We booked this because of an advertisement we saw at the Lake Louise Ski hill. It was for a stay and ski for $89. When we called we were told they had sold out of the $89 rooms and could only give us a $99 room. When we got there, only one other couple was staying at the lodge and checked out the following morning.
When we came back from skiing we asked what the difference was between the $89 rooms and the $99 rooms and was told that the more expensive one had hardwood floors and a bigger tv, the cheaper room had carpet but everything else was the same. We were told the bathrooms were renovated, but it looked like it was from the 1970's and there were chips in everything. So we asked if we could have the $89 package because no one else was there and we were told that the $89 rooms were unavailable because they were being renovated.
We asked to have the difference of the money back from the room for our stay and they agreed to do it for one night and then said they would move us to the cheaper room which was apparently available now. They gave us a new key and told us we could move after dinner. While we were having dinner they came and told us they would let us stay in the room we were in and just give our money back for one night.
While at dinner the manager was in and our talking to staff about signing for something and the staff were talking about how it was unfair and they were being ripped off, which i thought it was unprofessional for the manager to be discussing this and creating arguments in front of paying guests.
One of the staff was very unfriendly and rude, and one was very apologetic and trying to do everything she could to help us. There were staff complaining about other staff and it was a very unwelcoming environment.
While it is good value to stay for about $20 per person per night as buying a lift ticket is $80 on the hill, i feel like i got screwed over by this place and would much prefer to spend the extra money to stay in a much better hotel.
- Official Description (provided by the hotel):
- Located at the Kicking Horse Pass and Continental Divide in the heart of the Canadian Rockies. We are the gateway to 3 of Canada’s national parks and over look Wapta Lake on the British Columbia side of the majestic Canadian Rockies. We're just 10 minutes from the world class skiing and snowboarding at Lake Louise. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com and Travelocity.ca so you can book your The Great Divide Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Great Divide Hotel Field
- West Louise Hotel
- West Louise Lodge