A total of 3 families stayed at their 5 bedroom 14 person (max) condominum between Feb 20-22 , 2012 as part of an extended Ontario Family Day mini holiday. It was also University/College reading week so it was quite busy. The units are just off the main road in Old Village and are clustered on a hill with a wonderful view of Tremblant that is about a 5 minute drive away. Some of the reviews you read about great location, but slipping quality, maintenance and service were our experience as well. Our arrival was not a good one. After a full day of skiing we arrived to check in at about 4:15. We were unable to check in until just after 5:30 pm which was less than ideal after a long day of skiing and with small kids in tow. We heard it was very busy, problems with cleaners etc. One of the non-skiiers in our group had been in to the office several times during the afternoon to see about a possible early check in which wasn't in the cards. We definitely did not anticipate having to wait beyond the 4pm check in time.
The units themselves are quite nice, lots of bedrooms, nice bathrooms, spacious well equpped kitchen and so on. The number of beds that was advertised was also not the same as what we were told so unfortunately one of the kids had to sleep on the floor. The lovely fireplace advertised on the website Virtual Tour was also not operational (it appears to have been permanently closed for liability/insurance reasons so that was also disappointing). There were also problems with broken lightbulbs, very poor WIFI service, no key for the hot tubs, not enough towels and some dirty dishes. The hot tubs (which you have to walk a couple of hundred metres to) were not always open as adverised or clean either.
A shuttle service (every half an hour) is offered to the ski hill at Tremblant. There are also options for skating (small oval and a couple of rinks) nearby. Our stay was a good one thanks to wonderful weather and excellent ski conditions. Given our experience at Cap Tremblant I don't think that our group would return here based on our experience and the level of service and attention to detail that you see at other resorts in Tremblant and places like Jay Peak.
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- Also Known As:
- Cap Tremblant Mountain Hotel Mont Tremblant
- Wyndham Hotel Mont Tremblant
- Wyndham Mont Tremblant
- Mont Tremblant Wyndham
- Cap Tremblant Mountain Resort Mont Tremblant, Quebec