Nice big rooms and large bathroom with a shower and corner bath lots of space to kick back.
Staff welcoming and helpful from the start .
Large premises of main road with good car parking.
Big choice of breakfast we had full English and then didn’t need any lunch that day.
Choice of so many options.
Thanks for the taxi number got us to our reception party and collected us on the way back.
Nice clean friendly hotel with good facilities for travellers.
Very disappointed! Went for a family birthday and had roast dinner. Small portions and food not warm enough. Definitely not worth the money! Ask for Diet Coke and got Pepsi. Would not go back there again as expensive for the quality and amount of food we got. We all came home hungry!
Called in for Sunday lunch for 4 without a reservation however we were quickly seated with pleasant enough service. Drinks order taken followed by food order - all absolutely adequate for price and surroundings.
Shortly after the restaurant filled with 2 large (noisy parties) and our food was served- Luke warm but agin absolutely fine no need to complain. We finished our lunch without anyone coming to check on us or for drinks top ups. We decided on deserts (the menus had been left in advance) but sat for 30 mins without acknowledgement. Finally went to the bar to pay as we needed to be going and was asked if everything was ok- I commented that we’d have had desert and coffee had we been asked and a floppy haired guy just shrugged and said sorry about that.
From a management pov- why not train staff to have better customer service skills? In a time where customers purse strings are tightening and meals out becoming less frequent you could be gaining 40/50% more per table with some slightly friendly and more assertive staff? Although good value for money I wouldn’t return.
Stayed for one night as we went to Alton Towers (only 25 mins away), staff were amazing from star to finish. The blonde lady who checked us in was so kind, as we walked to our room I even turned to my partner and we both discussed how lovely she was! A warm welcome really makes a big difference! We also dined here and the food was beautiful!! I had the chicken yakitori which the waiter recommended (great choice from him!) and my partner had the SPECIAL prawn curry, which was A-MA-ZING! We also had the yakitori dessert which they allowed us to take back to our room! They even put the football on for us to watch and managed to sit us as close as possible to the TV which was very kind of them. All the staff were friendly and attentive, nothing was too much trouble and they all were smiling and laughing with customers which we loved seeing! The room was spotless and the bed was very comfortable. Rooms are a little dated but that didn’t bother us, personally. Breakfast was lovely with plenty of choice and the lady who served us was very sweet. We would definitely visit again if in the area. Thank you all. X
Lovely location, helpful staff, dog friendly. Food disappointing and poor quality ingredients. Steak was fatty and full of gristle, Thai Curry lacked flavour, chicken overcooked and fried in excess fat. Breakfast tea and coffee of cheap quality.
So disappointed
Asked for coke got Pepsi max without being told
Glasses were filthy had lipstick on 2 of the 3
Food was poor
The oil was old and we could smell it on our food
The chicken wings weren’t crispy and the salad was soggy and stuck together like it was going off
Such a shame because the menu sounded great
Poor execution
