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“No return on my damage deposit”
1 of 5 bubbles Review of Cloud 9 Inn

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Cloud 9 Inn
Ranked #9 of 15 Hotels in Whitecourt
Chilliwack
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“No return on my damage deposit”
Reviewed 8 March 2012

I stayed at the Renford in Whitecourt.
We were told that we were too loud and our damage deposit was not returned. We were told that the rooms around us complained about the noise.
Not one person came to tell us that we were loud. No one banged on the walls or the door to tell us we were loud. And I don't believe that we were loud at all! I remember turning the tv down around midnight because I didn't want to disturb anyone. I hadn't seen my boyfriend in a month and we just hung out and watched tv.
When I asked what happened, they were rude and haven't gotten back to me.
I will be suing this hotel for my damage deposit.
Don't stay here, they will try to rip you off for your damage deposit.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sharona S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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30 reviews from our community

Traveller rating
    12
    3
    3
    1
    11
See reviews for
7
8
1
8
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 September 2011

This place needs a total Reno!! I will never go back I would sleep in my car instead. it is inexpensive for a reason

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ovie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Whitecourt hotels

Kensington, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 August 2011

Avoid this hotel at all costs! We were in a bind and a panic to get to Whitecourt Alberta for our next rotation on a rig site and the company told us to check out this hotel and report back to them...AFTER we had already read the trip advisory reviews on the net! (Which were "Terrible") The website for the hotel and the big sign banner across the hotel building states "new renovated rooms" What a JOKE! It's the same dumpy hell hole except for some paint that didn't get completed. Filthy mattresses, old and mismatched, that include stains and human hair and other small black things (sorry didn't want to get that close). Rusty old shelves inside dated Harvest Gold apartment fridges from the early 70's. Mold on the ceiling in the shower. Kitchen dirty and old and unfinished. Dirty rugs, garbage overflowing outside in open plastic bins, visible dust and lint clusters everywhere. Broken vacuum sitting beside garbage. Broken key locks on the door of the third room we tried to view. The woman at the front desk lied to us and said that the beds were new and clean, however, they are old and dirty. Lots of big pot holes in the parking lot, one part has some new asphalt repair. We saw one fellow with two big dogs in his room. I am shocked that the Hotel and Accommodation Industry in Alberta, along with their guidelines for an operation of a Hotel, hasn't shut this place down! It's a total disgrace!

Room Tip: Hazardous to public health
See more room tips
  • Stayed August 2011, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grande Prairie, Canada
Level Contributor
157 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 8 March 2011

Arrived late and tired on a very cod night...... Freezing cold room, cold air leaking in from the a/c unit...... No heat from the base board heater.. Scruffy room, something from the 70's...
Used quilts from both beds, the temp remained a steady 15.2 c.....
The pictures tell the story.....
Breakfast coupons used down the road, .... great breakfast!

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riverviewpines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitehorse, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2010

We stayed here after a long day on the highway and were expecting the type of service that we have experienced at this motel before. The first thing that we noticed was that there was a new sign up indicating new management. In my experience this is usually an indication of a better customer service experience. The clerk handled our check in well and gave good directions to our room.

After getting our luggage into our room and getting undressed we noticed that it was very cold in the room. This was most likely due to the missing weather stripping on the door and the fact that the heater was turned off. The crack in the door allowed quite a draft into the room and with the outside temp at -27 we were very uncomfortable. Our next surprise was when we went to have a shower. The best we could coax out of the tap was lukewarm water and afterward when stepping out we found clod water dripping out of the ceiling around the exhaust fan. I won't be back until I see a sign that says newly renovated. (which it had not too terribly long ago).

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Northern_Roadrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvan lake
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2010

well, since I wanted a smoking room and I have a small dog... I knew not to expect the best room in the house. I noticed an unpleasant "odour" when i took the room, and even though I ignored the weird taps at ankle hieght and the dirty floor, shredded towels, stained sheets and lumpy pillows... I thought "i really must stop smoking". But, what really got me was when I got home and took my hair out of it's ponytail... It stank of the room and my clothes in my luggage... same strange smell! I had to send my dog to the groomers to get it off him!
Shame on me for being a smoker and shame on them for renting that room out!! Now...thats gross!!

  • Stayed October 2009, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sailingsarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 April 2009

Well, I can honestly say that things are a little outdated. But it looks as if they are currently under new management and seem to be cleaning the place up. The room was actually very clean and as were the sheets. Which is surprising as far as motels go, but overall compared to the other places in whitecourt, I'd definately go back there. Even just to see how far they are going with fixing the place up.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fellowship1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cloud 9 Inn

Property: Cloud 9 Inn
Address: 3559 Caxton St., Whitecourt, Alberta T7S 1P4, Canada (Formerly Renford Inn Whitecourt)
Region: Canada > Alberta > Whitecourt
Amenities:
Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #9 of 15 Hotels in Whitecourt
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Cloud 9 Inn 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Located in beautiful Whitecourt, Alberta, Cloud 9 Inn is an ideal Hotel, Motel for couples, families, and business travelers. The newly renovated Cloud 9 Inn invites you to come and enjoy our tastefully decorated rooms in a warm and friendly environment. We offer room types that will suit your needs, ranging from kitchenettes to condos and suites. we are also a pet friendly hotel. Cloud 9 Inn is located at a walking distance to the following dining venues: Smitty's Restaurant, Penalty Box Lounge, Boston Pizza, Subway,A&W and McDonalds. ... more   less 
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Also Known As:
Renford Inn Whitecourt Hotel Whitecourt
Cloud 9 Inn Whitecourt, Alberta

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