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“Cap Tremblant - great location but does not meet expectations.” 3 of 5 bubbles
Review of Cap Tremblant Mountain Resort

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Cap Tremblant Mountain Resort
Ranked #13 of 31 Hotels in Mont Tremblant
Ottawa, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Cap Tremblant - great location but does not meet expectations.”
3 of 5 bubbles Reviewed 5 March 2012

A total of 3 families stayed at their 5 bedroom 14 person (max) condominum between Feb 20-22 , 2012 as part of an extended Ontario Family Day mini holiday. It was also University/College reading week so it was quite busy. The units are just off the main road in Old Village and are clustered on a hill with a wonderful view of Tremblant that is about a 5 minute drive away. Some of the reviews you read about great location, but slipping quality, maintenance and service were our experience as well. Our arrival was not a good one. After a full day of skiing we arrived to check in at about 4:15. We were unable to check in until just after 5:30 pm which was less than ideal after a long day of skiing and with small kids in tow. We heard it was very busy, problems with cleaners etc. One of the non-skiiers in our group had been in to the office several times during the afternoon to see about a possible early check in which wasn't in the cards. We definitely did not anticipate having to wait beyond the 4pm check in time.

The units themselves are quite nice, lots of bedrooms, nice bathrooms, spacious well equpped kitchen and so on. The number of beds that was advertised was also not the same as what we were told so unfortunately one of the kids had to sleep on the floor. The lovely fireplace advertised on the website Virtual Tour was also not operational (it appears to have been permanently closed for liability/insurance reasons so that was also disappointing). There were also problems with broken lightbulbs, very poor WIFI service, no key for the hot tubs, not enough towels and some dirty dishes. The hot tubs (which you have to walk a couple of hundred metres to) were not always open as adverised or clean either.

A shuttle service (every half an hour) is offered to the ski hill at Tremblant. There are also options for skating (small oval and a couple of rinks) nearby. Our stay was a good one thanks to wonderful weather and excellent ski conditions. Given our experience at Cap Tremblant I don't think that our group would return here based on our experience and the level of service and attention to detail that you see at other resorts in Tremblant and places like Jay Peak.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Don H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 16 March 2012
Thank you for taking the time to write a review. I already answered the same review from another member of your group (see above). I sincerely apologize for not having been able to meet your expectations especially for the check-in deadline. The previous group did not leave at the convened time. Feel free to contact me at any time, I would like to have a second chance to make a good impression.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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449 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Montreal
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

We went a couple years ago with some friends. It was really fun. they have a nice outdoor pool with a slide and two jacuzzis. The condo was very nice and clean.

I would definately go back!!

  • Stayed July 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Maryloudp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 15 September 2014
Thank you for this nice review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
126 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed 10 February 2012

We've been a fan of this resort since its first year of operation. Our first stay was amazing, everything was new and perfect. Then, it slowly went downhill year after year as the condos quickly became worn out an unrepaired, the wifi Internet access didn't work properly in some units, the pools and spas were often closed when we were there, unfriendly staff and management, etc. After many years of operations, we didn't expect "new" but we expected clean and functional.

This time, it hit an all-time low: I've never seen a condo or hotel room that dirty. As soon as we walked in our condo, we immediately noticed that nobody cleaned it, at all. Dirty bathroom with urine all over the toilet bowl + hairs in the tub, sticky kitchen counters, grease all over the stove and microwave, hand prints on all the glass tables, crumbs on the ground and on the tables, etc. This was really disgusting. Yes someone came over and cleaned some of the things for us but the damage was done. We don't want to go there anymore.

Side note: I was told that the cleaning people were paid by the number of units they did per day! No wonder they cut so many corners, to the point of simply not cleaning and just changing the bed sheets and towels...

The worst part I think is that we were told that the manager would see us at check out to maybe offer us some sort of compensation but he never bothered to show up. We simply left, frustrated and dissapointed. Unfortunately, this was the last time we went there. We'll try somewhere else in Tremblant next time.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank NebuCad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 13 February 2012
I sincerely apologize for the very bad cleaning of your condo. This happens extremely rarely and we can understand how you could feel. We appreciate the fact that you brought these issues upon you arrival as we were able to correct the situation and to take the necessary steps with the staff involved. I was not present on the premises at your departure, so please contact me directly at the hotel in order to settle your account properly. We definitively want to see you again and to show you the best side of Cap Tremblant..
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Travellers are raving about these Mont Tremblant hotels

Ottawa, Ontario
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 18 January 2012

We stayed in a 5-bedroom condo with three full bathrooms. There were three sets of couple, one singleton and three small children.
The common areas were nice and the the gear locker, big front entry, and nice living area were great.
The kitchen was well-equipped and big enough for 4 to work in together.
The shuttle to the ski hill was great.

It was a modern 'chalet' style with a great view of the hill, and a balcony that would have been nice had it been cleared of snow.

