We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful service but excellent food”
Review of Zios - CLOSED

Zios
Cuisines: Italian
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed April 6, 2017

We waited for some time at the door to be acknowledged and shown to a table, even though the restaurant was fairly empty. We waited 10 minutes to be given a menu. We waited another 10 minutes for a drinks order to be taken, and longer again for the food order to be taken. Difficult to attract attention, at one stage the waitress ignored us, we called after her and she still ignored us. We asked her for some cold milk for a tea, and she did not seem to understand and brought sugar. We had to try to attract the attention of a different waiter. The food however was good, my liver with onions was excellent.

    • Value
    • Service
    • Food
Thank OldChap33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (158)
Traveller rating
Traveller type
Time of year
Language

8 - 12 of 158 reviews

Reviewed April 4, 2017

My family of 6 adults visited last Friday evening. The service was very good with just the right amount of time between courses. The waiters were friendly but not overbearing and all the food was delicious and reasonably priced.
We all said we hoped to visit again soon.

    • Service
    • Food
Thank Sue A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 25, 2017 via mobile

Thoroughly enjoyed the atmosphere, and the food & service was very good. I will be coming here again!

Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 15, 2017

We arrived about 8 on Wednesday evening - not busy - and were shown straight away to a table but then after about 15 minutes realised that nobody had given us a menu or asked us for our drinks. We had to try and catch the waiter's eye and he rather reluctantly shoved the menu on the table. I have no complaint with the food and wine, although the pinot could have been more chilled, and the plates were cleared away by another waiter quite efficiently. However, nobody offered us the dessert menu or suggested a coffee so after about 20 minutes we managed to get the bill. I used to enjoy the old Zio's with the friendly service but now nobody even wished us goodnight as we left. We won't be back.

    • Value
    • Service
    • Food
Thank livesue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 12, 2017 via mobile

Very disappointing. We waited at the door for a good 5 minutes before anyone bothered to show us to a table. No friendly greeting. Then waited 10 mins to be offered drinks (the place was empty). The atmosphere was drab and dreary.
There were 4 of us - 3 of us ordered asparagus starters and one of us ordered garlic bread with cheese. Half an hour later they brought the asparagus and no garlic bread (with no explanation / apology). When we queried this, instead of an apology, a waiter said that the chef was using the pizza oven! It was so rude. The main courses were very nice but we had to wait for cutlery which was brought afterwards, by which time food had cooled. No offer of second round of drinks The staff are truly shocking in their rudeness, arrogance and failure to apologise. Won't return.

1  Thank HKL1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Zios also viewed

Walton-On-Thames, Surrey
Walton-On-Thames, Surrey
 
Walton-On-Thames, Surrey
 
Walton-On-Thames, Surrey
Walton-On-Thames, Surrey
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
;