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Reviews (203)
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All reviewsferry terminalvancouver islandhorseshoe baynext morningsunshine coastfree wifiwithin walking distanceantique furnitureone night staywould stay here againnice bathroomfamily runscuba divingpleasant surpriseentire conversationrooms are largesmall refrigerator
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Reviewed November 6, 2012

Horseshoe Bay is a separate little community outside of West Vancouver. It is quiet and not overly traveled by the tourists. Staying in such a small village was very much a treat from the noise and confusion of the big cities. Right in the middle of this charming town was the Horseshoe Bay Motel. Not very big, but full of surprises. The parking area is surrounded by a brick wall that adds to your sense of security. The rooms are large and well appointed. We actually had a queen sleigh bed in our room, surrounded by quality furniture that was purchased at a high end furniture store. The bed was very comfortable and the bathroom was clean and roomy. Best part of the motel was the front staff. Both the owner and her crew saw to our every need; from where to go and what to do, to directions and shortcuts. I love this place.

  • Stayed: October 2012, travelled as a couple
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Thank Pilot7700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded November 7, 2012

Dear Pilot7700,
Thank you so much for taking the time to post your comments. We are grateful for all customer feedback and are delighted that you enjoyed your time with us. Thank you for your kind comments about our staff, our priority is to make sure our guests are happy and comfortable and to share our knowledge of local places to visit and attractions not to be missed. We definitely look forward to welcoming you back to The Horseshoe Bay Motel. Naomi

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Reviewed October 4, 2012

The Horseshoe Bay Motel looks like a basic motel from the outside, but the rooms are very nice and closer to what you would expect at a bed and breakfast (minus the breakfast unfortunately, but we were given a discount card to a local coffee place). The room was comfortable, well appointed; had a microwave and a coffee pot and the tub was nice and deep. Internet access was a nice bonus. The rooms were also immaculate. Well worth the drive out of Vancouver.

  • Stayed: September 2012, travelled as a couple
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Thank freebcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded October 23, 2012

Dear Freebcat,
We really appreciate the fact that you took the time to post a review and we are so pleased that you enjoyed your stay with us. Hopefully you were able to make use of the Blenz Coffee Shop discount coupon!
Thank you again for your vote of confidence. We look forward to welcoming you back!
Bree

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Reviewed September 5, 2012

Stayed at the Horseshoe Bay on a recent motorcycle trip to Powell River. Another reviewer posted the place has bed bugs but this is a outright lie. The room was a little warn but clean & tidy. The internet worked great. The location is very convenient for a short walk down to the main street for food or checking out the bay. The staff at the desk was friendly and responsive. The cost is a little high but hey, it's tourist season and that is when they have to make their money. Resting up after a long motorcycle ride from Portland made it easy to transition to the ferry the next day. Nice little town. Nice little place. We will be staying there again.

  • Stayed: September 2012, travelled as a couple
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Thank MrMotoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded September 23, 2012

Dear Mr. Motoman,
Thank you so much for taking the time to write. We are pleased that you enjoyed your stay with us and were able to get fully rested after your very long motorcycle ride. We look forward to welcoming you back – the sooner, the better! We are very grateful for your kind comments.
Bree

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Reviewed August 28, 2012

This motel is close to the ferry terminal and convenient if you want to catch the early ferry. The staff were friendly, the room was simple, but clean and comfortable. A coffee machine and coffee are provided and kettles available on request.
Overall a pleasant stay.

  • Stayed: August 2012, travelled with family
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3  Thank goodgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded September 4, 2012

Dear Goodgar,
Thank you for your kind comments. We are pleased that your stay in Horseshoe Bay was successful and we hope to welcome you again. Thank you for taking the time to post a review. Bree

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Reviewed August 27, 2012

We stayed here recently, and although the room was very nice, and the service upon arrival was friendly, we were extremely disappointed when we returned to our room late in the night, only to find out there was no parking available. I knocked on the front door because the sign said 'open', but no one was there. We ended up having to park down the road at the ferry termnal's pay-parking, which cost another $12. In the morning when I mentioned this to the front desk, she told me there was extra parking in the back. Since this information was never mentioned beforehand, and there are no signs indicating 'extra parking', it was impossible for us to have known about it; Therefore, I feel this was an error on their part, no ours. Since then, I've also heard that they sell their parking spots to non-guests. I'm not sure if this was the case on the night we were there, but I think if you pay for a room, you should have a spot to park. I was disappointed they didn't offer to reimburse our parking fee after I mentioned the situation to her the following morning. I wanted to like this place, and use it again, as the rates are good, and the rooms are nice; but I was so disappointed that they blamed us for not taking more steps in finding parking. I don't think this is the responsibility of the guest to have to make great efforts to hunt down someone for help for, what I feel, is a basic accomodation that should be easily provided.

Room Tip: Make sure you take it upon yourself to inquire about parking and ensure yourself a spot.
  • Stayed: August 2012, travelled as a couple
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1  Thank forsythia12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atthebay, Manager at Horseshoe Bay Motel, responded to this reviewResponded September 4, 2012

Dear Forsythia,

Thank you for taking the time to write. I am pleased that you found our staff friendly and the room comfortable. I understand that you went to the Metallica concert in Vancouver and returned to the Horseshoe Bay Motel shortly after 3am. We did have staff on duty . A sign was posted on the door notifying guests to phone our office (phone number was included) if anything needed to be addressed. There is also a doorbell beside the door which could have been rung. None of our staff on duty that night heard you knock at the door. Had you followed the posted instructions, you would have been served immediately. Perhaps you knocked quietly to avoid waking our guests. The doorbell would have been effective, or as instructed, a brief phone call would have solved your problem. We always ensure that we have sufficient parking for our guests. I regret that your stay was disappointing and I hope we will have the opportunity of welcoming you again. Bree

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