We stayed in this hotel last week - we had selected it from the (otherwise excellent) National Parks Guide given for free with the Parks pass.
Advertised at $89 when we called they said that there were only triple rooms available at $119 - this was still well within our budget and seemed to be a good deal so we booked for that night.
When we got there that evening and checked in we were given room number 7. Upon arrival we managed to force open the stuck door to have access to a boiling hot room overlooking a power generator, above the bar and next to the kitchen's ventilation system. As a result there was a variety of loud humming noises which almost covered the neighbours television.
My wife went to reception to ask if we could change rooms - she was told that no other rooms were available and that maybe we could change late at night if some people did not turn up... At the same time the motel still had its "Vacancy" sign outside - this was changed about an hour and a half later while we were at dinner.
After dinner we wanted to have a shower as we had been travelling all day - no hot water. After complaining to the reception we were told that Oops, yes, it was switched off and would be back in 20 minutes. Half an hour later, no hot water - complained again to reception, told another 20 Minutes. another 45 minutes later still no hot water this time we were informed that the room had not been occupied in a long time so it might take a while. Also every time - we had to go to the reception as the room did not even have a telephone... so we tried to go to sleep above the Generator and Kitchen extraction noise (the neighbour had finished watching TV by then).
In the morning there was hot water! And we needed it as we hadn't had any sleep (and nor I suspect had anybody else on our side of the building as the power generator is in front of several rooms).
So to sum up- a motel where the staff lied to us, we couldn't sleep and we couldn't wash when we wanted to! They did give us a 10% discount (big deal), but we probably would have been almost as comfortable spending the night in the car...
- Official Description (provided by the hotel):
- Located at the Kicking Horse Pass and Continental Divide in the heart of the Canadian Rockies. We are the gateway to 3 of Canada’s national parks and over look Wapta Lake on the British Columbia side of the majestic Canadian Rockies. We're just 10 minutes from the world class skiing and snowboarding at Lake Louise. ... more less
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- Also Known As:
- The Great Divide Hotel Field
- West Louise Hotel
- West Louise Lodge