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Ermitage du Lac
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Reviews (435)
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All reviewscontinental breakfastpedestrian villagehot tubone bedroom suiteshort walkcabriolet liftboutique hotelyogurtthe breakfast areagas fireplacelarge bathroomskating rinkskiing holidaythe sofa bedtea and coffeeski valet servicefull kitchen
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260 - 265 of 435 reviews
Reviewed 9 March 2012

First of all, my family loves Mont Tremblant. It is a great mountain and the village with it's European feel is an absolute home run! My 8 and 6 year ols say they "love this" place! And considering we are coming from New York City and usually ski in VT is 10x better and well worth the extra travel time. We have been several times and will absolutely return next year. Now for our hotel stay. The Ermitage is located conveniently towards the bottom of the village, just far enough away from the nightlife so you are not too disturbed at night, but close enough that you are at the base of the gondola within a couple minutes thanks to the Volkswagon Cabriolet lift. Easy two to three minute walk from all of the restaurants, bars, and shoppes.
The rooms were well appointed with the exception of drawer space - there is none - but other than that perfectly suitable and clean upon arrival. Here is the first of the only two issues with the hotel. The daily room cleaning basically consists of removing towels and replacing new ones and making up the beds. Nothing else was cleaned or touched or straightened. Tissues and debris left on the floor, cups and dishes left in the sink and around the room, etc. And this did not occur once or twice, but every day. I do not need someone following me around with a vacuum cleaner and duster, but for the price of the room and a 4-star rating I would expect a tidier job.
On the better things. The morning buffet was great. Perfect start to the day with a nice selection and variety and the staff in the dining area could not have been nicer.
Check-in, check-out, parking all great.
The only other problem and preventing this form being a perfect stay was the front desk staff. Not all of them, but there were two women in particular (I should have gotten their names) that were unhelpful, impolite, actually downright rude. If we had questions about restaurants, the village, activities, the resort area they were met with short, uninformative, rude, and condescending answers.
Good stay, but easily could have been a great one.
So if you don't mind doing your own cleaning and can avoid the front desk I would highly recommend the Ermitage and unequivocally recommend Mont Tremblant.

Room Tip: Away from the main walking mall to avoid noise at night.
  • Stayed: February 2012, travelled with family
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1  Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2012

We have stayed at the Ermitage du Lac at Mont Tremblant probably a dozen times and each time we have always had a wonderful experience. We have stayed at this hotel in both the winter and summer and have never been disappointed. The kids love the little play room, the pool and hot tub, the breakfast in the morning and the adults love the cappucino machine! The front desk is always friendly and helpful. Any time we have ever had any issues - it has been taken care of right away. We also like the location of this hotel, right at the base of the cabriolet - other hotels are closer to the main gondola but we find ourselves returning to Ermitage each time. overall we have always had a great experience and will continue to return again and again (we are going there at the end of this month!). Enjoy!

  • Stayed: December 2011, travelled with family
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1  Thank rival88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david1197, Manager at Ermitage du Lac, responded to this reviewResponded 12 March 2012

Dear rival88,
Thank you for this wonderful review.
We are delighted to see that you have stayed to the Ermitage Du Lac a dozen times and we like to think that our efforts towards our guests experiences as something to do with it.
See you at the end of the month!

David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2012

We were due to stay at the Ermitage (we stayed there 2 years ago and loved it) but when we arrived (about 8pm on the 18th Feb) there had been a mix up between our UK tour operator and the hotel and we didn’t have reservations until the following week and the hotel was full! (It was Washington Week). It wasn’t the best news after a very long day (a 7 hour flight and 90 minute transfer) but the receptionist at the Ermitage was brilliant (sadly I didn’t get her name), she was straight on the phone to find us a bed for the night which she did at their sister hotel – the Westin - and was most apologetic. We couldn’t contact our rep but the receptionist took her number and agreed to keep trying to call her to advise her of the mix up. The Westin immediately sent a car for us and our luggage and we were there in minutes (see separate hotel review).

