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Stobo

Poor management, nice beach

2.0 of 5 bubblesReviewed May 25, 2024
Beautiful property, but the buildings are run down and linens need a refurbish. Most importantly, their well was polluted, so there were signs from the local health authority telling us not to drink the water. "Warning: High Nitrate/Nitrite levels. Drinking water test results from Isaish Tubbs... exceeds the provincial standard of 10mg/l." But there were no plastic water bottles in the room, and at the sign in desk, we had to purchase water. Management is not on the ball.
Date of stay: May 2024
Room Tip: No soundproofing in the rooms; you can hear everything next door.
Trip type: Travelled with family
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Tubbs, Guest Services / Front Office at Isaiah Tubbs Resort, responded to this review
Responded Jul 8, 2024
Dear Janeprichard,

Thank you for taking the time to share your feedback about your recent stay at Isaiah Tubbs Resort. We appreciate your candid comments, as they help us to identify areas that need improvement.

We are glad to hear that you enjoyed the beautiful property and the beach. However, we deeply regret the issues you encountered regarding the condition of the buildings, the linens, and especially the water situation.

We apologize for the inconvenience caused by the well water warning. The health and safety of our guests are our top priorities, and we are working closely with local health authorities. Your comments highlight important areas where we can improve, and we are committed to making the necessary changes to enhance our guests' experience.

Thank you once again for your feedback.

Sincerely,

Isaiah Tubbs Resort
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed November 6, 2023

We visited at the end of October, so we did not expect that the resort would be fully booked. But to our surprise, we were the only guests there. Beautiful resort with 88 rooms. but only two of us. It made it very serene and quiet. We liked that since we had the 22-acre resort just for ourselves.

The reason for that was not just the end of the season, but there were a few glitches. Water has higher nitrate and nitrite content than allowable, consequently not drinkable. There are signs everywhere to tell you that. The restaurant was also closed, which is understandable. not expecting they would cook just for us. Otherwise, I would give it 5 stars.

The room we had was right on the water. It was a large room (1114) with a fireplace and a separate bedroom, The Coffee maker, fridge, and microwave worked well. It looked refurbished. The bathroom looked brand new.

So we enjoyed the visit and went to the dunes, which were great and only 4 minute's drive from the resort, but not possible to walk to them from the resort even though you can see them.
Beautiful place.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank jetlagger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Tubbs, Guest Services / Front Office at Isaiah Tubbs Resort, responded to this reviewResponded July 8, 2024


Dear Jetlagger,

Thank you so much for sharing your recent fall experience at Isaiah Tubbs Resort. We are delighted to hear that you found our resort serene and beautiful during your stay in October. It was our pleasure to host you as our valued guests, especially during a quieter time at the end of the season.

We are sorry to hear about the issues you encountered with the water quality during your visit. The safety and well-being of our guests are our top priorities.

We are also glad that you enjoyed your spacious room overlooking the water, complete with modern amenities like the fireplace, separate bedroom, and well-equipped kitchenette. Your positive feedback about the room refurbishment and bathroom is greatly appreciated.

While our restaurant was closed during your visit, we are pleased that you were able to explore nearby attractions such as the dunes, which are indeed a short drive away from our resort.

Once again, thank you for choosing Isaiah Tubbs Resort for your getaway. We hope to have the pleasure of welcoming you back in the future for another enjoyable and peaceful stay.

Warm regards,

Isaiah Tubbs Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 5, 2023 via mobile

It was ok. Nice place. Registration area smelled musty. Room was nice with seating area and fridge and outdoor picnic table. Restaurant on site. Waiter wore sunglasses and didn't really have a clue with menu. Ordered a burger asked for medium was told not an option and it came dry and burnt. Pricey for time of year. No one there but 2 other cars

Date of stay: October 2023
Trip type: Travelled with family
Thank tullaz2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Tubbs, Guest Services / Front Office at Isaiah Tubbs Resort, responded to this reviewResponded July 8, 2024

Dear Tullaz2,

Thank you for your past comments and feedback regarding your experiences at Isaiah Tubbs Resort. We truly appreciate your insights and are grateful for your continued support.

We are excited to announce that Isaiah Tubbs Resort is now under new ownership. While changes may not be immediate, we want to assure you that we are fully committed to enhancing Isaiah Tubbs Resort and its offerings. Our dedication extends not only to improving our facilities but also to continuing our support for Prince Edward County, a place we are proud to call home.

Thank you, and we look forward to the opportunity to welcome you back again in the near future.

