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All reviewsferry terminalvancouver islandhorseshoe baynext morningsunshine coastfree wifiwithin walking distanceantique furnitureone night staywould stay here againnice bathroomfamily runscuba divingpleasant surpriseentire conversationrooms are largesmall refrigerator
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Reviewed January 14, 2012

Great staff, very friendly and helpful. Room and bathroom clean and were warm and cosy throughout our stay. Everything you need was supplied. We stayed for eleven nights and room was cleaned every day ,towels replaced and linen changed every two or three nights. Coffee , tea toiletries supplid, even a bathmat for safety. Would highly recommend to anyone.

  • Stayed: December 2011, travelled as a couple
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Thank Tom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded January 15, 2012

Thank you so much for taking the time to post your comments. We are grateful for all customer feedback and are delighted that you enjoyed your time with us. Having you here for eleven nights was such a privilege for us. We definitely look forward to welcoming you back to The Horseshoe Bay Motel.

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Reviewed November 1, 2011

Stayed here one night. Nicely furnished,good ensuite,has books! reasonable rates but no brekky. Great location,and good shops near.Walk to bay and ferry terminal.

  • Stayed: September 2011, travelled with family
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Thank pokiegeelong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded November 7, 2011

Dear Heather,

We are very pleased that you enjoyed your stay with us and we are glad that you found our rooms comfotable and even enjoyed a book or two!

Customer feedback is always appreciated because it keeps us in tune with what our guests value and we also become aware of areas in which we can improve.

We hope to welcome you back to Horseshoe Bay in the near future and we thank you so much for taking the time to post a review on Trip Advisor.

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Reviewed October 20, 2011

I work in the Horseshoe Bay area and, on occassion, find the need to stay overnight due to my work requirements. Each and every time I book into the Horseshoe Bay Motel and each and every time my stay is fantastic! The staff is friendly and helpful...even on those nights when I need a late check in....the rooms, which have all been updated....are clean, comfy and have all the ammenities I need. Most rooms have fridges and microwaves and if I wish one with a bathtub they are always able to ensure I get one. I see from other comments that the drive to the ferry is a bit of an issue but in all fairness that is no fault of the motel? If you ever miss a ferry or need an early start....do NOT hesitate to come to this motel....just simply time your departure knowing the route to the ferry takes a few extra minutes. The Horseshoe Bay Motel is part of a thriving eclectic community and one business that knows how to provide the best in customer service!

Room Tip: Be sure and ask for what you specifically need as they are very helpful in accomodating you and ensuring your stay is as comfortable as possible.
  • Stayed: October 2011, travelled solo
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1  Thank Holly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 16, 2011

Based off the good review on here, I booked this hotel on a Saturday night in preparation for a Sunday morning ferry departure.

It was stated on here, but there is NO AIR CONDITIONING. And I figured by early September this would not be an issue. But it was a humid, high 70 degree day, and it was miserable inside for us Alaskans.

This was also slightly outside of the control of the motel and staff, but there happened to be a wedding party staying at there that evening that was very noisy and intoxicated. We went to bed about 9:30, and were rudely awakened by noisy cars, yelling and laughing at 12am-2am. We were torn between closing the windows and slightly reducing the noise, and having the windows open and enjoying the slightly cooler night air. As a fluke, a skunk or similar poor odor wafted in the bathroom window forcing us to close that one too.

Also, like others have said, there is not direct access for vehicles to the ferry, so you do have to go out, get back on the highway back toward Vancouver to Exit 4, then come back and follow the signs to the ferry ramp.

We requested compensation (a reduced rate reimbursement or something similar) from the hotel staff on account of the miserable sleep (about 4 muggy hours) and were ignored.

The upside is that Horseshoe Bay is a cute little community with some lovely restaurants (Dinner at Trolls was slow but excellent tasting) and the local ice cream shop had black licorice flavor!! (it's tough to find).

Next time if we need to catch the ferry in Horseshoe Bay, we will stay in Vancouver and just drive to the ferry exit, and not risk a poor nights sleep.

  • Stayed: September 2011, travelled with family
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Thank AlaskanSD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded September 19, 2011

Dear Guest,
Thank you for taking the time to write. We appreciate all customer feedback because it is through customer comments that we learn of areas in which we can iimprove.
We are pleased that you enjoyed the small town of Horseshoe Bay. We are the closest accommodation to the BC Ferry Terminal here. The walking distance is only about 3 minutes and driving to the Ferry Terminal takes no more than 15 minutes.
It is unfortunate that you and your famiily found sleep difficult. We seldom need air conditioning and the evening you were here, the temperature dropped overnight to a cool 9C which is slightly less than 50F.
We did have a wedding group here but were unaware (until you complained the following day) that they were disruptive. Because of your complaint, we made a point of asking each of our guests as they checked out if they were aware of noise and evey single one (except you) said that there was no problem. Having said this, if you were unhappy with the situation, you could have made mention of it at that time to our Front Desk staff instead of complaining the following day.
Management did not "ignore" your request for compensation. The simple fact is that we want honest reviews and could not accept your threat of a bad TripAdvisor review unless we offered compensation.
We sincerely regret that your were disappointed with your stay at The Horseshoe Bay Motel but we hope to have the opportunity of welcoming you and your family back.

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Reviewed August 18, 2011

We stayed here prior to catching a morning ferry to Vancouver Island, and the stay was great. The room was very clean and well furnished. The only (minor) gripe was the fact the rooms got very warm in hot weather, so we had to have the fans going all night (a touch noisy). The best thing about here is the convenience for the ferry, and also for the restaurants, cafes and bars in Horseshoe bay, which had a very eclectic mix of people and had a great buzz to it. Nearby Trolls and Trollers were also great for food and drink!!
We actually enjoyed the convenience so much that we decided to come back on our return journey (a late afternoon ferry). In fact, it was so convenient that we drove off the boat and were in our room within 5 minutes - whilst the ferry was still unloading!
The only thing to think about is that it takes about 10 minutes to get to the ferry terminal as you have to go back to the highway and double back on yourself (which isn't too much of a problem).
Overall it was convenient, clean and a great place to stay for the price.

  • Stayed: August 2011, travelled as a couple
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Thank Herefordnomads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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