Some things which weren't as great:
It sleeps 10, but there were only 9 dining chairs, so I had to share a chair with one of my children when we were eating.
We weren't allowed the use the fireplace due to 'insurance reasons'.
The parking lot wasn't ploughed, even 2 days after the storm we drove there in.
There were no towels provided for the outdoor hot tub.
We had to take out our own garbage and recycling at the end of the trip.
There was no maid service when we were there.
The roads are quite steep and I'm not sure they could be driven without snow tires.

Room Tip: We had a gorgeous view in condo 270, but had to drive to the hot tubs.
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank BethFavourite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 15 September 2014
Thank you for this review. All fireplaces are now in working order.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 10 January 2012

The one bedroom condos are under the 3 beds condos such a wonderful idea ! We went there to relax in a 1 bed condo but had the chance to have 4-5 kids on top of our condo. (The very poor soundproofing made us hear the kids running (with no respect at all) all day over our heads and get up at 6 am. Who designed this ? The 3 beds condos are obviously for huge family with kids so you should have built it under the quiet 1 bedrooms made for romantic escape...... So frustrating, we were tired and stressed and when we call the reception, they said that nothing else was available......
Never going back again!

  • Stayed October 2011
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank aiou85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 15 September 2014
Thank you for this review. I did the layout myself. There is a concrete floor separating both units and the bedroom is under the kitchen. I understand that there could have been some impact sound but the facts seem a bit exaggerated.
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Ontario
1 review
4 of 5 bubbles Reviewed 8 January 2012

A group of friends and I decided to visit Mont Tremblant without breaking the bank. I was very optimistic about staying at a chalet since it was my first time. Cap Tremblant was located 6km away from Mont Tremblant. The receptionist was very friendly. Although the check in time was at 1600hrs, Cap Tremblant was able to get us situated into our rooms at 1100hrs.

The room itself was very spacious. It was a 3 bedroom condo, including a master bedroom with it's own en-suite (with a jet tub), tv and balcony. All three bedrooms had queen bed and a window. The master bedroom, in particular, had a wonderful view of the mountains. There was also a complete bathroom (shower, toilet and sink) on the second floor and another one on the main floor, near the kitchen. There were plenty of towels for 8 people and there was a 2 small bottles for shampoo and conditioner and a bar of soap and a hair dryer. We all loved the fact that there was laundry detergent included with the washer and dryer upstairs near the shower.

The whole place was carpeted except for the kitchen, bathrooms and front foyer. The kitchen was fully stocked in terms of pots, pans, coffee maker, stove, fridge, oven, dishwasher, baking sheets, utensils, plates, glasses and mugs. One downfall was that the knives were very dull and we had to use a lot of man power to cut our meat. We also had to call the front desk to ask for dishwashing liquid and a sponge to wash our pots. They didn't have any sponges, but offered a scrubber (which was difficult to use). We were also missing cloths to wipe dishes. Thank goodness for the paper towel that we brought from home.

The dinning table sat 8 ppl and right beside it was the family room that included a double sofa bed. A reasonable size tv was placed to the beautiful fireplace, but it was out of order at the time. There was also a back porch beside the family, which was useful to my friends who were smokers. To get to the front door from the inside, you have to walk down the carpeted steps to the foyer and there was a small wooden chair that was useful when putting on your boots and a small closet to hang your jacket, ski helmets or store your skis and snowboards. There was another closet up on the main floor near the kitchen to hang your jacket as well. There was also a small desk that had a lamp and music player (cd and tape).

Our condo was beautiful, clean and spacious. I would definitely return to Cap Tremblant!

  • Stayed January 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank angel_joy86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 15 September 2014
Thank you very much for these nice comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 6 January 2012

we were in the 300 group of buildings. rented 2 units with 2 different floor plans. one has 2 floors, the other, one floor plan. both are clean and spacious. washer/dryer, kitchen appliances are in perfect working condition. internet was slow but no big deal. the free shuttle comes around every 30 mins but going back to condo from the ski slopes can take a very long time since the drivers fill up the bus with as much passengers as they can. you may opt to drive your own vehicle to the slopes since they keep the roads clean all the time but the parking at the village/base of the mountain may be hard. overall, it was a great accommodation and the village is awesome! the reason for the rating of average for service is because it took them awhile to respond to our inquiry via email but it went smoothly from then on.

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Restinnature
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guymond, General Manager at Cap Tremblant Mountain Resort, responded to this review, 15 September 2014
Thank you for these excellents comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cap Tremblant Mountain Resort

Property: Cap Tremblant Mountain Resort
Address: 400, rue du Mont Plaisant, Mont Tremblant, Quebec J8E 1L2, Canada
Region: Canada > Quebec > Mont Tremblant
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Spa Hotel in Mont Tremblant
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Cap Tremblant Mountain Resort 3.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Cap Tremblant Mountain Hotel Mont Tremblant
Wyndham Hotel Mont Tremblant
Wyndham Mont Tremblant
Mont Tremblant Wyndham
Cap Tremblant Mountain Resort Mont Tremblant, Quebec

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