Warm regards,

Isaiah Tubbs Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 5, 2023

I was so disappointed. We stayed in the Annex and the room itself was okay, but there was a very bad moldy and mildew smell. When we got home, our clothes still had the smell on them. I have allergies and asthma, which hasn't bothered me in years, and I was sick with it for 2 days. I don't know if the smell was in the rugs, walls, or coming from the Jacuzzi but it was very strong from the time we opened the door. Having the windows open didn't help. It was a charming place to look at, and all the out buildings were nice. It was very disappointing to say the lest and we paid a lot of money for our 2 nights. Maybe the other accommodations were okay, but not ours.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Barbara B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Tubbs, Guest Services / Front Office at Isaiah Tubbs Resort, responded to this reviewResponded July 8, 2024

Dear O367SSbarbarab,

Thank you for your past comments and feedback regarding your experiences at Isaiah Tubbs Resort. We truly appreciate your insights and are grateful for your continued support.

We are excited to announce that Isaiah Tubbs Resort is now under new ownership. While changes may not be immediate, we want to assure you that we are fully committed to enhancing Isaiah Tubbs Resort and its offerings. Our dedication extends not only to improving our facilities but also to continuing our support for Prince Edward County, a place we are proud to call home.

Thank you, and we look forward to the opportunity to welcome you back again in the near future.

Warm regards,

Isaiah Tubbs Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 5, 2023

This resort is in need of major renovations. The rooms are poor to say the least. Shower is not designed for a 6'1" and requires major cleaning. The sink faucet is so corroded you do not want to even touch them. The furniture must have been purchased in one of the roadside ANTIQUES shops. The curtains and windows are dirty. When leaving our room there was a pond with a condemned bridge, good thing because your sure didn't want to fall in the BLUE water. We went to the restaurant on site called the Restaurant on the Knoll. Only upon entering this establishment did we notice that there was a notice advising guests that due to an elevated lever of Nitrate in the water, it was recommended not to consume the water. Not only would you expect to be notified when checking is, but they didn't provide bottles of water and they charged $4 for a bag of ice the size of the ice bucket provided. We unfortunately dined at this establishment, which I do not recommend. They ran out of food, we asked for 4 different options and each were not available. We felt bad for the waiter as he just didn't know where to place himself. We overheard that the owner has never run a restaurant, NO KIDDING. Apparently staff have mentioned that this place is up for sale. I sincerely hope that the new owners put a serious amount of money to renovate as it is situated in an ideal location. Do not expect a pristine beach. Access to the water is rock and sand with a nice algae border.

P.S. If you don't mind dining with SPIDERS this is the place for you.........

Room tip: If you want to obtain a parking pass go on line to Parks Ontario for reservations.
Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Katherine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Tubbs, Guest Services / Front Office at Isaiah Tubbs Resort, responded to this reviewResponded July 8, 2024

Dear Klaz4326

Thank you for your past comments and feedback regarding your experiences at Isaiah Tubbs Resort. We truly appreciate your insights and are grateful for your continued support.

We are excited to announce that Isaiah Tubbs Resort is now under new ownership. While changes may not be immediate, we want to assure you that we are fully committed to enhancing Isaiah Tubbs Resort and its offerings. Our dedication extends not only to improving our facilities but also to continuing our support for Prince Edward County, a place we are proud to call home.

Thank you, and we look forward to the opportunity to welcome you back again in the near future.

Warm regards,

Isaiah Tubbs Resort

P.S. The spiders received eviction letters, and are no longer onsite.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 28, 2023

Pleasantly surprised, despite all the negative reviews. Our room was located in The Inn, and although dated, it was very clean. Nice fresh towels and toiletries. Bed was very comfortable, and air conditioning worked with no problems. We had a nice little porch to sit on outside our room during the day. The beach was clean.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Lori_D_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isaiah Tubbs, Guest Services / Front Office at Isaiah Tubbs Resort, responded to this reviewResponded July 8, 2024

Dear Lori_D_11.

Thank you for your past comments and feedback regarding your experiences at Isaiah Tubbs Resort. We truly appreciate your insights and are grateful for your continued support.

We are thrilled to hear that you enjoyed the beach and outdoor spaces. We are very fortunate to be surrounded by such an amazing area, and hope to welcome you back again to enjoy.

We are excited to announce that Isaiah Tubbs Resort is now under new ownership. While changes may not be immediate, we want to assure you that we are fully committed to enhancing Isaiah Tubbs Resort and its offerings. Our dedication extends not only to improving our facilities but also to continuing our support for Prince Edward County, a place we are proud to call home.

Thank you, and we look forward to the opportunity to welcome you back again in the near future.

Warm regards,

Isaiah Tubbs Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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