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“Cactus club is Cactus Club”

Cactus Club Cafe Park Royal
Ranked #10 of 161 Restaurants in West Vancouver
Price range: US$7 - US$22
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Reviewed May 1, 2022

I like cactus club but I wish they have better selection of the food. I am sick and tiered of the same menu for the past 10 years!

Date of visit: April 2022
    • Value
    • Service
    • Food
Thank Roxijones
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social C, General Manager at Cactus Club Cafe Park Royal, responded to this reviewResponded May 6, 2022

Hi Roxijones,
Thank you for taking the time to leave us a review. We are sorry to hear that these menu items fell below our standards. This feedback will be shared with our culinary team. We hope you will give us the opportunity to earn a 5 star review in the future!
Cheers, Cactus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (205)
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3 - 7 of 205 reviews

Reviewed January 22, 2022 via mobile

Takeout orders are chaotic, unorganized and sloppy. Extremely disappointed with the quality of takeout food. On several occasions we have had missing orders. We addressed all these concerns with the restaurant manager each time and were assured measures will be put in place to assure food is not missing from orders. However, a main dish was missing from our order again! We called the restaurant and mid-sentence the manager hung up on me. I drove back to the restaurant & was told because I was angry with the manager, they would not give me the missing entree and will refund my money. This is a joke! I guess this is the "measure" that has been put in place that the manager was talking about. Instead of training staff to double check takeout orders and holding them accountable for repeated errs, Cactus has decided to blame the customer and not serve. Thank you Cactus management for taking the easy way out. After being loyal costumers for over 20 years, we will not return to or order from you again & I will make sure to spread the word. At this point, Covid is not and should not be used as an accuse for poor service.

Date of visit: January 2022
1  Thank tooka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 5, 2021 via mobile

A reliable place for a good lunch. Our first visit since the first lockdown and we were pleasantly surprised that the standard was maintained. Good service and good sushi.

Date of visit: October 2021
1  Thank Moniaits
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social C, General Manager at Cactus Club Cafe Park Royal, responded to this reviewResponded October 6, 2021

Hi Moniaits,

Thank you for taking the time to leave us a review! We are happy to hear you enjoyed your visit with us. We look forward to seeing you again soon and hopefully earn your 5 stars then!

Cheers, Cactus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 9, 2021 via mobile

My Mom and I went to the Cactus Club for a late lunch, early dinner after see the Van Gogh exhibit Downtown. We were going to go to the Coal Harbor restaurant but, changed our mind due to the construction right out side that location. Earlier in the day while at Park Royal I noticed the location there so we came back to that location.

While the waitress we had was excellent the food was not...we just ordered bar lime and soda for drinks, as I was driving and my mom doesn't drink much, the drink menu did look yummy but we didn't try anything, maybe another time...

My Mom had prawn spaghettini, no chillis...the sauce was so odd, bland and spicy, if that's a thing...not enough on the noodles, so kind of dry too.

I had the Mediterranean bowl which was at least half marinated soggy iceberg lettuce in it which is not Meditteranean at all Mediterranean style greens would have been nice and if they ran that's no excuse as whole foods is right next door. It was pretty good in parts, just too many flavors competing, the only thing that saved it was the extra tzatziki sauce I ordered from our spicy calamari appetizer which was pretty good, a different take with the tzatziki jalepeno peppers, fried red pepper and aioli sauce but still kind of spicy good, the appetizer just needed to be a bit more golden on the outside... it almost didn't look cooked enough...

Anyway, since we don't go out very often for lunch, so we were a bit disappointed since the Cactus Club was recommended to us by a Foody friend for a good place for lunch. I hope the other things on the menu are better. Hey, Cactus Club, I think some higher level food quality control improvement are in order for the future.

Date of visit: June 2021
1  Thank Sunrainstorm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social C, Guest Relations Manager at Cactus Club Cafe Park Royal, responded to this reviewResponded June 16, 2021

Hi Sunrainstorm,
Thank you for taking the time to share your experience with us! While we’re so glad to hear that you received great service, we're disappointed to hear that some food items were not up to your expectations. We appreciate this feedback and will make sure it is shared with the appropriate people. We hope for the opportunity to earn a 5 star review in the future!
Cheers, Cactus

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Reviewed December 29, 2020

Got the holiday special - one appetizer and two mains. Sushi was okay, nicely plated but taste was just alright. The burger was a bit too salty but good flavour. Spaghetti had 6 prawns in it, lacking in tomato sauce and tasted a bit greasy.

The special was good value for the food, don’t think I’d pay full price on a regular day.

Overall Cactus club remains a good go to for quick lunch and has decent food.

Date of visit: November 2020
    • Value
    • Service
    • Food
Thank BillOnFridays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social C, General Manager at Cactus Club Cafe Park Royal, responded to this reviewResponded January 14, 2021

Hi BillOnFridays,
Thank you for leaving us a review and for the feedback. We're sorry to hear you were a little disappointed about the flavor. We will be sure to pass along your comments to our culinary team to review. We hope you give us another try so we can show you what Cactus has to offer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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