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“Have stayed here twice”

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Holiday Inn Express & Suites Surrey
Ranked #5 of 19 Hotels in Surrey
Level 4 Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Have stayed here twice”
Reviewed 23 March 2012

Both visits were short stays for family emergencies. The staff were helpful even when we extended one stay. The breakfast buffet food is average reheated fair but very convenient . Great value and location. Rooms comfortable, and if you've stayed at any hiexpress you know what to expect. Lots of parking and free wifi.

  • Stayed February 2012
    • Value
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    • Cleanliness
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Helpful?
Thank TravellingCarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review, 24 March 2012
I'm sorry to hear you had to deal with repeated family emergencies. Thank you for your positive review of our hotel despite the less than ideal circumstances that brought you to our door. It is great to hear that your stay was comfortable and that the staff accommodated your needs, I can assure you it was their pleasure to do so. Perhaps a brighter event will bring you back our way. Your "thumbs up" means a great deal to me, thank you again for sharing it here on Tripadvisor.

Best regards,

Cheryl Neathway
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239 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Kamloops
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 March 2012

I stayed here for one night it was just a quick get in and get out so I couldnot expeirence everything the hotel had to offer like the pool which was very inviting but I had a long day and needed my 40 winks before moving on early next morning.
First time I have stayed at a Holiday Inn Express and I was really impressed by the quality of breakfast.

  • Stayed March 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Kimberly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review, 12 March 2012
We feel privileged to be your introduction to what the Holiday Inn Express brand has to offer guests, including the breakfast, and are thrilled you were happy with your stay with us.
Hopefully we will see you again and you will have more time to enjoy the hottub and pool.
Your comments are sincerely appreciated and I thank you very much for posting them.

Best regards,

Cheryl Neathway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 5 Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 March 2012

This hotel is two minutes off the Trans Canada Hwy and is about 30+ minutes away from downtown Vancouver. It is also approximately 10 minutes away from the Skytrain station. The front desk staff were very friendly and we found our room to be very nice, clean, quiet and comfortable. They provided breakfast each morning which was simple and adequate. Parking is also free. The hotel is close to The Keg, Earls and Boston Pizza. If you have any things to do in the Surrey area, check out this hotel. Our next trip to Vancouver we'll consider staying here again.

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
Thank bowfalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review, 8 March 2012
I attended a seminar on Tripadvisor and social media recently and the new consensus is that we, as managers, need not respond to every review. We are also advised to keep it professional and short.
Well, I tried, it just goes against my nature. After reading such great comments, advice, and detailed tips about our property such as you have written I have a really hard time not replying with a hearfelt "Thank You!". I "get" that we all have busy lives and when guests takes the time to share their honest thoughts, good or bad, it is invaluable and sincerely appreciated.
Your kind words are a pleasure to read, it is wonderful to know that you enjoyed your time with us and I hope we have the opportunity to host your next visit to the Lower Mainland.
Thank you.

Best regards,

Cheryl Neathway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Gabriel, California
1 review
Reviewed 2 March 2012

I've stayed here twice now. The staff was very friendly (maybe all Canadians are). It is an easy drive to the city center. I got upgraded both times I've stayed here which made it a very good value. I will definitely come back next time I'm working in the area.

Room Tip: If you have priority club use it and you may get upgraded.
See more room tips
  • Stayed March 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank 467CharlesC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review, 8 March 2012
I'd love to believe that all Canadians are friendly! Regardless, I am truly pleased to read that you enjoyed our staff. They are very dilligent in honoring the Priority Club Platinum upgrades whenever it is possible and it is great to hear that it is appreciated when they are able to make that happen.
Thank you so much for spending some of your valuable time on sharing your great comments about our hotel. We hope to welcome you back again soon.

Best regards,

Cheryl Neathway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
1 review
Reviewed 20 February 2012

We stay here and it was excellent. We got a king size bed for a very cheap price and the staff was very nice.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vpuccini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review, 23 February 2012
We love our neighbours to the south, especially when they write such great reviews!
Thank you very much for taking time out of your day to submit your flattering comments, reading them is such a great way to start our morning.
It will be wonderful to welcome you back again.