We moved back to the Ermitage after spending 2 nights at the Westin and was upgraded from a deluxe room to a one bedroom suite. The room was at the end of the corridor and overlooked the front of the hotel but it was so quiet – we never heard any noise of a night which was brilliant and a bit of a surprise as we had fully expected to after reading previous reports about visiting Tremblant during Washington Week! We had a nice lounge area with fireplace, 3 seater sofa and armchair along with a dining room table and 4 chairs with the kitchen off to one side with hob, microwave, toaster, kettle, coffee maker, dishwasher, fridge and full set of utensils and crockery. The bedroom was large with plenty of wardrobe/drawer space and a very comfortable king size bed. The bathroom was large with a wonderful big, deep tub – perfect for relaxing in at the end of the day! We had a TV in both the bedroom and lounge area and a nice balcony – although obviously at this time of year not great to sit out on (unless you wanted to freeze!) Would be lovely in the summer though.

Breakfast was good – a choice of several types of cereal, along with fruit and toast, muffins, bagels, fresh fruit and yogurt and wonderful croissants (particularly the chocolate ones!) Plenty of tea/coffee/hot chocolate and juice too. Breakfast was from 7am and we were there at that time most days to make the most of the fresh tracks at 7.45.

The ski valet was included and is a brilliant service. Ski down at the end of the day, give your skis to one of the lovely chaps and collect your ticket. Jump on the cabriolet lift and within minutes you’re back at your room. The ski hire shop also now have complimentary shoe storage so if you are like me and hate walking in ski boots you can leave your trainers/shoes there and change before you jump on the lift back down.

On our last day we weren’t due to go back to the airport until 2.30 and as 10cms of new snow fell overnight it would have been rude not to ski! Check out was at 11am so I was planning to just shower and change in the gym area after skiing. When my husband went to check out the receptionist – Johanne Keugon – checked on the system and found that our room wouldn’t be needed until much later so arranged a 2pm checkout for us. That meant that I could shower and relax more comfortably before our flight home which was brilliant.

The Ermitage has a small gym and Jacuzzi which we didn’t get to use and a small indoor play area (lego and soft toys) for kids. There is a public telephone and computer in the lobby area too.

Even though the Ermitage is a 4 star whereas the Westin is a 5 star we much preferred the Ermitage – it has a more “homely” feel to it. All the staff (and they do work at both hotels – Westin and Ermitage) were very polite, helpful and friendly – a quick chat as you came in or out of the hotel about general things such as the skiing, weather was lovely and made you feel right at home. The staff are a real credit to the hotel and we would certainly return again and recommend it to friends.

  • Stayed: February 2012, travelled as a couple
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Thank UKTravellerLondon_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2012

We had a great stay in Tremblant at this hotel. Friendly and helpful front desk staff. The ski valet is included at this hotel and wow, is it a great feature. This hotel is a slight bit farther walk with your skis and equipment, but the ski valet works perfect. Breakfast was very good. No worries.

  • Stayed: February 2012, travelled with family
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Thank Jack494916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david1197, Manager at Ermitage du Lac, responded to this reviewResponded 27 February 2012

Dear Jack494916,
Thank you for this review.
We are proud to offer the ski valet service to all of our guests.
I will let our front desk associates know that you think they are friendly and helpful.
See you soon for another great stay!
David

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Reviewed 22 February 2012

I booked this back in 2005, last minute over the phone. I couldn't believe the rates were so low. My parents thought they were being tricked until the moment the bill came to proof they were wrong. Probably were used to the Swiss prices which are way higher. The apartment was spacious and clean, very modern. We loved the pool and jacuzzi!! Chilling with a heiny after a day's boarding in the hot tub is a magnificent experience.

  • Stayed: March 2011, travelled with family
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Thank WHBlok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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