an upgrade to a two-bed suite or provide a second room, due to being fully booked (but we doubt that they would have done this even if there was spare capacity).

Instead, the hotel provided us a small cot so that two people could sleep in the queen bed, one person on the sofabed and one person in the cot. The room could barely fit this furniture in, and required much clambering over to move about the room in the night. This is hardly ideal after a long day of skiing. But at least we all did sleep better, to a certain degree.

That being said, this is not the kind of service one would expect from a four-star hotel.

The bathroom was adequate, but the shower wasn't fantastic, being low pressure and not amazingly hot.

Parking underground was available for only one of our cars, at a cost of $10 +tax. The other car had to be left outside in -20C (fortunately it wasn't adversely affected). Internet at the +tax per day - this is a cost that should be included in the price of the room for a four-star hotel.

Being four-stars, it was shocking that much of the work in cleaning the room was left to ourselves as guests. Housekeeping was minimal, with only the beds being made and towles replaced (each day we did have to phone down to request more towels, as we were consistently only given three). Furthermore, guests had to clear their own crockery from the "kitcehnette", which was not replaced. Quite where the room rate we paid was being spent is beyond me!

Breakfast was adequate, being a continental buffet. The range of fresh fruit on offer was meagre, but the bread and bagel selection was very good for toasting. A cooked option would have been nice, given that the hotel is four-star.

We were not told that the ski valet service was charged at $8 +tax per person per day which was highly questionable practice. Unfortunately we did not notice this until after the bill was paid.

Overall, the stay was very disappointing given the amount of money the room cost. Much of the value chain was absent and fell onto the guests to ensure a comfortable stay. The hotel did not bend over backwards to accommodate four adults, so unfortunately we would not stay at Ermitage du Lac again

  • Stayed January 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david1197, Manager at Ermitage Du Lac Tremblant, responded to this review, 14 January 2012
Dear Matt K,

We are truly sorry that your stay did not meet your expectations.

It seemed that the biggest inconvenience during your stay was the room type you had reserved.

We try to be as accommodating as possible here at l’Ermitage Du Lac and rest assured that if there had been the possibility of an upgrade, we would of explore the possibilities with you.

We hope that you are going to give us another chance to show you a memorable experience.

Best regards,

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ermitage Du Lac Tremblant

Property: Ermitage Du Lac Tremblant
Address: 150 chemin du Cure-Deslauriers, Mont Tremblant, Quebec J8E 1C9, Canada
Region: Canada > Quebec > Mont Tremblant
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Mont Tremblant
#9 Family Hotel in Mont Tremblant
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ermitage Du Lac Tremblant 3.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Ermitage Du Lac Tremblant Hotel Mont Tremblant
Ermitage Du Lac Tremblant Mont Tremblant, Quebec

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