This inn is located in downtown Picton by the harbour My room was clean and spacious and even had a balcony over looking the Picton harbour . With a great am and pm view The front staff was polite and helpful

When I first called in June looking for a room for the Labour day weekend, I explained I was attending a wedding in a field, somewhere in Milford with my elderly mother. The wedding was at 3:30 and I had asked if I could check in at 2:30 instead of 3 pm. The answer was a curt "No" ..... I said " so I guess if I want to get in a half-hour earlier I will have to book another night then, to which I got a "Yup". I looked around but had really liked the pictures so ended up reserving for two nights. When we checked in the front desk person was clearly the same one I had spoken to. Not a glimmer of a smile graced her face, she seemed annoyed when I asked if there were any maps or pamphlets for attractions (since I had more time to see things) and gave basic, but again annoyed, directions to where the Tourist centre was. We took a drive sightseeing and returned at 5:30. I was expecting a call from my brother to go for dinner but no message was flashing on the phone. I called the front desk, asked if there was a message and received a curt "yeah" as if I was an idiot. My brother was meeting us at 5 for dinner !! We rushed to the restaurant after another annoyed set of directions and the first thing my brother and his wife mentioned was the rude front desk person who told them, when calling for us the second time, that they had already left one message !! The next day, we went for breakfast, and were blown away by the wonderful service we received from Carrie ! The front desk person was different but clearly the same family or just the same attitude. I patiently stood and waited while she looked her computer screen, not once looking up or acknowledging my presence. I'm too Canadian at times. She almost cracked a smile when she gave me my change. ALMOST. It's really too bad that the Bobsey twins of rude are the first voices/faces you see. Clearly the Inn must do well enough though or the complaints that I've seen here about them would have been addressed by now. As for the room, it was lovely but needed some paint touch-ups that could be easily done and would make the room much nicer. I agree the balcony chairs are horrid and should be tossed and they should lists the room amenities. No mention of a fridge or coffee maker, or that there is a hair dryer. No mention of accessible rooms, which I was told there are and no grab bars in our bathroom for my 88 year old mom to hold on to. I packed a cooler and hairdryer that was not necessary. Would I use the Inn again? Maybe. Would I ask to speak to the owner about the rude sisters? DEFINETLY !

I prefer to call to book a hotel accommodation rather than booking on-line when possible. I called this hotel and the lady who answered the phone told me that I could book on-line line "if I wanted to". I told her I called directly for a reason. She suggested I book on-line. Although I was very tempted to use another hotel, I still wanted to try this hotel, so I reluctantly did. (What kind of owner or employee of a hotel with good service tell a customer that called to hang up and use the website!?)

The lady that I spoke to then must have been the same lady who "greeted" us when we arrived - she seemed to be playing some kind of on-line bingo (???) and we were definitely interrupting her.

The hotel itself is fine. Nice little view. Reasonably clean. The rest of the staff were very friendly. The restaurant served a very good breakfast and the location is very central.