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Reviewed August 22, 2018

Simply passing through; our family needed a suburban Vancouver motel room for the night.

I have nothing to glow about nor complain about. Everything was fine.

It was what exactly what we expected from a Days Inn and we would stay there again.

  • Stayed: August 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank gfselect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 15, 2018

Three to four times price for comparable USA motel. Location is the back side of beyond, requires car, taxi or train (10 minute walk from Gateway station). Clean and workable, no way to check in early. Will look elsewhere if I'm ever in the area again.

Stayed: August 2018, travelled as a couple
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 6, 2018

This hotel was well below acceptable standards right from the check in. We couldn't get up to our room right away because they had to take the UV light?? out?? Never heard of this before. They said it was to kill germs, because of the kitchen?? Yikes! I was sketched out before even going up to room.
Upon arrival in our room, we found a full garbage can under the bathroom sink, complete with a wad of hair and discarded deodorant stick. I didn't dig any further to see what else was in there. Yuck!
Everything was very dusty in the room. The hallway was dark and dingy. Pop machine out of order. Just not a good feeling. Yuck
Breakfast our first morning was more of the same. Yuck. Big full garbage can beside the food counter. Ceiling tiles stained with who knows what about the food counter. Dark dingy. There was nothing left on the "buffet" of hot food, but one of the front desk staff, maybe owner came up with a friend/family member and offered to make her some pancakes. When her friend/family member declined, they left, without bothering to make pancakes for the dozen or so guests sitting in the breakfast area.
After 2 nights of our 3 night stay, we had had enough and checked out, seeking a clean, comfortable bed and surroundings at the Sheraton.
Sheraton is always our first choice, but they were sold out for this weekend unfortunately.
Our stay at Days Inn Surrey turned us off so much that we turned down the last room in Golden, on our way home, at the Days Inn there. We just drove straight to Calgary.
Would not recommend this hotel.

  • Stayed: July 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank cjopba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Days Inn Surrey, responded to this reviewResponded August 15, 2018

Hello cjopba, It appears we fell short of your expectations in service quality. My sincere apologies for the same. Your comments are taken very seriously and I am personally handling the same. Do let me know when you are coming to Surrey next time and I will Make it Right for you. Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 23, 2018 via mobile

Front desks who are PunJabi/Indians/Blacks aare RUDE!
They seems always had a bad day! Not staying here anymore!..
Upon reservation, checking in and especially checking out! Very disappointed!
I can’t recommend this to others!

Stayed: June 2018, travelled with family
Thank bibojake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Days Inn Surrey, responded to this reviewResponded August 15, 2018

Hello bibojake, We thank you for the review, however do not appreciate the racial undertone about it. Would like to discuss if you reached out to any manager about the issues and if any solution was offered to you. Please fell free to reach out to us and I am sure we can resolve the issues. Look forward to hearing from you. Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 14, 2018 via mobile

This hotel is a hidden gem! The new carpet smelled so good! They were finishing the new exterior paint when we were there on 7/13/18. The rooms were an oasis of comfort and had been completely refurbished. The staff was hospitable, helpful, and super nice.

We loved eating dinner at Gino's about 10 minutes away. Try the meat lasagna! It is on E. Columbia St in New Westminster near the hospital.

I hope the stay at this hotel and eat at Gino's again soon.

Stayed: July 2018, travelled with family
Thank Mary Ellen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Days Inn Surrey, responded to this reviewResponded August 15, 2018

Thank you Mary Ellen H for the great comments. We try to provide a good value to our guests and we are proud to hear such great comments from our guests. Thank you again for choosing to stay with us and look forward to welcome you again. Best Regards

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