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All reviews the pub butchart gardens jetted tub vancouver island gas fireplace view of the bay small marina third floor room rain shower beautiful resort ferry dock outdoor patio romantic getaway floor to ceiling windows local ferry minute drive downtown victoria
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Reviewed December 30, 2016 via mobile

Stopped here overnight before heading to Vancouver for New Years. The staff gave me a free upgrade just so I wouldn't have to hobble on my crutches. Clean rooms. Fantastic Views. Outstanding Staff. 5 stars!

Date of stay: December 2016
Trip type: Travelled as a couple
Thank Shandor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeadershipTeam, Front Office Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded January 2, 2017

Thank you Shandor C for your wonderful feedback! I am delighted to hear that we were able to accommodate you to make your stay more comfortable! Wishing you a speedy recovery and happy New Year!

Sincerely,

Gina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 29, 2016

Went for the 1 st time in couple years to the dining room .. 7 pm reservation.. room was quite busy .. they have a groupon on at the moment .. at first the service was very slow
ordered pellegrino very slow to come out ....ordered $65.00 bottle of wine service got better ? had the tasting menu lamb sirloin.. asked how it was cooked server said medium rare i said ok but no more cooked than that.. my companion had the sturgeon..
salad starter was very good the soup was very watery for squash.. sturgeon was tasteless in oriental sauce .. my lamb came out overcooked but very accommodating on correcting it .. and much better 2 nd time around.. vegetables and potatoes were spot on! the deserts were good but very small even for tasting menu as i said 1st time in years so will go back for another try

Date of stay: December 2016
Trip type: Travelled as a couple
Thank stbpens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeadershipTeam, Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded January 3, 2017

Hi stbpens. Thanks for taking the time to write a review. We’re glad you decided to return to the Dining Room for the first time in years. Sorry to hear that the experience wasn’t perfectly smooth, but we look forward to welcoming you back again in the future. See you then!

Andrew

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Reviewed December 28, 2016

On Christmas day our family went to the resort (for the second year) to enjoy Christmas dinner in the dining room. All the staff were so welcoming and our server 'Sarah' was fantastic! Our experience yet again was spectacular at the resort. The atmosphere and the view is so beautiful. The food was delicious and attention to every detail was given. Thank you for doing such an outstanding job to make our Christmas dinner so pleasurable. It's difficult for those who work on Christmas day and we appreciate everyone's efforts to make our Christmas so special. We'll definitely be back again next year!! In the meantime, we refer all our out of town visitors to stay at the resort. You won't find a better place to stay on the island!

Date of stay: December 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank 694mandyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeadershipTeam, Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded January 3, 2017

Thank you for the wonderful review, MandyC. We’re so glad to hear that you had another fantastic holiday experience here at the Resort. We are very proud of Sarah and all of our staff who genuinely enjoyed serving Christmas dinner this year. All the best in the new year!

Thanks,

Andrew

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Reviewed December 25, 2016

This hotel is in a very quiet, societally normal, classy suburban part of Greater Victoria. I liked the fact that we were surrounded by "normal people" and the surrounding environment is street freak free unlike downtown. The food was artistic, service staff were very professional, and the outside scenery gives customers a feeling of happy contentment.

Date of stay: March 2016
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Raymond L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeadershipTeam, Front Office Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded December 27, 2016

Thank you Raymond L for sharing your feedback from your recent stay.
I am delighted to hear that you enjoyed your time with us. We sincerely appreciate your compliments of our service and food! And we agree, the view makes it even better.

Thank you again and we hope to welcome you back in the future.

Sincerely.

Gina

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Reviewed December 23, 2016

We have a relative in Victoria, so we come a couple to a few times a year. We usually stay in a hotel on Victoria's harbour but this time we decided to change and it was the best decision. The Brentwood Bay Resort is the most comfortable, clean and cozy room we've ever had in town. The high sealing, fire place, jacuzzi tub and fantastic view are all a treat. It's tastefully decorated with comfort and beauty in mind.
I can't say enough about this hotel and rest assured that we will be back :)

Room tip: I really think that any room is great but I favour the 3rd floor :))
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank octopusvenom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeadershipTeam, Front Office Manager at Brentwood Bay Resort & Spa, responded to this reviewResponded December 27, 2016

Thank you octopusvenom for sharing your experience with the Trip Advisor community!

I am so pleased to hear that you were happy with your decision to join us. Your compliments of the resort are much appreciated and we would be delighted to welcome you back in the future.

Thank you again for your wonderful feedback.

Sincerely,

Gina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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