During the popular Cayes Gelee Festival, we arrived to Villa Orphee to find that the owner had sold the rooms that we booked on booking.com to other people. We had driven for over 3 hours from Port-au-Prince and we were exhausted. Our group travelled there to work with a Hurricane Matthew affected community that requested us to come help them launch a poultry farm to restart their lives. Not only had we booked online, we actually called the property and spoke to them before booking confirmed the listed rate and explained why we were coming down. The representative confirmed everything.
What was worse was how they handled it. Instead of apologizing and taking responsibility, they tried to shift blame and took us to a "sister property", a seedy place that looked like where human trafficking activities took place. When we refused that location, the owner then left us stranded. We were running around town calling our contacts to find someplace to stay. Given that it was Gelee week, rooms were scarce and rates had hiked up. We didn't find a place until about 9:30 and we payed for times what we were supposed to pay for our time there. I would recommend not listing this property on your site.More
- Free Wifi
- Free parking