Best regards,

Cheryl Neathway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
1 review
Reviewed 21 November 2011

We spend lots of time at this hotel for our childrens sports. The staff have always been exceptional, the rooms clean, the beds comfortable and the standard Holdiay Inn Express breakfast is a great addition. There is a pool and a hottub! The hotel is close to restaurants, shopping and a quick drive over the port mann bridge into Vancouver.

Room Tip: Ask for rooms on the 4th floor! No one is above you
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  • Stayed October 2011, travelled with family
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Helpful?
Thank Teresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review, 22 November 2011
We love to read great comments from our team travelers, thank you so much for your wonderful review! Your business is extremely important to us and we truly appreciate you choosing our hotel for your frequent stays in the Surrey area. We are thrilled that we are meeting your needs and will strive to continue to make you and your team members comfortable at our property.
Thank you again for taking the time to submit your positive review and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 October 2011

I was there about the last week in June 2011. I was going river rafting and needed to stay between downtown Vancouver and Chilliwack. What a great staff. Everyone nice and friendly and there was a big park across the street. The hotel is about 20 miles from the US Border if you drive it is super easy to locate.
Very CLEAN!!! It can't be that old. It looks to be about 3 to 5 years old.
You can walk to a number of places to eat. In a safe area.
HIGHLY RECOMMEND!!!

  • Stayed June 2011, travelled solo
    • Value
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    • Cleanliness
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Helpful?
Thank icare4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheryl_N_GM, General Manager at Holiday Inn Express & Suites Surrey, responded to this review, 28 October 2011
Sorry for the delay in responding to your great review, thank you so much for your fantastic comments. We are very excited to read that our location met your needs and you enjoyed your time with us, especially the last part of June when I think the weather wasn't that great. We hope you had so much fun river rafting that you come back and do it again or try out a different adventure (whale watching, zip-lining, rock climbing, so much to do) and stay with us again, we'd love to host your stay.
Thank you again for taking the time to post your review.

Best regards,

Cheryl Neathway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Surrey

Property: Holiday Inn Express & Suites Surrey
Address: 15808 | 104th Ave, Surrey, British Columbia V4N 5L2, Canada
Phone Number:
Region: Canada > British Columbia > Surrey > Guildford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Surrey
#4 Romantic Hotel in Surrey
#6 Business Hotel in Surrey
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Surrey 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
The Smart Choice among Vancouver Area Hotels! Welcome to the Holiday Inn Express & Suites Surrey. Located just outside of Canada's third-largest city, guests of our cozy hotel experience big city convenience with rural hospitality. Combining the best of the business and leisure worlds, our hotel in Surrey stands out from the crowd of other British Columbia hotels. Business travelers appreciate our convenient on-site meeting facilities, perfect for a corporate briefing, training seminar or board meeting. Even more convenient is our Surrey hotel's unbeatable location near local business and corporations, with easy access to the Trans Canada Highway and big businesses in nearby Vancouver. Guests in town on vacation find our location among the best of British Columbia hotels. Because we are located just east of Vancouver, our hotel's guests can enjoy the attractions and shopping downtown without forsaking the charming rural pleasures located further inland. Surrey's numerous recreational parks and outdoor activities are a sign of what lies just minutes away after escaping the city. Stay Smart at the Holiday Inn Express Hotel & Suites Surrey, and you can relax in elegant rooms with stylish decor and modern amenities, including free high-speed, wireless Internet access and a mini fridge and microwave in all rooms. Impressive among Vancouver hotels, our amenities include an indoor pool, hot tub, sauna and Fitness Ctr. And enjoy a free breakfast with a view of woodlands and wildlife. ... more   less 
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Also Known As:
Holiday Inn Express & Suites Surrey Hotel Surrey
Holiday Inn Express And Suites Surrey
Holiday Inn Express Surrey
Holiday Inn Surrey

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